Jorge Sierra

Peter was a pleasant and helpful agent The dealership is under renovation but they are doing as best as they can is under renovation but they are doing as best as they can More

by JJJ10 Verified Customer Verified Customer

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fast and efficient service very satisfied great customer service and great auto dealership will happily buy again service and great auto dealership will happily buy again More

by c12427 Verified Customer Verified Customer

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Quick easy and efficient! With a car!! jC was wonderful on both ends. Thank you With a car!! jC was wonderful on both ends. Thank you More

by christineltd Verified Customer Verified Customer

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Excellent service very courteous. Very accommodating in a difficult situation with the renovation at the dealership. Very accommodating in a difficult situation with the renovation at the dealership. More

by LIVIN2CRUISE Verified Customer Verified Customer

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The Genesis service experience is efficient, timely and relaxing me, as a customer. The associates all communicate very effectively. The Concierge Desk is very knowledgeable and accessible. Well managed s relaxing me, as a customer. The associates all communicate very effectively. The Concierge Desk is very knowledgeable and accessible. Well managed service center in Naples. More

by pdeagman Verified Customer Verified Customer

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Work was completed in the right amount of time. Staff were extremely friendly and helpful. See you in the fall. Staff were extremely friendly and helpful. See you in the fall. More

by BABSSUM46 Verified Customer Verified Customer

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Great service and personal attention to customers. It was so great to feel like you were important to them. It was so great to feel like you were important to them. More

by GLORIAFLICK Verified Customer Verified Customer

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No loaners no pick up available supposed to be 1. 5 but almost 3 hrs. Computer reboot lost all of my settings. I was not told until on left dealership. First service on my new GV80 coupe I was led t 5 but almost 3 hrs. Computer reboot lost all of my settings. I was not told until on left dealership. First service on my new GV80 coupe I was led to believe that Genesis was going to provide the best service. I question this now! More

by JGOSSER Verified Customer Verified Customer

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Took me over two months to get an appointment. And I had to wait over two hours to get an oil change and check. Construction is being done and the wait area was noise and the door slamming shut f And I had to wait over two hours to get an oil change and check. Construction is being done and the wait area was noise and the door slamming shut for two hours. More

by kwdia Verified Customer Verified Customer

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The dealership is overwhelmed. This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end, it was determined that I needed a new fuel line. BUT IT TOOK ELEVEN DAYS BEFORE THEY EVEN LOOKED AT IT. No loaners available so I had to use Enterprise car rental. I received misinformation (or no information) from the service advisor multiple times. Tried to call to get a status update and the phone just rang and rang and eventually disconnected (multiple times). I had to go there in person to find out what was happening. Far from the "Genesis Experience" that was sold when I bought the car. More

by kesmant Verified Customer Verified Customer

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