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Jorge Sierra
Jorge Sierra at Genesis of Naples

Jorge Sierra

Service Advisor

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.6
97 Reviews
4.6

97 Reviews

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97 Reviews of Jorge Sierra

October 24, 2025

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Employee Rating

with the renovation and no show room for the Genesis and a very poor lounge I felt like a second class customer. The entire environment was not friendly. More

by IRWINTEICH
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Recommend Dealer
No
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Oct 24, 2025

Genesis of Naples responded

We appreciate your feedback and apologize for any inconvenience caused by the renovation. It's important to us that all our customers feel valued, and we're disappointed that we didn't meet your expectations. We'll use this as an opportunity to improve our temporary accommodations during renovations. If you have further concerns or need assistance, please reach out directly. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

October 22, 2025

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Employee Rating

Brakes fixed, no more squeaking. Loaner car and all went well. Love new showroom, service area, and bathrooms, all in one building. More

by barbaracogliandro
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Service Communication
Recommend Dealer
Yes
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Oct 22, 2025

Genesis of Naples responded

Thank you for your kind review! We are happy to have your five stars. Hope to see you back at Genesis of Naples for all of your future auto needs, Barbara!

October 18, 2025

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Jorge is an excellent service manager/representative. Your company service has improved significantly over last year. It was medium , now It is much better. More

by kunchal
Recommend Dealer
Yes
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Oct 20, 2025

Genesis of Naples responded

We're so grateful to hear about your positive experience with Jorge! Thank you for choosing Genesis of Naples and for sharing how our service has improved. We truly appreciate your support and feedback.

October 18, 2025

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Jorge is an excellent service manager/representative. He cares. About the customer as well his company. More

by kunchal
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2025

Genesis of Naples responded

We are delighted to hear that you had a great experience with Jorge and our team. Thank you for choosing Genesis of Naples!

October 18, 2025

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Your service has improved from 2 star to 4 star. Your customer service has improved better. Jorge is an excellent o More

by kunchal
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2025

Genesis of Naples responded

Thank you for taking the time to leave us a four-star review! We'll be sure to share your feedback with Jorge and the rest of our team. We hope to see you back at Genesis of Naples Service Center soon!

October 17, 2025

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Employee Rating

Rob Reilly was knowledgeable, experienced, professional and courteous. Attended to every detail. The best sales process I have ever experienced. Better than Mercedes, Audi and Lexus. More

by DCotter
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Reilly, Remi Mendozzi, Alex Valentin , TJ

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Oct 17, 2025

Genesis of Naples responded

Thank you for sharing your experience with Rob Reilly! We're glad you had such a streamlined and professional visit. We look forward to serving you again at Genesis of Naples!

October 16, 2025

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The dealership's service team members makes the service experience as pleasant as possible. All service actions were completely explained. More

by edmaz
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Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 16, 2025

Genesis of Naples responded

Thank you for sharing your positive feedback, we truly appreciate it! We hope to have the opportunity to welcome you back to Genesis of Naples in the future. Take care!

October 15, 2025

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Nice update to the building , excellent service, great repair shop thank you very much .nice More

by GBELANDERS
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Recommend Dealer
Yes
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Oct 16, 2025

Genesis of Naples responded

Thanks so much for the feedback. We look forward to your next visit to Genesis of Naples!

October 15, 2025

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I pulled up. They took my car. Sent me a text when it was finished. I picked it up. Everything went well no issues. More

by jerry@watsonjd.com
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Service Communication
Recommend Dealer
Yes
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Oct 16, 2025

Genesis of Naples responded

Thank you for sharing your kind review! We are pleased to hear that you had a seamless service experience. See you next time at Genesis of Naples!

October 08, 2025

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Employee Rating

They treated me very well. Service was fast and they prompted to take care of my car and myself. They didn’t have a loner but they paid for my Uber both ways More

by SUSANA.ROGERS11
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2025

Genesis of Naples responded

Thank you for your feedback - we appreciate you supporting Genesis of Naples! It's great to hear that you were so well taken care of by our team. See you next time!

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