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Jorge Sierra
Jorge Sierra at Genesis of Naples

Jorge Sierra

Service Advisor

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.6
107 Reviews
4.6

107 Reviews

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107 Reviews of Jorge Sierra

November 28, 2025

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Employee Rating

We were greeted immediately and promptly taken care of. Were also given simple and explicit help for a rental car. More

by DOLLYAFN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2025

Genesis of Naples responded

Thank you for sharing this stellar feedback about our team! We hope you will come see us again at Genesis of Naples, Dolly.

November 26, 2025

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Employee Rating

3 hours for an oil change is not acceptable They lied on the service report saying I told them the engine misfired, I never told them that More

by JIMCULLEN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 27, 2025

Genesis of Naples responded

Jim, I'm really sorry to hear about your recent visit. We aim for quicker service and certainly don't want any false information on our reports. I would like the chance to discuss this with you further so that we can make things right. Please reach out to me when you can. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

November 26, 2025

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This dealership has improved significantly over the past year! I would give them 5 stars for their recent service! More

by billellis2911
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 30, 2025

Genesis of Naples responded

We’re proud of the progress we’ve made, and we’re so grateful for your support and five-star review! Thanks from all of us at Genesis of Naples!

November 26, 2025

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Employee Rating

Great and clean venue! Super professional! Employees all have a smile and are very courteous More

by KSM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis

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Nov 30, 2025

Genesis of Naples responded

Thanks so much for the review. We look forward to your next visit to Genesis of Naples!

November 26, 2025

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Employee Rating

It’s been great did both deals long distance Everything was ready when we got there for the winter Also talked to other sakes people just for questions They were all great Can’t say enough about rob More

by DAVE@DELSNANTUCKETS.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Reilly , Not really sure however it was great

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Dec 01, 2025

Genesis of Naples responded

Thank you for your glowing review and for choosing Genesis of Naples! We’re pleased to hear Rob and the rest of the team provided excellent service to help you feel confident despite the long distance. We look forward to serving you again in the future!

November 13, 2025

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Employee Rating

Premium vehicle and price with low level service. Check your competitors service and amenities. Lexus much better. More

by LPASLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 14, 2025

Genesis of Naples responded

We appreciate your feedback and are sorry to hear that our service didn't meet your expectations. We're always looking to improve, and it would be helpful to understand more about what specifically fell short during your visit. If you'd be open to discussing this further, please contact me at any time. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

November 12, 2025

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Employee Rating

Jorge was very courteous and professional in handling issues with the GV80. He ordered new horns that he agreed to install right away. More

by JMCD3652
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Nov 12, 2025

Genesis of Naples responded

We’re pleased to hear Jorge took good care of you! Thank you for choosing Genesis of Naples. We wish you safe travels in your Genesis GV80!

November 12, 2025

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Very friendly and knowledgeable personnel. The time taken to service the vehicle was very acceptable. More

by VETTEGUY1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2025

Genesis of Naples responded

We are grateful for your feedback! It's fantastic to know our team left a great impression. See you next time at Genesis of Naples!

November 11, 2025

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Employee Rating

Hazel free! did what they told me they would do and took as long as I was told it would be. More

by kennethsharkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter, Pawel

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Nov 12, 2025

Genesis of Naples responded

We are glad to hear that Hazel and the team at Genesis of Naples provided you with a positive experience. They did what they said they would and kept to the timeframe.

November 06, 2025

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Employee Rating

The service guy who repaired my rim did an excellent job . Was verylease with the results More

by JJMARAZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2025

Genesis of Naples responded

Thank you for visiting Genesis of Naples! We are glad that our team did a great job repairing your rim.

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