Jorge Sierra | Page 14

The dealership is overwhelmed. This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end, it was determined that I needed a new fuel line. BUT IT TOOK ELEVEN DAYS BEFORE THEY EVEN LOOKED AT IT. No loaners available so I had to use Enterprise car rental. I received misinformation (or no information) from the service advisor multiple times. Tried to call to get a status update and the phone just rang and rang and eventually disconnected (multiple times). I had to go there in person to find out what was happening. Far from the "Genesis Experience" that was sold when I bought the car. More

by kesmant Verified Customer Verified Customer

Print

I'm sure service will be improved once new facility is constructed. Not sure what Genesis was thinking as no one seems to have a dedicated service center. constructed. Not sure what Genesis was thinking as no one seems to have a dedicated service center. More

by MURSO Verified Customer Verified Customer

Print

JC was great. He wanted to make sure I was home and had someone to deliver it back. He went over everything and wanted to make sure that the experience was great He wanted to make sure I was home and had someone to deliver it back. He went over everything and wanted to make sure that the experience was great More

by DZWEEB Verified Customer Verified Customer

Print

Sales department communication was terrible. No-one answers the phone and no-one returns calls. No-one answers the phone and no-one returns calls. More

by jstryker0 Verified Customer Verified Customer

Print

Pawel was absolutely terrible terrible service terrible people what an absolute xxxx show would consider getting a Mercedes people what an absolute xxxx show would consider getting a Mercedes More

by MIKE@CGACCOUNTING.COM Verified Customer Verified Customer

Print

Jorge was great, very responsive and kept me informed all along the way. Appreciate the attention. along the way. Appreciate the attention. More

by BobbyJ Verified Customer Verified Customer

Print

My experiences over the years have been exceptional. The staff is pleasant, respectful, and well-trained. Jorge is a true professional. The staff is pleasant, respectful, and well-trained. Jorge is a true professional. More

by WGRAEBE Verified Customer Verified Customer

Print

Wonderful service. I had discoloration on the silver trim around all of my windows. It wasn't a recall, but they took my car in and replaced all of the trim and now it I had discoloration on the silver trim around all of my windows. It wasn't a recall, but they took my car in and replaced all of the trim and now it is all shiny and like new. So happy that they didn't give me a difficult time, just did what they should have. More

by shari630 Verified Customer Verified Customer

Print

My car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better W appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested aMy car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch a other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested a loaner car so I can make my appointment and they were out. However, they did cover a Uber round-trip, which I ended up not needing because the car was finished in time I could say that the Hyundai owners may not have experience the same level of care that I did as a Genesis owner. One improvement would be to have a specific check in line for Genesis owners, to expedite everything in advance. The digital interface on the owners app, and also from the dealers app and text messaging works well although an enhancement would be to add an estimated finish time on the text messages as you receive them throughout the process More

by MGAZA1713 Verified Customer Verified Customer

Print

Service advisor Jjc was great. Work was finished right when he said it would be Work was finished right when he said it would be More

by RANDYGORDON1 Verified Customer Verified Customer

Print