Jorge Sierra | Page 14

My car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better W appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested aMy car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch a other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested a loaner car so I can make my appointment and they were out. However, they did cover a Uber round-trip, which I ended up not needing because the car was finished in time I could say that the Hyundai owners may not have experience the same level of care that I did as a Genesis owner. One improvement would be to have a specific check in line for Genesis owners, to expedite everything in advance. The digital interface on the owners app, and also from the dealers app and text messaging works well although an enhancement would be to add an estimated finish time on the text messages as you receive them throughout the process More

by MGAZA1713 Verified Customer Verified Customer

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Service advisor Jjc was great. Work was finished right when he said it would be Work was finished right when he said it would be More

by RANDYGORDON1 Verified Customer Verified Customer

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It was great. The service manager knew his job and was very professional. I find him essential The service manager knew his job and was very professional. I find him essential More

by apryan2733 Verified Customer Verified Customer

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On-time, knowledgeable, thorough and friendly service personnel. Concierge service made it easy and convenient. personnel. Concierge service made it easy and convenient. More

by CHERYLLEISNER Verified Customer Verified Customer

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Tech very helpful and experienced Pleasant surroundings. He arranged for transportation home and back to pick up the car. surroundings. He arranged for transportation home and back to pick up the car. More

by EVELYNLSMALL Verified Customer Verified Customer

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Concierge service was excellent and right on time. All items requiring service were properly addressed. All items requiring service were properly addressed. More

by ed60 Verified Customer Verified Customer

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Good service for recall repair. I opted to wait and work was done almost an hour earlier than estimated. I opted to wait and work was done almost an hour earlier than estimated. More

by AUNTMARSIL Verified Customer Verified Customer

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Joe was amazing in helping me with my recall. He got me back home and back to the dealership with such graciousness. Overall a lovely service. He got me back home and back to the dealership with such graciousness. Overall a lovely service. More

by HEATHER75 Verified Customer Verified Customer

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I had a very good experience with the service department and contact person I’m probably going to get another Genesis when my lease expires and contact person I’m probably going to get another Genesis when my lease expires More

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The team was ready for me when I arrived, kept me updated on the progress and shared all the service details. Easy Cheesy 😊 on the progress and shared all the service details. Easy Cheesy 😊 More

by edmaz Verified Customer Verified Customer

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