Jorge Sierra

Car was in and out in less than 30 minutes and they washed it. Pawel promised it would be done before I could finish my coffee and it was. washed it. Pawel promised it would be done before I could finish my coffee and it was. More

by KNOKS0421 Verified Customer Verified Customer

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Service Advisors change on a fairly regular basis but I have been lucky enough to have been assigned some of the better ones. I don't need service often but have had positive experience's on all my visits have been lucky enough to have been assigned some of the better ones. I don't need service often but have had positive experience's on all my visits. More

by Jfpinter Verified Customer Verified Customer

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I used valet service so I didn't come into contact with individuals. The valet driver was very courteous and punctual. individuals. The valet driver was very courteous and punctual. More

by DABERNET1 Verified Customer Verified Customer

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Fantastic experience! This was my first time having any car issues, so I wasn't sure what to expect. I am overjoyed with the result and expeirence overall. Jorge and Tim w This was my first time having any car issues, so I wasn't sure what to expect. I am overjoyed with the result and expeirence overall. Jorge and Tim were amazing and very helpful; my car was repaired in a timely fashion, and I was given a loaner vehicle to drive in the meantime. They even added on services that were covered under the warranty that I didn't even realize/mention. My car looks brand new again, and the issues I came in with were also fixed. Love this dealership, highly recommend. Would absolutely continue owning genesis vehicles in the future. Thank you again Jorge, Tim, the service department for fixing everything and anyone else who helped in this process. More

by Kimberly Bello Verified Customer Verified Customer

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Initial person greeting me wasn't helpful, actually irritating. On the return visit things went much better. irritating. On the return visit things went much better. More

by jwswan56 Verified Customer Verified Customer

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Jorge Sierra took care of me as if I were the only person there. I love the service department at Genesis of Naples! there. I love the service department at Genesis of Naples! More

by MICHAELFARETTA Verified Customer Verified Customer

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Jorge was patient and thorough. He was extremely courteous. He will be the reason my wife and I come back here. He was extremely courteous. He will be the reason my wife and I come back here. More

by SNLWINSLOW Verified Customer Verified Customer

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Everything went smoothly and my service advisor even made me aware of warranty coverage that I didn't know I had. me aware of warranty coverage that I didn't know I had. More

by Sanibel Tom Verified Customer Verified Customer

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Very customer focused. Provided Uber for me as car was in for routine service. Jorge escorted me to finished car to ensure all was in good order. Provided Uber for me as car was in for routine service. Jorge escorted me to finished car to ensure all was in good order. More

by BELLPROF1 Verified Customer Verified Customer

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The construction has created a mess with the overcrowded trailers, etc. the service guys themselves are great and trying to make the best of the situation! trailers, etc. the service guys themselves are great and trying to make the best of the situation! More

by GRABINSKIN Verified Customer Verified Customer

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