Jorge Sierra | Page 5

Genesis of Naples responded

We appreciate your feedback and are sorry to hear that our service didn't meet your expectations. We're always looking to improve, and it would be helpful to understand more about what specifically fell short during your visit. If you'd be open to discussing this further, please contact me at any time. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

Genesis of Naples responded

We are grateful for your feedback! It's fantastic to know our team left a great impression. See you next time at Genesis of Naples!

Genesis of Naples responded

We’re pleased to hear Jorge took good care of you! Thank you for choosing Genesis of Naples. We wish you safe travels in your Genesis GV80!

Genesis of Naples responded

We are glad to hear that Hazel and the team at Genesis of Naples provided you with a positive experience. They did what they said they would and kept to the timeframe.

Genesis of Naples responded

Thank you for visiting Genesis of Naples! We are glad that our team did a great job repairing your rim.

Genesis of Naples responded

Dan, I’m very sorry to hear that your experience did not meet your expectations. Our goal is always to provide an exceptional level of service, and I regret that you left feeling otherwise. I would like to speak with you about this further, as there may be some misunderstanding regarding our current scheduling. We have not been backed up for quite some time, and we consistently offer same-day or next-day service for appointments. We take great pride in being one of the few facilities able to accommodate our guests so promptly, especially given the volume of vehicles we service each day. It’s important to us that our guests receive accurate information and feel confident in our commitment to their satisfaction. If you’re willing, I would love the opportunity to discuss your experience directly and ensure any concerns are properly addressed. Thank you for being a valued guest of Tamiami — we truly appreciate the opportunity to earn your continued trust.

Genesis of Naples responded

I'm really sorry to hear about your recent service experience. It's disappointing to know that our communication and cleanliness didn't meet the high standards we set for ourselves. I'd like to learn more about what happened so we can address any issues and make things right. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

Genesis of Naples responded

We are so happy to hear that our team made the process smooth and addressed all your concerns. Thank you for choosing Genesis of Naples and for sharing your feedback!

Genesis of Naples responded

We appreciate your feedback and apologize for any inconvenience caused by the renovation. It's important to us that all our customers feel valued, and we're disappointed that we didn't meet your expectations. We'll use this as an opportunity to improve our temporary accommodations during renovations. If you have further concerns or need assistance, please reach out directly. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

Genesis of Naples responded

Thank you for your kind review! We are happy to have your five stars. Hope to see you back at Genesis of Naples for all of your future auto needs, Barbara!