Jose Buantello | Page 11

Best car buying experience! My husband and I spoke to Joe Buantello a few days before visiting Charles Maund Toyota in Austin. It is an 1hr 30 mins drive but we took the journey My husband and I spoke to Joe Buantello a few days before visiting Charles Maund Toyota in Austin. It is an 1hr 30 mins drive but we took the journey with our 2 toddlers because he made us feel comfortable. The car buying experience was great, he showed us all our options in vehicle selection and financially he found a deal that worked best for us. He was extremely patient and took the time to answer all our questions. He listened and answered all our questions, he made the process very simple and so well worth it!! More

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Just awesome Everything was awesome ,we felt very welcomed and received excellent service. Joe and the rest of the staff went out of their way to make sure we Everything was awesome ,we felt very welcomed and received excellent service. Joe and the rest of the staff went out of their way to make sure we were comfortable while we waited on approval and paperwork. Thank you very much Joe amd Charles Charles Maund Toyota staff More

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Poor Salesmanship and Common Courtesy; Never Coming Back A potential buy was ultimately cut short by a lack of respect, attention to detail, and poor human decency. My wife and I went to look at and poten A potential buy was ultimately cut short by a lack of respect, attention to detail, and poor human decency. My wife and I went to look at and potentially purchase a pre-owned Toyota RAV4. We showed up and were greeted by a number of salesman, eventually one stuck with us.The salesman asked what we were interested in, which we replied 2016 Toyota RAV4s in the XLE trim. We went inside with him to talk about their stock. He immediately began asking about personal information, salaries, jobs, etc. I understand that this information is needed, but it was super annoying and gave a bad impression right off the bat. There were two cars had in mind and gave him stock numbers. We looked over the vehicles and took one out on a drive.During the test drive he was on his phone, totally uninterested in selling us a car. All he wanted to do was talk about bars, drinking, and partying. He had no knowledge of the cars performance, features, costs, etc. It was embarrassing. After we got back we were escorted back inside to which he immediately began processing a deal. We had not said anything about even wanting to negotiate. We decided to play along and see what came of it. I let them inspect my trade-in (which we found out the dealership had already done a carfax on, inspected, and came up with a price when we were gone on the test drive). It felt very unprofessional to do that without asking. Our salesman came back with an offer and his floor manager. We looked at the deal and they had given us a term of 84 months, 10.95% APR, and low balled the trade-in offer $500 below the KBB/NADA value. On top of that, the offer was for THE WRONG CAR. At this point we pointed out their error and left. We will absolutely not ever consider buying a car from Charles Maund in the future and will make sure we deter any friends and family from doing business with them as well. Other notes: Bathrooms smelled of urine (because it was all over the floor) and weed. No one offered us water or the bathrooms while there. More

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Toyota Camry SE 2018 Hector Soriano and Joe Buantello are very Experience and Knowledgeable! Will recommend Charles Maund to all my Friends and Family's! Thank you very Hector Soriano and Joe Buantello are very Experience and Knowledgeable! Will recommend Charles Maund to all my Friends and Family's! Thank you very much! More

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20,000 mile service check As always, I was treated with efficient friendly personnel. Joe explained all that was done. I never mind getting my car serviced, because it is alway As always, I was treated with efficient friendly personnel. Joe explained all that was done. I never mind getting my car serviced, because it is always a pleasant experience. More

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Exceptional Philip Rodriguez was super nice and helpful for my service. And Joe Buantello went out of his way to help me with the process and saved me money that Philip Rodriguez was super nice and helpful for my service. And Joe Buantello went out of his way to help me with the process and saved me money that I didn’t to spend for my service. More

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Great car buying experience! The sales reps at this dealsrship helped me find the exact vehicle I wanted then quoted me a jaw dropping low price for it. Very happy day for me! The sales reps at this dealsrship helped me find the exact vehicle I wanted then quoted me a jaw dropping low price for it. Very happy day for me! More

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Perfection Everything was so quick with no beating around the bush. We were able to negotiate for a great price and everything was ready by the time I got in aft Everything was so quick with no beating around the bush. We were able to negotiate for a great price and everything was ready by the time I got in after my 5 hour drive. So pleasant. More

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So Happy with my Experience! I am so happy with the experience I had at Charles Maund Toyota. All the employees displayed nothing by professional and courteous service! I cannot s I am so happy with the experience I had at Charles Maund Toyota. All the employees displayed nothing by professional and courteous service! I cannot stop showing off my new car! I encourage everyone to stop by and check out the great selection of automobiles.. Special Thank You to Diana and Evan,. Thank Vanessa for continuously checking up on me... making sure I was okay and had water. And thank you to Joe my salesman and Brandon, the Finance Manager, who ended the sale perfectly! More

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Great experience front to back Everything was great other than the fact that I left an item in my trade in that was taken by someone. It's very disappointing that an employee there Everything was great other than the fact that I left an item in my trade in that was taken by someone. It's very disappointing that an employee there wouldn't turn it in. The item had some meaning to me. That said, this doesn't reflect on the guys I worked with on the deal and I've already referred someone to Joe. The experience was a very good one other than losing sad item which is why there isn't FIVE FULL stars. More

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