Jose Carpio | Page 2

I’m willing to change my review to this: The situation was stressful, but in the end the dealer handled it fairly and refunded me in full.” was stressful, but in the end the dealer handled it fairly and refunded me in full.” More

by rodi0 Verified Customer Verified Customer

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New Management team and everyone in meetings… horrible experience after 4.5 hours . We couldn’t get old car or leave experience after 4.5 hours . We couldn’t get old car or leave More

by bturkington44 Verified Customer Verified Customer

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Alex was amazing did exactly what I wanted and did not waste time nor did I feel pushed waste time nor did I feel pushed More

by whalen3673 Verified Customer Verified Customer

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Arrigo Sawgrass has taken care of me with excellent JEEP Vehicles for over 10 years. Vehicles for over 10 years. More

by TERRYKOLLMAN Verified Customer Verified Customer

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Excelente servicio, solo una crítica constructiva deberían entrenar más al personal sobre la diferencia entre los modelos de RAM , del resto muy bien deberían entrenar más al personal sobre la diferencia entre los modelos de RAM , del resto muy bien More

by GROUP F & L LLC Verified Customer Verified Customer

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A car listed for less than $21K ended up almost $33K out-the-door. I would advise any potential buyer not to sign any document without knowing the final cost of the vehicle you’re buying. They will add out-the-door. I would advise any potential buyer not to sign any document without knowing the final cost of the vehicle you’re buying. They will add a lot fees. You need to be wise not to accept them. At the end, I bought the vehicle by rejecting all the extra fees. Make sure you have pre-approval from your bank before buying there, otherwise they will try to convince you with their own financing which is way higher than other financial institutions. Since I purchased the car at night, in the morning the next day I checked they didn’t even fill in the gas tank. The wiper fluid tank almost empty that makes me think that the car wasn’t serviced. Now I have to take the car to service it before driving it. Not a good experience at all. More

by Verlandy Etienne Verified Customer Verified Customer

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Very a great salesman. Nigel got us the deal we were looking for. on the vehicle we wanted. Wasn’t too crazy about the tall guy that we saw secondly. He did all of our pap Nigel got us the deal we were looking for. on the vehicle we wanted. Wasn’t too crazy about the tall guy that we saw secondly. He did all of our paperwork that was not very cordial. I would’ve liked a better explanation of what I was signing for then he offered. Overall good experience. More

by kman5252 Verified Customer Verified Customer

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They are so professional and helpful They were super professional, attentive to all our needs, helped us with everything, and were very friendly. professional, attentive to all our needs, helped us with everything, and were very friendly. More

by Claluabad Verified Customer Verified Customer

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This was a situation from the start. I was on line and expressed interest on the car and filled out all the information requested on line including prequalifying. That same evening I re I was on line and expressed interest on the car and filled out all the information requested on line including prequalifying. That same evening I received a call from internet sales advising the car was available. I advised I would be up to see it on Thursday, or Tuesday if I could clear the time. This took place Monday evening. I came up the next day Tuesday from Key Largo. I was meet by Jose and after about 45 minutes of waiting he comes and says he has good news and bad news. The car was available but was ut on loan. Why did the internet sales people not say that before I drive 2 hours up there. Then he works up a price that was almost 10k higher then the Sale Price in the internet posting. His reason was that I didn't quantify for all the incentives. When questioned he stated that no-one qualified for all the incentives. I told him I would only settle for the Sale Price as advertised. Jose goes to the manager and comes back with a price 6k higher then the sale price. We were walking out when a manager intervened. I told him (Chris I believe) the story and what I was only willing to pay the Sale Price as posted. Chris comes back with a 40k price. I said no and started to leave. He said would I compromise and I said 37500 out the door. He agreed. Then we had to wait over an hour to see the finance guy. Then wee sat there while he fills out all the paper work on the electronic signature board. The last document is the finance agreement which showed 41,000 approx. amount, if I had not caught that it would of been to late and I told the finance guy the agreed about with Chris was 37,500 out the door. So he had to start all over. Total time there as 6 hours. Totally unacceptable. The the car was 36 hours to get delivered to us because they had trouble retrieving it from Loan. Last but not least the charge cord that I ask 3 times to both Jose and Orlando to check and make sure it was there. As expect it was not and Orlando said it was not included even thought it is stated in the documents advertising from Chrysler that it is. Orlando stated it would be sent to me. I'm still waiting. The only reason I persisted was the Sale Price that was advertised was a good deal. A buyer should be able to pay the sale price without the hassle. Terrible service and a lot of deception. Only positive is I am satisfied with the deal that I had to keep watch for. The financial person change of loan amount was very very unprofessional. More

by tedmigala Verified Customer Verified Customer

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Great service dept. I like the video of repairs being made. Salesman was very patient willing to try different ways to save money. I like the video of repairs being made. Salesman was very patient willing to try different ways to save money. More

by KSEASR Verified Customer Verified Customer

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