Jose Cruz
Jose Cruz at Lake Chevrolet

Jose Cruz | Page 19

Service Advisor

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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4.7
181 Reviews
4.7

181 Reviews

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181 Reviews of Jose Cruz

October 30, 2023

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Employee Rating

The mechanic repeatedly told me I tried to weld the dipstick back together when I told him I didn't. When the previous dipstick broke (11-07-19) I ordered a new one from Lake Auto parts dept., and di More

by neilthedrummer
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Workmanship
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Recommend Dealer
No
Nov 27, 2023

Lake Chevrolet responded

We sincerely apologize for the negative experience you had with our mechanic and we take your feedback very seriously. We regret that our mechanic misconstrued the situation and accused you of welding the dipstick back together. We assure you that we are committed to providing our customers with accurate and respectful service, and we will take appropriate action to address this issue. We will be reviewing the incident with our mechanic to ensure that such a misunderstanding does not happen again. We value your patronage and hope that you will give us another chance to demonstrate our commitment to providing you with the best possible service. Please feel free to contact us directly if you have any further concerns or questions.

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