Great service and communication.
Easy setup and pickup. Technicians are professionals Sac is my new service shop
Easy setup and pickup. Technicians are professionals Sac is my new service shop
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by JAVIER22
Verified Customer
Verified Customer
Service Price Transparency
Apr 18, 2026 -
Porsche Sacramento responded
It’s great to know our communication and pickup process were convenient. Our technicians take pride in delivering a professional experience for your Porsche Cayenne. We look forward to your next visit.
Larry Reuter
Service Manager
lreuter@niello.com
They took excellent care of me and my car!
Very happy with the entire experience!
Very happy with the entire experience!
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by MRAMALEY
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2026 -
Porsche Sacramento responded
We’re thrilled that Jose and our service team took great care of you and your Porsche Boxster. Thank you for choosing us and for sharing your positive experience!
Larry Reuter
Service Manager
lreuter@niello.com
They fit us in on short notice, we appreciated that.
Will come back next service for sure.
Will come back next service for sure.
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by DAN@COMERCOMMUNICATIONS.NET
Verified Customer
Verified Customer
Apr 14, 2026 -
Porsche Sacramento responded
Thank you for trusting us with your Porsche Macan. We’re glad we could fit you in on short notice. Jose and our team look forward to handling your next service.
Larry Reuter
Service Manager
lreuter@niello.com
Andrey Protsyuk and John McManus have been absolutely
wonderful to work with. They made the purchase process seamless and went far out of their way to help everything move along smoothly. I highly recomm
wonderful to work with. They made the purchase process seamless and went far out of their way to help everything move along smoothly. I highly recommend Porsche of Sacramento to anyone looking to get into their dream machine.
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by S.SINGH
Verified Customer
Verified Customer
Apr 13, 2026 -
Porsche Sacramento responded
It’s fantastic to hear that Andrey and John guided you smoothly through your new Porsche 911 purchase. Thank you for recommending us and enjoy every mile in your dream machine.
Demi Le Marquand
General Manager
demi@niello.com
Jose and Porsche provided an excellent experience for my
service appointment. I was very impressed.
service appointment. I was very impressed.
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by DHKGREENTREE
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2026 -
Porsche Sacramento responded
We’re happy Jose provided an excellent service appointment for your Porsche Cayenne. Thank you for sharing your experience, and we look forward to helping you again.
Larry Reuter
Service Manager
lreuter@niello.com
Thursday was my first time getting the service done.
They told from the beginning that it would take about two hours to get the service done.
They told from the beginning that it would take about two hours to get the service done.
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by PARDEEPSANDHU
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Porsche Sacramento responded
Thanks for sharing your thoughts about your experience with Porsche Sacramento. We appreciate your business and hope to see you again soon!
Larry Reuter
Service Manager
lreuter@niello.com
They were extremely helpful with my car service.
I received a full report of my service inspection. They are also being very responsive and professional regarding repairs that are needed on my vehic
I received a full report of my service inspection. They are also being very responsive and professional regarding repairs that are needed on my vehicle. I definitely recommend this dealership.
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by ABIGAILKMNUNO
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2026 -
Porsche Sacramento responded
We’re thrilled to know our team provided a thorough inspection report and clear guidance on needed repairs for your Porsche Macan. Thank you for recommending us. We look forward to serving you again soon.
Larry Reuter
Service Manager
lreuter@niello.com
From service check-in to check-out, the process ran like
a well-oiled machine. Niello Porsche Sacramento did not disappoint!
a well-oiled machine. Niello Porsche Sacramento did not disappoint!
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by ALISCH
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Porsche Sacramento responded
Knowing everything flowed seamlessly from check-in through completion is gratifying. Jose and the team appreciate your kind words. Thank you for trusting us with your Porsche.
Larry Reuter
Service Manager
lreuter@niello.com
Outstanding service and excellent communication skills by
the manager Larry and Jose the service weiter
the manager Larry and Jose the service weiter
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by rdebruin
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Porsche Sacramento responded
It’s great to hear that our manager and Jose provided clear communication during your Porsche 911 service. We’re pleased the visit met your expectations. We look forward to helping you with any future service needs.
Larry Reuter
Service Manager
lreuter@niello.com
⭐☆☆☆☆ — Persistent Computer System Fault on a $200K
Vehicle | 15 Months, 5+ Service Visits, Still Unresolved
I purchased a Porsche Cayenne Turbo approximately 15 months ago — a nearly $200,000 vehic
Vehicle | 15 Months, 5+ Service Visits, Still Unresolved
I purchased a Porsche Cayenne Turbo approximately 15 months ago — a nearly $200,000 vehicle that I expected to represent the pinnacle of German engineering and reliability. Unfortunately, my ownership experience has been defined by a recurring and unresolved computer system fault that has seriously undermined my confidence in both the vehicle and in Porsche as a brand.
Shortly after purchase, the vehicle began displaying persistent error messages related to the onboard computer system. I brought the car to Porsche Sacramento, and to their credit, the service representatives have been courteous and professional throughout — this review is not a reflection of them personally. However, after more than five service visits spanning over a year, the underlying issue remains unresolved.
Each visit follows the same pattern: the car is taken in, a software update is applied, and I am told the issue has been resolved. Within a short time, the same error messages return. No root cause has been identified. No permanent fix has been implemented. For a vehicle at this price point, this is simply unacceptable.
My frustration is directed squarely at Porsche as a manufacturer and the inability of their diagnostic and engineering support to identify and fix a known fault in their own computer system. A $200,000 purchase should come with the assurance that the manufacturer stands fully behind their product, not repeated software patches that fail to address the root cause.
I would strongly encourage prospective buyers to research this issue thoroughly before purchasing. I love what this car is supposed to be — but right now, I cannot recommend it.
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by D RAO
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Porsche Sacramento responded
Thank you for your review. We're sorry you didn't have a better experience and would like to learn more. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Larry Reuter
Service Manager
lreuter@niello.com
Apr 16, 2026 -
Porsche Sacramento responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
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