Jose Lopez

Lake Chevrolet responded

Thank you for your wonderful review, Tom! We’re thrilled to hear that Mario and Jose took care of the issue promptly and that you appreciate how Lake Chevrolet takes care of your vehicles, both past and present. We value your loyalty and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review, Adrian! We’re thrilled to hear that Jose provided you with exceptional service and changed your perspective. It's great to know that you’ll continue to trust Lake Chevrolet for your truck's maintenance. We look forward to seeing you and your family again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience with us! We're glad to hear that our team at Lake Chevrolet listened to your concerns and addressed the code on your dashboard. Your input is always valuable, and we appreciate your proactive approach. We look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced clean and fast service at Lake Chevrolet, along with a comfortable waiting room. Our team strives to keep you informed every step of the way, and we're glad that resonated with you. We appreciate your feedback and look forward to serving you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback! We're pleased to hear you experienced top-notch service and clear communication at Lake Chevrolet. It's great to know the turnaround time met your expectations. We look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

William, thank you for your wonderful review! We’re delighted to hear that you found our team at Lake Chevrolet to be friendly and professional. Our team takes pride in providing excellent service, and it's great to know that our efforts are appreciated. We look forward to welcoming you back for your next visit! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review, Jesus! We’re thrilled to hear that you feel comfortable at Lake Chevrolet and appreciate the quality of work in both our sales and mechanical departments. Your recommendation means a lot to us! We look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you so much for your wonderful feedback, Adrian! We’re thrilled to hear that Jose provided you with exceptional service and that you plan to return to Lake Chevrolet for your maintenance needs. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for taking the time to share this feedback. We’re sorry to hear that your recent service visit did not meet expectations, both in terms of communication and wait time. We understand how important it is to receive clear answers regarding warranty coverage, especially for major components like a transmission. It’s also not acceptable for there to be unnecessary delays during pickup and paperwork, and we understand how frustrating that experience can be. Please reach out to our service manager at your convenience so we can review the details and work toward making this right for you. We appreciate the chance to improve and hope to earn back your trust in the future.

Lake Chevrolet responded

We’re very sorry to hear about your experience and the frustration it caused. The delays, additional repairs, and especially the issue with the lower cover are not the level of care we aim to provide. We do take feedback like this seriously and will be addressing it with our team to ensure better attention to detail and communication moving forward. We appreciate you bringing this to our attention and truly regret that your experience did not meet expectations.