Jose Mercado

Subject: Unresolved Catalytic Converter Warranty Repair – Request for Immediate Corporate Intervention I am requesting assistance from Ram Corporate regarding an unresolved warranty repair on my 2019 Ram Pro Request for Immediate Corporate Intervention I am requesting assistance from Ram Corporate regarding an unresolved warranty repair on my 2019 Ram ProMaster. The Ram dealership informed me that the catalytic converter replacement was approved under warranty at no charge. However, the dealership did not replace the catalytic converter, and instead charged me out of pocket for two O2 sensors and a hose.After picking up the vehicle from the Claremont Ram dealership, the van drove normally with no check-engine light from Claremont to my home in Covina. I parked the vehicle for about a week.Today, I drove the van on the freeway and the check-engine light came on shortly after entering freeway speeds. I immediately took the vehicle to AutoZone, and the same P0420 and P0430 catalytic converter efficiency codes appeared again.This confirms the underlying catalytic converter issue was never repaired, despite being approved under warranty.I am requesting: • Immediate warranty replacement of the catalytic converter, as originally approved. • Reimbursement for the O2 sensors and hose I paid for, since the root issue was not addressed. • A review of the dealership’s handling of this repair, as I was charged for parts that did not resolve the problem.I have documentation of all codes, dates, dealership visits, and receipts, and I can provide them upon request.Thank you for your assistance. I need this matter escalated and resolved promptly. More

by jaxxs91 Verified Customer Verified Customer

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Good customer service and my car was done when the time frame was said I was offered the car wash and vacumm I also got my tire rotations all.in one trip frame was said I was offered the car wash and vacumm I also got my tire rotations all.in one trip More

by btoscano_77 Verified Customer Verified Customer

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I think the Customer Service department was exceptionally great and why we keep coming back to this particular dealership. great and why we keep coming back to this particular dealership. More

by esqkwireeclavea Verified Customer Verified Customer

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Wonderful so polite and nice They were very polite and nicevery respectful love it there thank you nicevery respectful love it there thank you More

by yolandabelman1950 Verified Customer Verified Customer

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Very disappointed. The repair promised was not executed. The repair needs to be a replacement of bumper then the service advisor don't even know what is the expectation The repair promised was not executed. The repair needs to be a replacement of bumper then the service advisor don't even know what is the expectation of the repair More

by GARUNAK Verified Customer Verified Customer

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Fast, courteous and helpful. Shop was clean, staff were very helpful and support with rental was timely and appreciated. Shop was clean, staff were very helpful and support with rental was timely and appreciated. More

by Ed Mariscal Verified Customer Verified Customer

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Kind and respectful They were quick and respectful to attend my needs. They were communicative of the vehicle's maintenance status. attend my needs. They were communicative of the vehicle's maintenance status. More

by SHAKIRA2RUIZ Verified Customer Verified Customer

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Not great. I had to call to check the status of my car. The employee said the called the day before and left a voicemail. No voicemail was left. Then, upon leav I had to call to check the status of my car. The employee said the called the day before and left a voicemail. No voicemail was left. Then, upon leaving the dealership I immediately noticed that the air pressure in one of my tires was significantly lower than the others. The next day my check tire pressure light came on. It seems like this is something that would have been done when the tires were rotated. Also, in general, the people working there are not super welcoming or friendly More

by kaitlyn.trotter Verified Customer Verified Customer

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Positive experience Overall I was happy with the experience and the customer service provided Thanks experience and the customer service provided Thanks More

by Tjcremins Verified Customer Verified Customer

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Excellent service and helpful It was a great experience excellent service helpful and knowledgeable. It was a great experience excellent service helpful acknowledgeable from the employees excellent service helpful and knowledgeable. It was a great experience excellent service helpful acknowledgeable from the employees More

by misael.medina7 Verified Customer Verified Customer

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