Jose Mercado | Page 2

Wonderful dealership great experience The Service Manager, and his team was great , very knowledgeable , and friendly, great vibe Manager, and his team was great , very knowledgeable , and friendly, great vibe More

by jmosley2021 Verified Customer Verified Customer

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My Jeep was completed on time with no issues. It was also washed for me. It was also washed for me. More

by almabethbenitez Verified Customer Verified Customer

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It took two weeks to diagnose my vehicle. Five weeks to get the cause of failure to my warranty company for approval and a total of eight weeks for the repair to be completed with no loaner v Five weeks to get the cause of failure to my warranty company for approval and a total of eight weeks for the repair to be completed with no loaner vehicle. Once the vehicle was picked up, it was misfiring really bad after the engine replacement. I had to bring back the vehicle the following day for the coil pack to be replaced. Then I drove straight home went on vacation for the weekend only to come back to my battery being dead. At this time, I discovered that the negative terminal wiring was not tightened on and was only was placed on top of the terminal. All of the employees are very nice, but there is a ton of back-and-forth. More

by mgittens11 Verified Customer Verified Customer

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I arrived at the dealership and was greeted. My 2024 Dodge Ram 2500 diesel had a check engine light and a deaf light on. It’s a known issue with DEF quality sensors, which are covered up to 100, My 2024 Dodge Ram 2500 diesel had a check engine light and a deaf light on. It’s a known issue with DEF quality sensors, which are covered up to 100,000 miles. I have 49,000 miles on my truck and also purchased the extended warranty and the truck from you. The dealership informed me that draining and refilling my DEF tank would cost $1,300. I couldn’t believe it was required for a truck owner to test the DEF before putting it in their vehicle. I drive the truck back and forth between California and Montana, and the DEF constantly gets used during these trips. The price was reduced to $700, which I still shouldn’t have to pay, but I needed my truck back. Stellantis locks people out of clearing codes on their own from their trucks, which is another issue altogether. The person at the dealership was nice, but I’m thoroughly disappointed with the outcome of this entire event. A full refund would be greatly appreciated. More

by TOPSIDE29B Verified Customer Verified Customer

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I like the new ownership when I call for a service they take in right away take in right away More

by alma_ocegueda Verified Customer Verified Customer

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Horrible communication, can't get ahold of anyone and when asking for supervision they are not available. Will never purchase a vehicle from them again. when asking for supervision they are not available. Will never purchase a vehicle from them again. More

by abelramirez951 Verified Customer Verified Customer

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Takes too long to service, follow up calls were requested and not made. 3 days for an electronic diagnostic is not ok. and not made. 3 days for an electronic diagnostic is not ok. More

by jeremygestl Verified Customer Verified Customer

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Poor communication and shoddy work. Could not get an answer on my car readily and all communication was done via text! Could not get an answer on my car readily and all communication was done via text! More

by chuck90 Verified Customer Verified Customer

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Not good! I have to take my car back because the transmission is leaking...and it wasn't leaking when I took it in! I have to take my car back because the transmission is leaking...and it wasn't leaking when I took it in! More

by chuck90 Verified Customer Verified Customer

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Jose is always very professional and polite. I have had more than one encounter with him when I bring my vehicle in for service. And he never fails to be professional, up front, and polite. I have had more than one encounter with him when I bring my vehicle in for service. And he never fails to be professional, up front, and polite. More

by SUPERMEX34 Verified Customer Verified Customer

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