Jose Rubio | Page 4

I recently purchased a vehicle from this dealership and unfortunately had a very disappointing experience, both with the salesperson and the finance manager. From the start, the communication was unclea unfortunately had a very disappointing experience, both with the salesperson and the finance manager. From the start, the communication was unclear and lacked transparency. The cost summary was not properly explained, and important details were glossed over or completely ignored. When I came to get the car, it was already dark, and I specifically asked if there were any issues with the vehicle. I was assured everything was fine. However, the next day in the daylight, I discovered multiple small cracks on the windshield — something that was clearly hidden. I attempted to follow up via email, but I was completely ignored. On the financial side, things were equally frustrating. I clearly stated that I did not want any additional services beyond purchasing the car, except for adding Ally insurance. Despite this, nearly $2K in extras were added without my proper consent. I had to take additional time to cancel those charges. The finance manager was dismissive and made me feel like I was a burden for questioning what was going on — extremely unprofessional behavior. I was also promised a second key for the car, which I never received. To top it all off, I recently experienced a power failure on the highway — a dangerous situation caused by the battery cable not being properly attached. This is simply unacceptable and shows a serious lack of attention to basic vehicle safety. Overall, this experience has left me feeling misled, ignored, and disappointed. I would caution others to be extremely careful if considering doing business here. More

by NGUNKO Verified Customer Verified Customer

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Excellent services , good take , very humble with customer If any thing wrong before time , they inform to the customers they are Professional. customer If any thing wrong before time , they inform to the customers they are Professional. More

by klm786@ymail.com Verified Customer Verified Customer

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Too much to list. In a nutshell, their Courtesy Nissan Promise is not accurate at all!! In a nutshell, their Courtesy Nissan Promise is not accurate at all!! More

by eversley69 Verified Customer Verified Customer

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Don’t recall working with Jose, I like Courtesy Nissan although I didn’t get the car I came looking for, I am very happy with the one that I did get. Working with Chris was very good, not stressful, he wa although I didn’t get the car I came looking for, I am very happy with the one that I did get. Working with Chris was very good, not stressful, he wasn’t pushy and was all about being helpful! More

by jule48 Verified Customer Verified Customer

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Teddy did an excellent job helping me find a reliable car after mine finally quit. I had my Nissan for 14 years (lol) so it was time for me to get into a newer vehicle. I was impressed by Teddy's profess car after mine finally quit. I had my Nissan for 14 years (lol) so it was time for me to get into a newer vehicle. I was impressed by Teddy's professionalism and guidance to make the car buying process a little less painful. He was fair and told me realistically about the car I was looking at. I look forward to saying hello when I stop in for an oil change. More

by ladygiraffe30 Verified Customer Verified Customer

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All staff were very helpful and super nice. I did not feel pressured to make a decision throughout the process. Super friendly throughout the process. They were able to work with me to get me m I did not feel pressured to make a decision throughout the process. Super friendly throughout the process. They were able to work with me to get me my vehicle! More

by Isabel Bedoy Verified Customer Verified Customer

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Thank you for helping us out on getting a new car based on the circumstance's on the circumstance's More

by LETICIA.V.MCCLINTON Verified Customer Verified Customer

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The salesman made it very easy to purchase my car. He’s even checked on me after the purchase of my car to see if I need to explain anything or give me a demonstration Which is appreciated He’s even checked on me after the purchase of my car to see if I need to explain anything or give me a demonstration Which is appreciated More

by sonyacole71 Verified Customer Verified Customer

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Good experience from beginning to end. My salesman was especially helpful and the entire process was as easy as could be. My salesman was especially helpful and the entire process was as easy as could be. More

by HUNTKELLY53 Verified Customer Verified Customer

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Best team I’ve done business with! Great service! Everyone was excellent, thanks for putting me in my new car! Great service! Everyone was excellent, thanks for putting me in my new car! More

by Jeffrey Aleman Verified Customer Verified Customer

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