Jose S | Page 4

Very Bad place I got a Jeep for them with warranty but they won’t fix it I call over and over but no on will service me dont go there and we ill keep writing until they fix my car it’s been over a year no they won’t fix it I call over and over but no on will service me dont go there and we ill keep writing until they fix my car it’s been over a year now and I paid for a 3 year warranty More

Helpful 0

Report | Print

I had a great experience at Bill Kay. I didn’t like my car took it in thought they would reject me and they worked harder than ever to find me a car that could fit my standards. Thank u I didn’t like my car took it in thought they would reject me and they worked harder than ever to find me a car that could fit my standards. Thank u so much Jose, Cheri, and Roger!!! More

Helpful 0

Report | Print

Great experience overall. Worked with Jesus and Jose and they were great people to work with and help throughout the buying process. Would recommend! Worked with Jesus and Jose and they were great people to work with and help throughout the buying process. Would recommend! More

Helpful 1

Report | Print

Salesperson Arnulfo lied and said purchasing a maintenance plan and warranties were required to buy the vehicle. Manager Jose lied and said I was required to wait 30 days to cancel maintenance pla maintenance plan and warranties were required to buy the vehicle. Manager Jose lied and said I was required to wait 30 days to cancel maintenance plan and warranties. I asked Jose for that in writing, he refused to provide it in writing saying it was in the documents with the warranty company. I contacted the warranty company and they told me Jose was lying. I confronted Jose on his lie and he is now holding over $10,000 of mine from cancelling. I am paying interest on this $10,000 and the dealership is refusing to call me back, and not processing the refused to the lienholder. The warranty company never got paid by Bill Kay, there was no valid reason for Bill Kay to run a credit request for the +$10,000 in warranties I said I didn't want at time of purchase. This is not a car dealership, Jose said they don't make money on cars, they make their money on warranties. This business is full of liars. More

Helpful 0

Report | Print

I was living in IA and saw the car I wanted at their location. I started the purchase over the phone on Saturday morning. After some back and forth we agreed on a price. The sales rep (Palo) took a d location. I started the purchase over the phone on Saturday morning. After some back and forth we agreed on a price. The sales rep (Palo) took a deposit over the phone. By 2 in the afternoon the car was mine. I finished the paper work at their location on Tue. My car is being shipped to TX. Palo arranged the transport company. Painless. The dealership (sales manager, finance manager, sales rep) impressed my by thanking me for my business. More

Helpful 0

Report | Print

Excellent customer service! I highly recommend purchasing vehicles from them and will continue to do so in the future! I highly recommend purchasing vehicles from them and will continue to do so in the future! More

Helpful 0

Report | Print

The service I received was second to none and the salesman did everything possible to make sure we were well taken care of.. I would definitely recommend to all. 5 star experience salesman did everything possible to make sure we were well taken care of.. I would definitely recommend to all. 5 star experience More

Helpful 0

Report | Print

The salesman who took care of me was very professional and was able to answer all my questions without “talking to his manager “ Great follow-up by phone and email. and was able to answer all my questions without “talking to his manager “ Great follow-up by phone and email. More

Helpful 0

Report | Print

I would strongly recommend AGAINST doing business with them, as the experience that I had with Billy Kay Chevy cannot be described as anything other than a disappointment. We had worked with Xavier to ord them, as the experience that I had with Billy Kay Chevy cannot be described as anything other than a disappointment. We had worked with Xavier to order a new Equinox LS. When we ordered the car, he had advised us that the order might not be fulfilled until the next model year started being produced. Before both he and I signed a "purchase agreement" for the car, I had asked if the price listed on the agreement was the price I would pay when the car was delivered. He assured me that it would be. Fast forward over 15 weeks when the car was finally able to be picked up, and this "purchase agreement" was not honored. Xavier had backed out of the appointment I had made with him 10 minutes before the start of the meeting, forcing me to work with a salesman I had no interaction with before - Jose. During our conversation with Jose, I was pressured to sign paperwork immediately. I noticed that the price of the car on the paperwork in front of me was higher than the purchase agreement that Xavier and I had signed. Jose told me that the purchase agreement was not actually, in fact, a purchase agreement as labeled, but merely an 'order agreement'. When I brought this up, Jose told me that I can either accept that price or walk away from the car, which he said would let him sell the car to someone else for "three or four thousand above MSRP". He also informed me that he was essentially doing us a favor ever ordering a lowly Equinox LS in the first place, as they don't want to use one of their few allotments on a car like that. I walked away from signing anything that day as the car had still not been delivered. The next day when the car was delivered, Xavier texted me that the car had arrived and asked, and I quote, "are we selling it to someone else or do you still want it", which I found incredibly unprofessional coming from someone who had not been willing to meet with me the previous day. I ultimately bought the car because I would have had to wait another 15 weeks to get a car ordered from another dealership, which is undoubtedly something the sales team knew through their dishonest and borderline predatory business dealings. Through my dealings with the sales team, they demonstrated a failure to communicate or talk straight with me. The initial time estimate for the delivery of the car was 8-10 weeks. At the 10-week mark of waiting, I called Xavier for an update on the delivery time of the vehicle. He told me that it would be “on the longer side of 10 weeks”, seemingly unwilling to admit that his initial delivery estimate was way off. I could not recommend dealing with this sales team, and absolutely refuse to do any further business with them. More

Helpful 0

Report | Print

I have purchased a few cars over the years from Bill Kay Chevy. When I went to purchase my latest car, I went to other Chevy dealers in the area and found them not to be as friendly or willing to work with Chevy. When I went to purchase my latest car, I went to other Chevy dealers in the area and found them not to be as friendly or willing to work with me to answer my questions. I would return to Bill Kay to purchase my next vehicle. More

Helpful 0

Report | Print