Joseph Callava | Page 5

Judge service AFTER you buy SHOCKED they have such good reviews. They will do EXCELLENT service... TILL YOU BUY... then its a care less about you attitude till you're buying agai SHOCKED they have such good reviews. They will do EXCELLENT service... TILL YOU BUY... then its a care less about you attitude till you're buying again... buyer beware, if you're reading this, avoid or reap what you sow cause this is my warning about them. I've leased three cars from them and every experience got a little worse until now and the stuff has hit the fan! Worked out a deal about my overages on miles back in summer of 2016, fast forward to 3 months later and I get a collections notice in the mail on my overage miles. I contacted Juan my sales guy and he said he'd look into it and get it taken care of. I had to follow up 3-4 times in a MONTH to get answers for which I never received any answers. How much of an xxx of a salesperson is Juan, well, my hood has ALWAYS flapped as I drive down the highway and he tells me, "all cars do that"...I've NEVER seen a car do that... plowing forward, I had enough waiting on Juan to get me answers and resolve this issue of $130 and I went into the facility where a manager looks at it and within 15 minutes knows what and why it's there and he'll take care of it. FAST FORWARD THREE YEARS LATER and I get a collections call for $130 on extra miles on the car. I tried to call and speak to someone but you get transfered to voicemails and one guy refused to help me because he was "in the middle of a deal" i said fine, put someone else on, he said ok and hung up.... Literally called them 7-8 times trying to speak to someone and not a voicemail or random parts person... service with a smile because they'll stab you in the back as soon as you give them check in hand... More

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Customer Service "HONESTY..INTEGRITY..RESPECT..EXCEPTIONAL CUSTOMER SERVICE....are the words that come to mind and best describe my recent experience with your estab "HONESTY..INTEGRITY..RESPECT..EXCEPTIONAL CUSTOMER SERVICE....are the words that come to mind and best describe my recent experience with your establishment. Thank you for the exceptional customer service provided on December 28th when I first stepped foot onto Palmetto 57 No pushy sales person...No pressure...No gimmicks on pricing. Just a great Home-Grown business atmosphere where a hand shake still exists and means something, and pride in ownership is apparent and demonstrated. I would like to express my gratitude for going the extra mile and ensuring that everthing was right re vindicating that customer service is a priority to Jose “ Pepe” Gil and management . Which I’m enjoying! I will definetely tell a friend, and so on and so on. No need for big expensive advertising, your reputation speaks for itself. First class bar none! Luigi . More

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Great service Fernando was great so was me. falero in finance...all that was promised was delivered. Vehicle was clean and gassed up.. would definitely recommend! G Fernando was great so was me. falero in finance...all that was promised was delivered. Vehicle was clean and gassed up.. would definitely recommend! Great staff. More

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