Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 46

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

August 24, 2021

Dealership Rating
Employee Rating

I always have a great experience with the service department at Oak Lawn Toyota! Joe is very professional and knowledgeable. The whole depart is great! More

by PEARLCOLEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2021

Oak Lawn Toyota responded

Thank you so much for your kind words for our service department, and for taking the time to leave us this wonderful feedback! We look forward to your next visit! Juan Vazquez, Service Manager

August 24, 2021

Dealership Rating
Employee Rating

I had an appointment but had to wait approximately 15-20 minutes before the service rep could work with me. Very accommodating thereafter and made certain I had a ride home and then back to pick up my car. More

by mkmixan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez

Aug 24, 2021

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your patience and look forward to seeing you next time! Juan Vazquez, Service Manager

August 19, 2021

Dealership Rating
Employee Rating

I initially called and was transferred to Joe in the Service Department. He was informative, and helpful. I spoke next to someone in the parts department next. I made an appointment the next day to have More

by e-gray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: I don’t know the name of the person who I spoke with in the parts department.

Aug 19, 2021

Oak Lawn Toyota responded

It's great to hear that Joe was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

August 18, 2021

Dealership Rating

I arrived at my appointed time and was greeted promptly. My appointment was a follow up to brake shim replacement on June 23,2021 as brake noise has continued. The tech found no issues but I was assured tha More

by coppenlander
Recommend Dealer
Yes
Aug 18, 2021

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

August 18, 2021

Dealership Rating
Employee Rating

Nice to deal with.fast and neat..keeps scheduled appointments on time..has a very family atmosphere and are responsive to all needs...always very polite More

by GRIFDOGCARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Frank Nash, Daniel Schnur

Aug 18, 2021

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. We truly appreciate you taking the time to share this fabulous feedback with us. Thank you for the five-star. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

August 16, 2021

Dealership Rating
Employee Rating

I have always received excellent serve and that’s why even after our move to Indiana I still drive down to OakLawn Toyota for service! More

by DOR1659
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sal Gaeta , Frank Nash

Aug 16, 2021

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

August 14, 2021

Dealership Rating
Employee Rating

Awesome...., customer serivce...courteous....team...efficient...good spirit....fair..knowledgeable....outgoing...team oriented.. no hassle....patient...nice character...sh More

by Martinmi2000M911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2021

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us, Martin! We work hard to make sure our guests have an exceptional experience. We will share your kind comments with our team, and we look forward to working with you again! Juan Vazquez, Service Manager

August 14, 2021

Dealership Rating
Employee Rating

Able to provide excellent and timely service obit I can not really say much about the price because I had to fix my break somewhere else at a much cheaper price less than half of the quote More

by davidsogbaile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez , Frank Nash

Aug 15, 2021

Oak Lawn Toyota responded

Thanks for your review, David! It's great to hear we could serve you in a timely manner, and we'll take your pricing comments into consideration for the future. We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

August 14, 2021

Dealership Rating
Employee Rating

Joe was great. He took care of both of my vehicles and the service was fast. I would bring my cars here for service again. More

by harper118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2021

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, Harper! Your feedback and rating truly mean a lot to us. We're glad that Joe was able to help, and we look forward to caring for your vehicles in the future! Juan Vazquez, Service Manager

August 14, 2021

Dealership Rating
Employee Rating

I have always had nothing but the best relationship with the Oak Lawn Toyota dealership. The representatives always treat the clients with courtesy. Thank you More

by norrier
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 15, 2021

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota! We appreciate your kind words for our team, and we're truly grateful for your business! Juan Vazquez, Service Manager

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