Joseph Garner

I purchased a used 2024 BMW X3 from Countryside Mitsubishi on November 7, 2025. What followed was the most deceptive and unprofessional automotive experience I have ever encountered. The Sale: Mitsubishi on November 7, 2025. What followed was the most deceptive and unprofessional automotive experience I have ever encountered. The Sale: Immediately after driving home, I discovered the dealership failed to disclose critical defects: a previously replaced aftermarket windshield and missing floor mats. More importantly, this windshield had voided the factory BMW warranty, a material fact never shared with me, robbing me of the chance to reject the car. The False Promises: The manager, Rob, promised to "make things right" using BMW-certified technicians. He assured me the repair facility was staffed by "BMW Certified Master Technicians." This was a complete misrepresentation. The Dangerous "Repair": Instead of a proper fix, the dealership sent my car to an uncertified third-party shop. They performed a cheap "work-around" on the critical rain-sensing wiper system linked to the faulty windshield. This patch job did not solve the problem and has, in fact, created a new, dangerous safety defect causing the wipers and washer fluid to fail intermittently. The Outcome: The dealer has stopped responding to my concerns about this safety hazard. I have been forced to file formal complaints with the Illinois Secretary of State, the Attorney General, and Mitsubishi Motors North America. Do not trust this dealership with your safety or your money. They engage in deceptive sales practices, misrepresent their repair capabilities, and will leave you with a less safe vehicle than you purchased. I hope my experience serves as a serious warning to others. More

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Joe helped me buy my prius. It was an easy transaction. I felt safe and that Joe was honest. It was an easy transaction. I felt safe and that Joe was honest. More

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Joe has done it again! I was in a bind and needed a new car and he responded quickly and ensured I got a nice car that suited my needs. As always, I’m very satisfied with m I was in a bind and needed a new car and he responded quickly and ensured I got a nice car that suited my needs. As always, I’m very satisfied with my experience. More

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My experience was good we appreciate the patience and the assistance that they gave us and getting a new car appreciate. We also appreciate all of the staff that was very nice and kind. the assistance that they gave us and getting a new car appreciate. We also appreciate all of the staff that was very nice and kind. More

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Joe was very easy to deal with and kind. More importantly, he took extra steps to make sure I was prepared and ready to purchase my vehicle. Drove it to get inspected, kept in touch with me More importantly, he took extra steps to make sure I was prepared and ready to purchase my vehicle. Drove it to get inspected, kept in touch with me the whole time, sent videos, and was in constant communication. I also appreciated Robert for his help in making the deal happen, Matt for keeping everything organized, and Steve for being very upfront with me during the entire process. More

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Love countryside Mitsubishi, service was great and professional.. I was in and out very quickly and everything was fine correct, the guys and front desk are very and highly knowledgeable. Thank you co professional.. I was in and out very quickly and everything was fine correct, the guys and front desk are very and highly knowledgeable. Thank you countryside More

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Joe, and the big guy in the fishbowl I believe his name was Zaya we’re amazing. They Gave me the transparency pricing I begged for. After 3 different dealerships giving me unrealistic offers they were able was Zaya we’re amazing. They Gave me the transparency pricing I begged for. After 3 different dealerships giving me unrealistic offers they were able to give me the best trade and amazing deal, a lot of people like to purchase vehicles with a demeanor of a negotiation. I will openly and gladly say that after searching four dealerships, I was able to get the BMW six to $8000 cheaper than anywhere else that I found.. More

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The attention was excellen, i got an impressive rate for my loan, even I'm a first buyer with little time with credit, I recommend this dealer many! my loan, even I'm a first buyer with little time with credit, I recommend this dealer many! More

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Joe was amazing fast buying experience I got a great price for a good vehicle! price for a good vehicle! More

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Joe was super helpful and communicative throughout my buying process. I visited a total of 3 times (only due to my reasonings, could have completed a sale the first visit) and all times he was very pleas buying process. I visited a total of 3 times (only due to my reasonings, could have completed a sale the first visit) and all times he was very pleasant and welcoming to work with. He allowed me to test drive any and all cars I had interest in and helped provide all the info on the 2 cars I had narrowed it down to. Would absolutely recommend him to anyone in the market and would return to him myself. Steve was also very kind and super informative once I had chosen a car. He helped close the deal and was even able to lower my rate by 1%. (Not much, but he really did his best for me and it showed). He explained how he would recommend make my payments and made his personal suggestions to me with warranties and extras. He taught me a few things on the financial side that I will definitely apply in the real world. I really appreciated his honesty and input. Will definitely be back in the future! More

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