Joseph Logan

I was told there would be follow up from our salesman, and have not heard a word from them. I was tired so I didn't feel like negotiating all the warranties and add ons they slapped on our sticker price. and have not heard a word from them. I was tired so I didn't feel like negotiating all the warranties and add ons they slapped on our sticker price. There was little to no explanation, I saw all the add ons but figured it was Joseph's first sale and I wanted a little extra protection and felt it would be nice to give him a good first sale victory. Nonetheless I wasn't shown any of the add on prices and was just told of its broad coverage, it was like I just needed to accept what was said. My child was slowly getting fussy and we really needed a car so it now feels like leverage was used to get us to pay full price on everything because it was closing time. I wanted to ask about a roof rack when he promised to call and follow up. Everyone's nice to you until the sale is made, then it's a ghost town. I hate feeling this way and will likely follow up myself if I hear nothing within the week. I'm a person who holds people to their words and I was promised follow up. But I guess follow-up is for people who are still thinking about buying a car. Update: I felt this way because people were aggressively in our ears about how bad our deal was and the lack of follow up exacerbated the noise. Joseph did reach out after the review was posted and was earnestly apologetic for his miscommunication. I appreciated his tone and feel great about my purchase again; I have full confidence that he will never forget a follow-up again. I have reviewed everything a bit more extensively and feel confident that this is a dealer I would recommend. I look forward to continually using Supreme Toyota's services before we leave the great state of Louisiana. More

by alvarodelacruz1991 Verified Customer Verified Customer

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