Accommodating and easy going. No pressure to purchase. Sales people asked if we would like a drink. Manager helped assist with moving cars around so I could test drive the one I wanted.
"Enjoyable, Very happy with my car buying experience! "
I often have poor experiences when going to make a purchase somewhere. That was not the case when I came to Ferman Acura! I had inquired about a vehicle online and emailed back and forth with Rachel Peraza and she was very pleasant and was quick to respond back to my email. The next day we called to speak with her but she was off that day and so we spoke with Gray Burtchaell. He finished the deal on the phone and we drove up from Nokomis. When we got to the dealership they already had the car pulled up and washed. Joseph Lyman worked with us doing the paperwork and showing us how to setup and operate all the technologies the vehicle offers. Our finance advisor was really nice as well his name was Scott. All of the people we had contact with at the dealership were very friendly and professional. Car buying can be a long stressful process but our whole experience was excellent! We were very pleased!
- Dani l Chancey
I always thought buying a car was going to be scary but they were so friendly it was fun! He got me approved and told me that I could take home the car I wanted!!!! So awesome Thank you so much!
"Excellent service "
There was a friendly and great customer service. Staff was very professional and curteous. Joseph took the time to listen to my concerns as a consumer from both my budget and life style prospective.
From the moment i met with Joey it was positive vibes. Very good with explaining the cars and any questions i had really. Great person all around. Well recommended.
Looking to trade in my car in a couple of months and salesman Joe Lyman I hope will still be there. Very easy guy to haggle with.
"Great Experience at Ferman Acura!"
Very appreciate of this group at Ferman Acura. They were able to thoroughly help me through the process of leasing my first car. All questions were answered promptly and they ensured that my experience was stress-free. They were courteous, professional and knowledgeable. Had a wonderful experience!
I'm kinda in the market for a new car so i stopped in to take a look around. Joe Lyman was very knowledgeable about the inventory they had and just made me feel welcome. He greeted me with a smile and made sure to answer all the questions that I had. I didn't feel pressured at all. All around great experience.
"great! amazing nice people and accommodating! "
these people, from the car salesman joey, to the financial suprivisor, scott douglas, to the manager, andres, helped me out so much. they went far and beyond to help me out finding and financing a car to help my budget they have done more then what they should have done. i would highly recommend them to anyone. they know and do thier job very well. very pleased! very friendly and nice happy people that work there.
"Rachel is the best!"
I’ve been buying/leasing cars for a long time... But I must say, the customer service I received from Rachel was the best! I highly recommend her and will only get my Acura’s from her going forward!