Joseph Sandoval
Joseph Sandoval at Toyota of Cedar Park

Joseph Sandoval

Service Advisor

Toyota of Cedar Park

5600 183A
Cedar Park, TX 78641

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4.2
5 Reviews
4.2

5 Reviews

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5 Reviews of Joseph Sandoval

July 27, 2026

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Employee Rating

I dropped off my car for a "appointment" and was told the service could take a day and that I need to leave the car over night. Then I was called after I got home and told the service team won't even start o More

by V N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luke Breed, Conner Wright

Jul 27, 2026

Toyota of Cedar Park responded

We're sorry that you didn't have a 5-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jul 28, 2026

Toyota of Cedar Park responded

Our sincerest apologies for your experience at Toyota of Cedar Park. This is not the way we want our customers to be treated. Please allow the Service Manager, Jim Smajdek, the opportunity to learn more about your experience and correct in any way possible. He is available for a call anytime today. You can reach him at 512-379-7574. Thank you in advance.

Jul 28, 2026

V N responded

I'm not sure there is much to be done about that appointment. I did take it back for another appointment and booked it for 7 am on Monday, in the hopes of getting in the queue early, even though that's an inconvenient time. I was able to talk to Conner and discuss the issue. He was able to follow up and get the service done by end of day. It's good to deal with agents that know the value of customer service, and not just auto service. I just wanted to make the point that appointments should mean something and the customer's time should be valued, instead of just managing a queue.

June 30, 2026

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Employee Rating

overall most of the staff is pretty friendly and has good communication. The premises are comfortable and spacious More

by salvador negrete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Toyota of Cedar Park responded

Salvador, thank you for choosing Toyota of Cedar Park. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 14, 2026

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Employee Rating

The dealership was very organized and everyone was very helpful. My consultant (Joseph, Sandoval )was very thorough and pleasant. The dealership was clean and a very pleasant environment. I will always go More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2026

Toyota of Cedar Park responded

Thank you for letting us know about your visit. We’re delighted that Joseph provided thorough and pleasant assistance during your Toyota RAV4 service in our organized, clean environment. We appreciate your recommendation and look forward to helping you again.

March 13, 2026

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Employee Rating

I was help really quick and really felt welcome and very informative of what they are going to do to car!! Awesome service and experience More

by johnalonzo21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Toyota of Cedar Park responded

Thank you for the great feedback! We’re glad our team was able to assist you quickly and keep you informed about the work on your Toyota Camry. We appreciate your kind words and look forward to helping you again.

July 26, 2025

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Employee Rating

Great job and efficient and prompt service. These guys are doing great and wonderful things!!! More

by rodmcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2025

Toyota of Cedar Park responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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