Josh Canfield | Page 11

Smooth process and not high pressure. Could have lived WITHOUT all the little videos to up-sell products though. Could have lived WITHOUT all the little videos to up-sell products though. More

by PAULA1559 Verified Customer Verified Customer

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Josh and Juan provided excellent customer service. Josh went ober the features of the vehicle and there was no pressure. Josh went ober the features of the vehicle and there was no pressure. More

by blarens1 Verified Customer Verified Customer

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Josh was nice, straightforward, new employee. He was the guy who picked up the phone when I called. Ryan more of your typical car dealer salesperson and played the "management / owner says" gam He was the guy who picked up the phone when I called. Ryan more of your typical car dealer salesperson and played the "management / owner says" game. Alisha was nice, easy to work with, but forgot the warranty info in the packet. Be aware that the cell number they give you will have your sales reps name assigned for communication, but that same number is used and seen by all parties at the dealership, so don't for one second think you are communicating with just your sales rep. when you are texting or sending pics of a trade in, etc. Two issues 1st - I purchased a $60,000 used vehicle and only got 1/2 tank of gas. Really? According to Ryan the OWNER has decided to only gives a full tank on NEW vehicles, no matter what you spend on the used vehicle. OK, that is just poor judgement to say the least. Every vehicle should get a full tank, its just good customer service. Do you really want to leave someone, anyone, with the feeling you "cheeped out" after they just spent a bunch of money on one of your vehicles? 1/2 tank not a big deal financially, just dumb. 2nd - Online Autotrader ad says the truck has a cold package, which includes an engine block heater (its a deiseal) and a grill apron for the winter. When I called the dealership after the vehicle was delivered there was no apron (I paid for it to be delivered since I was 485 miles away, drivers were nice). Ryan informed me that it didn't come with the truck. I asked why they advertised it as part of the package and he said "well, there was no picture of it on the advertisement so it was not included." I responded that there was no picture of the engine block heater either, but that was still included as part of the "cold package" so where is the apron? Then Ryan decided to stop responding. Again, not a huge deal money wise, the apron is something like a $120 or so, but the dealership was not honest and did everything they could since the sale was already complete, to not spend another dime. Maybe if I lived closer they would have been more honest? I really don't like dishonest people and I will go out of my way to make sure everyone knows who they are when they play that game. Everyone makes mistakes, just own up to it and fix it, don't lie about it or blame the boss that no one can talk to. So be aware that just because this dealership advertises something is included on a vehicle, don't assume it is unless you confirm it yourself prior to purchase, and don't expect a full tank of gas no matter how much you spend unless you get a new vehicle, More

by hartmansjoint Verified Customer Verified Customer

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Josh was very helpful and found me a car that I fell in love with. Alisha was very helpful in the financing process as well. Great service!! love with. Alisha was very helpful in the financing process as well. Great service!! More

by Ben Georgeson Verified Customer Verified Customer

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Josh was so helpful and it was such an easy process! Happy to be a customer here! Happy to be a customer here! More

by tobiasonmckena Verified Customer Verified Customer

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Excellent customer service, along with a knowledgeable service department and I have never been disappointed with my purchase. service department and I have never been disappointed with my purchase. More

by JSORCHILLA Verified Customer Verified Customer

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I have been purchasing from the dealership for many years and I have always had a great experience. I also have recommended them to several people who are in the market. and I have always had a great experience. I also have recommended them to several people who are in the market. More

by nlillyblad Verified Customer Verified Customer

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This was a great dealership to worth with when buying a brand new car! Great experience ! brand new car! Great experience ! More

by ehmoss23 Verified Customer Verified Customer

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Salesperson was friendly and informative about the vehicle but presentation was impersonal compared to recent purchase at other dealership in the community. The salesperson was also patient, professio vehicle but presentation was impersonal compared to recent purchase at other dealership in the community. The salesperson was also patient, professional and answered questions promptly, but the presentation felt scripted with too much emphasis on the post-purchase survey. Overall, I wanted this experience to be a five-star one, but it simply wasn't. More

by Runman Verified Customer Verified Customer

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It was a very stress free car buying experience. We will recommend Logan and Chippewa Valley Mazda to anyone we know that is shopping for a vehicle. We will recommend Logan and Chippewa Valley Mazda to anyone we know that is shopping for a vehicle. More

by dellaschmalz Verified Customer Verified Customer

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