Josh Crawford | Page 14

Dem boys down at Capital Hyundai service department always get me did right! And they got dat fancy coffee and cable. always get me did right! And they got dat fancy coffee and cable. More

by SHANECOLYER82 Verified Customer Verified Customer

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Took care of vehicle as they said they would. Had part next day and did repair as soon as I arrived. Very courteous Had part next day and did repair as soon as I arrived. Very courteous More

by salserchia Verified Customer Verified Customer

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This was my second bad experience here and both times I was misled. I scheduled an appointment and told them ahead of time I’d be using their $49.95 oil change coupon, which they emailed me. When I arri was misled. I scheduled an appointment and told them ahead of time I’d be using their $49.95 oil change coupon, which they emailed me. When I arrived, I was told right away that I’d have to pay more. The advisor, Shane, told me they only get shipped full synthetic oil and “we don’t carry anything else.” Now I understand that the fine print says “full synthetic and diesel higher,” but if they only carry full synthetic, then that should’ve been clearly disclosed upfront when I scheduled the appointment with the coupon. Instead, it felt like a bait and switch and Shane's tone was dismissive and cold. When I said I was leaving, he stated “ Go, ahead and leave”. This isn’t my first bad experience. In December 2024, I came in for a free oil change from my car purchase and was told I’d have to pay nearly $80. I had to call Hyundai corporate to prove I was still under the three year limit. That same day, I was told I’d fail my NC inspection unless I replaced both front and rear wipers, costing $60 and $40. I later learned that under NC law (N.C. Gen. Stat. § 20‑127), only functional front wipers are required to pass. The advisor “let the back slide” when I declined, proof it was just upselling, not a legal requirement. To be fair, the service manager was kind and did make it right on July 31 2025. But there’s a clear pattern here: misleading charges, poor communication, and dismissive service from the advisors. More

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Quick and efficient. Front desk at service department and labor were polite, respectful, and discreet. 10/10 would service again Front desk at service department and labor were polite, respectful, and discreet. 10/10 would service again More

by EVANEUGARIO680 Verified Customer Verified Customer

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Very professional, courteous and customer service oriented. Has the customers need in mind. Give the customers any available discounts. oriented. Has the customers need in mind. Give the customers any available discounts. More

by rbr0 Verified Customer Verified Customer

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The nearest dealer to me. Was a good experience. Waiting area OK. Only problem, vehicle seat was forward, had to do adjusting to get in. Was a good experience. Waiting area OK. Only problem, vehicle seat was forward, had to do adjusting to get in. More

by RULE303SMLE Verified Customer Verified Customer

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Effective and it's the same an efficient staff were kind and respectful. I enjoyed my experience and respectful. I enjoyed my experience More

by Aulinab Verified Customer Verified Customer

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Always give me the best service every time I come in I never have to wait never have to wait More

by JOHNSON528574 Verified Customer Verified Customer

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Super fast service! Went really well and staff was nice. 4 star only because the wrong oil was put into my Elantra N. 0-30w is what it takes. I think it was confused for Went really well and staff was nice. 4 star only because the wrong oil was put into my Elantra N. 0-30w is what it takes. I think it was confused for an N-line? Not sure. More

by Christopherbarreto Verified Customer Verified Customer

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Communication was excellent. I appreciated the updates and recommendations for service. Agreed upon additional services were completed in a timely manner and did not extend the t I appreciated the updates and recommendations for service. Agreed upon additional services were completed in a timely manner and did not extend the time my car was being serviced. Customer service was efficient and kind, it was the easiest service I’ve experienced. More

by JP Verified Customer Verified Customer

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