Josh Durdaller | Page 2

The service department is poorly managed. Dropped my car off at 645am on a Friday, got a phone call at 12:30 to approve basic work…nothing had been done at this point. I called to follow up a Dropped my car off at 645am on a Friday, got a phone call at 12:30 to approve basic work…nothing had been done at this point. I called to follow up at 2:30 pm…was told technician was on an extended lunch…I called again at 4:45pm told car would be ready until next day. received a call Saturday morning at 845am that the car was done but I would not be allowed to pick it up due to some processing with assurant (program purchased w/ the brand new car at this dealership) and that it would most likely be Tuesday. I got it taken care of and picked up my car…there are so many other incompetent details of this visit to list. long story short, don’t go to this dealership for service. don’t buy a car from this dealership, because you will be tied into returning to this dealership for maintenance. More

by jon.wisecarver Verified Customer Verified Customer

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Great experience from start to finish! The sales team was friendly, honest. Highly recommend this dealership! The sales team was friendly, honest. Highly recommend this dealership! More

by sulaiman zafar Verified Customer Verified Customer

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I have been buying Hyundais for 20 plus years and have always had my car serviced at Fairfax Hyundai. I can always get a quick appt when needed. Josh the service advisor is top notch. He keeps me informed always had my car serviced at Fairfax Hyundai. I can always get a quick appt when needed. Josh the service advisor is top notch. He keeps me informed, is very knowledgeable and explains things so I understand. I recently bought a car from another dealer (only because they had the color) and quickly found out they did not compare to Fairfax Hyundai. Will be taking my car there from now on. More

by tdlccq Verified Customer Verified Customer

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I’ve been going to this dealership for a long time and really appreciate their consistently great work and customer service. Josh Durdaller is exceptional in every way. He’s thorough, friendly, and is alw really appreciate their consistently great work and customer service. Josh Durdaller is exceptional in every way. He’s thorough, friendly, and is always able to answer any questions. I also appreciate Alix Webb stepping in during my last appointment to help me out when Josh was unavailable at one point. She’s always someone who’s consistently excellent to work with. Although they’re going through a major renovation, they’ve figured out a way to make dealing with them quite easy. More

by colland12 Verified Customer Verified Customer

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Quick and responsive service. Josh the Service manager was excellent Quick turn around little wait Josh the Service manager was excellent Quick turn around little wait More

by jadavidovich Verified Customer Verified Customer

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The worst communication ever. If my car wasn’t under warranty still, there is a zero percent chance I would bring my car here still. I have never received a call to update regardi If my car wasn’t under warranty still, there is a zero percent chance I would bring my car here still. I have never received a call to update regarding the status of work, only getting answers when I’ve called multiple times. This past week, after I called twice, our car was ready.. great! Then my husband goes to pick it up, they can’t find it, then they are telling us it’s still not done. We picked up the car, but what a headache and what absolutely poor customer service. More

by Alice L Verified Customer Verified Customer

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Good service work and appointment scheduling. Typical service upsell just about every time, but I get that at every dealer shop. Typical service upsell just about every time, but I get that at every dealer shop. More

by TSOLO Verified Customer Verified Customer

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Can’t trust service tech to ensure work and lost a part from my vehicle. from my vehicle. More

by ronlthompson01 Verified Customer Verified Customer

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Outstanding communication in terms of response time and transparency allowing the customer to have confidence and trust in their work. transparency allowing the customer to have confidence and trust in their work. More

by DELL0540 Verified Customer Verified Customer

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I’ve been coming here for at least 15 years and Josh D has been consistent in his work relationship with me! He’s attentive and informative and is always a pleasure working with him. has been consistent in his work relationship with me! He’s attentive and informative and is always a pleasure working with him. More

by az078 Verified Customer Verified Customer

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