Josh Durdaller | Page 9

I took my car in for a recall as I had promised myself previously not to return to this dealer. While checking in I had an opportunity to speak with the service manager to ask him why it took so long to g previously not to return to this dealer. While checking in I had an opportunity to speak with the service manager to ask him why it took so long to get appointments. In Sept I tried to make an online appt for an oil change and tire rotation and the closest appt was seven weeks out. I then called their service line, and the lady told me she could schedule the work in six weeks. The service manager advised that previously they had issues, and they had cut the time down to three weeks and they were working to close the gap. even more. He told me if there was an issue to call the advisor direct, gave me his card with phone number & email address, and he would take care of me. Since the recall work was going to take at least three hours of work and I had recently had knee surgery they offered to drive me home. I waited an hour for an available shuttle and got home 45 minutes later. After the car had been at the shop for 4 1/2 hours, I called the advisor's direct line and left a message asking if my car was ready. In the next three hours I called five times, no response. I also sent an email, no response! The shuttle driver asked me if I needed a ride back to the dealer and I told him yes. He gave me a card with a phone number to call and reminded me the service dept closed at 7pm. At three PM I called the number for the shuttle to return me to the dealer, no one answered. I continued to call over the next couple of hours and finally one of the advisors answered close to five. I asked if he was the shuttle driver and told me no and by the way the shuttle stops running at 4pm. I had to find a neighbor to drive me to the dealer. There is no way they treat you as a valued customer. I said in my last posting and will repeat it again that I will never purchase a car from this dealer again. It's really difficult to understand that since SB took over the business how incompetent this dealership has become. More

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Worst service and they don't get basics of customer service. I am writing to express my severe dissatisfaction with the ongoing issues I have experienced with my Hyundai Ioniq 2021, which I am curr service. I am writing to express my severe dissatisfaction with the ongoing issues I have experienced with my Hyundai Ioniq 2021, which I am currently leasing from Safford Brown Hyundai in Fairfax, VA. Despite having visited the service center multiple times, the ‘refill coolant’ message continues to appear on my dashboard, rendering the vehicle unsafe to operate. It has now been 21 days since I have been unable to use my car, and I have yet to receive a satisfactory resolution from your end, despite multiple calls and emails. I have consulted with my attorney, and given the severity and duration of this issue. More

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I took my vehicle in for $550+ service and returned to find the audio system was broken. The service representative initially told me that the dealership would pay for any cost that Hyundai corporate was find the audio system was broken. The service representative initially told me that the dealership would pay for any cost that Hyundai corporate was unwilling to pay for the replacement but at the end of the day they would not fix their error without me paying all cost that corporate would not cover under my warranty. I've been coming to this dealership for years (before it merged with Safford Group) and always received great service. I will now be going to a different dealership for my service and purchase transactions because they were unwilling to fix damage that their technician caused to my audio system. More

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I own a 2013 Hyundai Sonata which I purchased new from Fairfax Hyundai. With the purchase of the new car came “Complimentary Oil Changes and State Inspections for Life” which is what drew me to Fairfax Hy Fairfax Hyundai. With the purchase of the new car came “Complimentary Oil Changes and State Inspections for Life” which is what drew me to Fairfax Hyundai’s Service Center. Also, it was convenient to my work and I was provided a shuttle ride if needed to take me to my office. However, I have since learned the ulterior motives of the dealer in providing these complimentary services. Unfortunately, as a female, I was a little too trusting and as a result was exploited repeatedly. Fairfax Hyundai can not be trusted; they have proven undoubtedly that they do not have integrity and in fact are they type of service center that has unethical practices and what most people think of when they picture an auto repair service shop that preys on people, specifically females. In the past 2.5 five years, I have caught the service technician and mechanic not, once, but on two occasions outright lie and try to convince me that my car needed service that in fact they had just performed at the recent prior visits. Here are the details: October 2018 (54,429 miles) They recommend replacement of front brakes, rotors and brake fluid exchange ($130.00 just for fluid). I agreed and had the service performed. I had to have the brakes and rotors replaced again (privately) less than 20,000 miles later because Fairfax Hyundai had the pads rubbing the rotors (didn’t grind them down to fit properly) the friction was so intense that it lowered my gas mileage by 6 mpg. When a family member replaced the pads and rotors for me, the gas mileage increased by 6mpg. So they are not only unethical but they employ mechanics who are inept at their jobs. Just 16,000 miles and 1.5 years later (the maintenance schedule doesn’t ever call for a brake fluid exchange, only topping off the reservoir) while in the shop for a complimentary oil change, the service tech, Josh Durdaller, said that during the “routine courtesy inspection”, the mechanic checked the brake fluid and said it was really dirty and needed changed. They also recommended new spark plugs and a transmission flush. I reminded Josh that they just changed the brake fluid changed 16,000 miles ago. Josh was apologetic and said he is unsure why the mechanics would say that it was dirty. In an attempt to cover the error, they said maybe there is an issue with the fluid and offered to exchange it for free (which they probably didn’t even do while they had the car back in the service area). February 2020 -(70,896 miles- during same appointment as above) -Transmission fluid exchange performed based on their recommendation even though the manual says 60,000 or more ONLY if continually driving in extreme conditions. However, I deferred to their judgement as the service advisor reported that the mechanic said it was in need of changing based on how it looked. Cost for the spark plugs and transmission fluid exchange $537.94 August 21, 2021 ( Just 8,000 miles later) Took it in for an issue covered by Hyundai due to a defect (steering) and once again they conducted a “routine courtesy inspection.” Josh reported that during the courtesy inspection the mechanic tested the transmission fluid and it was “really dirty and should be changed or flushed” To check the transmission fluid, the car would have to be put on a rack, a protective piece popped off, a bolt rand a plug removed (not as easy as just pulling a dipstick to check). However, during this “courtesy inspection” they didn’t bother to pop the hood to check fluids or they would have reported that the coolant reservoir was needing refilled. I declined the transmission fluid exchange service and later that evening went through my records to see when they had exchanged the transmission fluid and found that they had just exchanged it 8,000 miles earlier. They didn’t have have the decency to check my service record before offering me a service they had just performed 8,000 miles earlier and isn’t recommended for at least 60,000 miles. Called and left messages for the service technician (no return call), service manager (no return call), and finally the director of Fairfax Hyundai Service. Brian Gor Who apologized for the oversight and agreed that should not have happened but was unwilling to refund any money spent in the service department as a result of their recommendations over the years. He acknowledged that it is understood why they have lost my trust. BUT he also made these statements which acknowledge that he is aware of this unethical and dishonest behavior- 1. Hyundai treats women fairly, this happens to our male customers just as often as it does to female customers. 2. The mechanics work off commission (the more items they can charge for, the more they make) and the service advisor is supposed to check the record when a mechanic makes a recommendation so that there are checks and balances. After leaving a voicemail message for the Fairfax Hyundai owner on 8/24/21, Sam Mansouri, Mr. Gor called and offered a free 82,500 service to “extend an olive branch.” I declined. To top it off, I received a factory touch up paint pen from Hyundai to touch up small nicks on the hood, bumpers, and roof only for the paint not to match and now I have big grey blotches on the white paint of the car. Hyundai (local dealership or the corporate Hyundai) won’t stand behind this either! My paint is ruined because they didn’t match the touch up paint to the original color (WJ versus WJR). Luckily I kept all receipts, service records, and recommendations that were provided to me at each appointment. It is clear on the receipts the date and mileage that service was performed, and the duplicate recommendations based on the “visual inspection of the dirty fluids.” When looking through the receipts and recommendations from the past 8 years, it became clear to me that I was taken advantage of on many occasions. Multiple times during complimentary service, once they had my car in the bay, the advisor would call and say there was a nail in my tire and they could repair it (25.00-35.00 dollars). And most recently, I brought the car in for the complimentary state service inspection and was called by the advisor, once the car was in the bay, and informed that my tag light needed replaced and it would be approximately $30.00 (you can buy a pack of two for less than $5.00). I said I would just do it myself but was told that a rejection sticker would be placed on the car and I’d have to bring it back to be inspected again (they know time is valuable and most people won’t won’t to being it back). These are just two minor examples of how they slowly get their money back by having you bring your car in for complimentary inspections and oil chances. A scam to say the least. More

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DON'T GO TO FAIRFAX HYUNDAI!!! We bought a Hyundai Sonata in 2015 from this dealership. We had the car serviced at this location, Fairfax VA, on a regular basis. After the 40,000 mile service the car had i in 2015 from this dealership. We had the car serviced at this location, Fairfax VA, on a regular basis. After the 40,000 mile service the car had issues with the turbo and it was found to have a broken piece of spark plug from servicing in the engine – engine was replaced, after 60,000 the car again had engine issues with the turbo and Hyundai replaced another engine. One of the service people told us to sell the car in the next 45,000 miles or it will happen again. Guess what it happened again – another blown engine. We had the car towed to Fairfax service and they choice not to stand behind their POOR service. We tried Hyundai customer service and the attempted to alert the franchise owner but they wanted to stay out of it!!! Franchise owner you should take a good look at your service department, blowing through engines at the expense and I mean expense of the owner of the car. HYDUNDAI DOES NOT STAND BEHIND THEIR PRODUCT OR SERVICE. Shameful. This group should take some lessons from Subaru and Honda. WHATEVER YOU DO DON’T BUY A HYDUNDAI or at lease from this location!!! The only person at this location that had a heart was Josh Durdaller - More

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Great Buying Experience! Our 2018 Tuscon is the 7th car our family has purchased from Fairfax Hyundai. On every occasion, Joseph M. was our sales rep. He's treated us fairly a Our 2018 Tuscon is the 7th car our family has purchased from Fairfax Hyundai. On every occasion, Joseph M. was our sales rep. He's treated us fairly and is always super helpful! He works to get us the best price and find the car that fits our needs. He is extremely knowledgeable about Hyundai models which is why we always find the car perfect for our family! The service department is great! Josh is super helpful in providing the right guidance in maintaining our cars. I highly recommend Fairfax Hyundai and the Hyundai family of cars! More

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Elantra Great car, great dealership. Efficient and friendly. Service Department was fast and did an excellent job. The best car buying experience I have ev Great car, great dealership. Efficient and friendly. Service Department was fast and did an excellent job. The best car buying experience I have ever had. No pressure, helpful, and negotiable. Don Barker as a sales rep is an a easy going person to deal with, down to earth. More

by nashvonwolfgang Verified Customer Verified Customer

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Another great experience. Having purchased my fifth Hyundai at Fairfax Hyundai over the past 15 years, I continue to marvel at the consistency of the excellent service. I've ne Having purchased my fifth Hyundai at Fairfax Hyundai over the past 15 years, I continue to marvel at the consistency of the excellent service. I've never experienced a more comfortable & professional car-buying experience than I have at this dealership, and I've dealt with Plymouth, Volkswagen, Lexus, Cadillac & Oldsmobile in the past in my lifetime. I guess when you combine highly-rated automobile design at a reasonable price with the best sales & service team in the area, you get customers coming back for 15+ years. I know I'll be back again! More

by bobhorvath Verified Customer Verified Customer

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I bought a total of 11 cars from that dealership. That says all. Always a pleasant experience, particularly CJ who is always cordial and accommodating to our requests. all. Always a pleasant experience, particularly CJ who is always cordial and accommodating to our requests. More

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Up sell and over charge service model I dropped my vehicle off having already diagnosed the problem. A simple hose replacement. I was called by a rep who proceeded to try and up sell me on I dropped my vehicle off having already diagnosed the problem. A simple hose replacement. I was called by a rep who proceeded to try and up sell me on 4 additional services. I was originally told 99.00 for the replacement for the hose replacement. After it was completed the total amount was 390.00. Please do not use this dealership. Their customer service and transparency is horrendous. More

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