Josh Emery

Scheduled recall appointment for 2 recalls 1 week prior for 8/25, parts not ordered until day after scheduled appointment. Parts in next day , said it would be done Thursday. 8/28 Called Friday for updat for 8/25, parts not ordered until day after scheduled appointment. Parts in next day , said it would be done Thursday. 8/28 Called Friday for update in AM & PM with no update. not installed until Saturday 9/30... Took 6 days to do 2 recall jobs that are only a couple hours each at most. Had to arrange transport on Saturday. No apologies offered, no explanation offered. More

by JRUSSO10 Verified Customer Verified Customer

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i was happy with the service i got. i will remain a customer of sunrise ford. i will remain a customer of sunrise ford. More

by CEBRAZZIL Verified Customer Verified Customer

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I pulled in, not knowing what to expect, and was really pleased with all of the extra attention that I received. On my truck, I have a rack with some surfboards, and they were very helpful in making sure t pleased with all of the extra attention that I received. On my truck, I have a rack with some surfboards, and they were very helpful in making sure that I could get in to the service tunnel. Immediately I was greeted by two friendly faces. One gentleman, after explaining my situation, quickly diagnosed my situation and another gentleman took my truck right in to be fixed. I was told that they would be done in about 45 minutes, and they were exactly right! What a pleasant experience! Everything happened exactly the way it was supposed to happen! No surprises, and no extra charges. These days, it is hard to find a service center where you don’t feel like they’re always trying to add on to your bill. These guys were awesome! I know that if I need warranty work done in the future, that I can have a piece of mind to know that it will be done honestly and expediently. Thank y’all for being so good. More

by FREDRYK23 Verified Customer Verified Customer

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Great service and fast always a pleasure having sunrise servicing or repairing your vehicle very knowledgeable Mike the mechanic is excellent servicing or repairing your vehicle very knowledgeable Mike the mechanic is excellent More

by philipnuccio Verified Customer Verified Customer

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"I haven't received the invoices for the recent maintenance, which were promised to be sent via email. Could you please provide them to me? I keep detailed records of all documents related to my ve maintenance, which were promised to be sent via email. Could you please provide them to me? I keep detailed records of all documents related to my vehicle. Additionally, I think it would be helpful if the service department could be more responsive to phone calls." More

by LGDIAZ1 Verified Customer Verified Customer

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Fast, reliable did an amazing work, price reasonable great customer service , I will definitely recommend it great customer service , I will definitely recommend it More

by sgame48 Verified Customer Verified Customer

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Friendly, quick and efficient. Looking forward to my next service appointment at Sunrise Ford. Would recommend to a friend. Looking forward to my next service appointment at Sunrise Ford. Would recommend to a friend. More

by AaronSimmons1977 Verified Customer Verified Customer

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The service department is terrible. They have no clue what’s going on and their ability to communicate with clients is just as bad. They have no clue what’s going on and their ability to communicate with clients is just as bad. More

by joe Verified Customer Verified Customer

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I had a good experience with the service at this dealer. The staff was friendly and professional, but it’s important to carefully review all the details before finalizing the service. Overall, good dealer. The staff was friendly and professional, but it’s important to carefully review all the details before finalizing the service. Overall, good attention, but with room for improvement in the details. More

by lilaandres13 Verified Customer Verified Customer

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Easy and very effective service. Great communication as well. We were greeted fast, they let us know what was going on and pick up the same day Great communication as well. We were greeted fast, they let us know what was going on and pick up the same day More

by sabeger Verified Customer Verified Customer

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