Josh Fairbanks | Page 3
Service Advisor
Lake Wales Chrysler Dodge Jeep Ram
21529 U.S. 27
Lake Wales, FL 33859
39 Reviews
Write a Review39 Reviews of Josh Fairbanks
May 13, 2023
Although our buying experience in Nov was 5 star, our first experience for routine oil change, etc was far from good. Although we had an appointment, it was a 2 1/2 hour wait for service to be completed. first experience for routine oil change, etc was far from good. Although we had an appointment, it was a 2 1/2 hour wait for service to be completed. Will give them one more chance, but if same result, will switch to Patten tire where we take our classic truck. More
November 16, 2022
Had a jeep there four different times for repair ,no mechanics there just part changers .would not recommend them to any one.still not fixed . mechanics there just part changers .would not recommend them to any one.still not fixed . More
Other Employees Tagged: Aaron Sawaya, Jo Armstrong, Janeen Murphy, Tony Reeves, Mario Rodriguez , Eric Carothers
August 25, 2022
Trying local dealership for basic service again. I recently purchased a new jeep and had 1st service performed. Great experience and service. I had experienced poor service a few years back and want I recently purchased a new jeep and had 1st service performed. Great experience and service. I had experienced poor service a few years back and wanted to try local dealership again. This service was for my work vehicle. Online appointment set up was great . Service was performed but forgot a tire rotation. Staff corrected issue. 2 hour service time for booked appointment seems a little excessive and attention to detail for service write up could use a touch up. I was observing the service department as I am searching for a dealership to service my 9 work trucks. Key component is time and scheduling for trucks to be off the road. More
August 25, 2022
Amazing hospitality! I bring my truck there for service since I bought it. Will not bring it anywhere else. I bring my truck there for service since I bought it. Will not bring it anywhere else. More
Other Employees Tagged: Savannah Mahalak
August 12, 2022
Service writer was unfriendly and not very knowledgeable at checkout another service writer Josh helped me he was friendly and knowledgeable explained everything that was done to my vehicle thanks Josh at checkout another service writer Josh helped me he was friendly and knowledgeable explained everything that was done to my vehicle thanks Josh More
Other Employees Tagged: Savannah Mahalak
May 03, 2022
We had difficulty using the call in system, transfer service disconnected several times. Next option , online , required engine size and vin for appointment. We are enrolled in the jeep wave why all th service disconnected several times. Next option , online , required engine size and vin for appointment. We are enrolled in the jeep wave why all the extra steps for 1st service visit, very frustrating. Service dept, very good communication and service. Will evaluate further on 2nd service . More
Other Employees Tagged: Service manager