Josh Frick | Page 6

To start my family owns 2 hellcats 2 durangos & 1 TRX so my 2018 hellcat needed a new transmission (it is a modded car) the dealership agreed to install a new transmission in it at my cost $10,000 so we pai my 2018 hellcat needed a new transmission (it is a modded car) the dealership agreed to install a new transmission in it at my cost $10,000 so we paid for the transmission and spoke with the service advisor and agreed that the dealership would not go into the PCM just to avoid any problems with the tune. With that being said they flashed the PCM after they install the transmission without letting me know at all. So that led to the tune being deleted keep in mind we all agreed not to go into the PCM. So with that being said they had to send the PCM back to the place that tune the car to get it reinstalled. And they had the nerve to ask me to pay for it which I refused. They ended paying to get it reprogrammed which I thought was fair but then they charge me $248.99 to take the PCM out and have it shipped to be fixed. With it being their fault that they cleared the tune I don’t feel that they should’ve charge me to uninstall and then reinstall the PCM on their mistake. Keep in mind that we do on five dodge products so after an argument about the charge I went ahead and paid it. And then have the audacity to tell me not to bring none of my Dodge products back to their shops. My suggestion to everyone who Buys any dodge product or service to stay clear of this dealership. It’s funny how their slogan is that we’re not number one you are. Lol I sure as xxxx don’t feel like number one. I hope this post will inform everyone the kind of business they are doing at the Dodge dealership in Plainfield Indiana. More

by Bigdad6623 Verified Customer Verified Customer

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Lack of communication, no good estimate of when work would be completed.. this was the worst service I’ve ever received at this location. My truck was there for two months the. Had to take back the next would be completed.. this was the worst service I’ve ever received at this location. My truck was there for two months the. Had to take back the next day as the check engine light came back on.. that repair only took two hours. More

by crystalowens912 Verified Customer Verified Customer

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My entire experience was amazing start to finish. Eric was professional and informative & Joel was helpful on his day off! Brian and Josh in service were informative and prompt with my vehicle servic Eric was professional and informative & Joel was helpful on his day off! Brian and Josh in service were informative and prompt with my vehicle service. Would definitely recommend to a friend or family member! More

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