Josh Hyams
Josh Hyams at Russ Darrow Mazda of Madison

Josh Hyams

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

Contact Me
4.9
42 Reviews

Dealership Experience

2 yrs, 9 mos

4.9

42 Reviews

Write a Review

42 Reviews of Josh Hyams

July 18, 2025

Dealership Rating
Employee Rating

Very pleased for the service on my car at Mazda Russ Darrow. Their associates were very professional and they delivered quality service. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Russ Darrow Mazda of Madison responded

Will, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison. We look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

Dealership Rating
Employee Rating

It was easy, quick, and efficient. Josh was courteous and able to easily explain what was going on More

by PATRICIA.COYNE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

July 14, 2025

Dealership Rating
Employee Rating

Bla blablab blabla blabla bla bla bla bla bla bla blab. Lab bb hhh bla More

by VINCETP3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

July 10, 2025

Dealership Rating
Employee Rating

My service of excellent, Andrew was helpful and polite . I was mildly concerned that I had the oil changed with 800 miles left to service my car More

by KATHLEEN.RINALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Russ Darrow Mazda of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Zinniel nicholas.zinniel@russdarrow.com

June 19, 2025

Dealership Rating
Employee Rating

Had a 2 hour wait. While we purchased a Mini Cooper from Russ Darrow, they are not equipped to service a Mini. In the last two visits, we’ve had lengthy waits while s More

by SMBETTER
Recommend Dealer
No

Other Employees Tagged: Leah Hoefling

Jun 22, 2025

Russ Darrow Mazda of Madison responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nick Zinniel nicholas.zinniel@russdarrow.com

June 13, 2025

Dealership Rating
Employee Rating

Liked thectaped video inspection and commentsry. Billing went quick. Service rep provided good information when checking out. But car wash left white spots. More

by bachmsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kody Cathman

Jun 14, 2025

Russ Darrow Mazda of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We do apologize for the less-than-stellar car wash. Thank you again for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

June 06, 2025

Dealership Rating
Employee Rating

The wash at the end of our service was chef's kiss! All of the attention you have paid to detail is greatly appreciated. Thank you! More

by APoDHoRA101
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2025

Russ Darrow Mazda of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Madison. We look forward to having you as one of our valued customers for many more years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

June 02, 2025

Dealership Rating
Employee Rating

I’ve never been disappointed in not only the polite service I’ve been given, but the quality of service that I’ve been given! More

by SIXBIRD47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

June 01, 2025

Dealership Rating
Employee Rating

After the usual oil change and system check, Andrew advised me about some possible front strut issues. I decided to have some pre-emptive strut issues work done. I scheduled the appointment for the wor More

by TRCKPINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Bustos

Jun 01, 2025

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

May 29, 2025

Dealership Rating
Employee Rating

This was my first visit and they did a really good job. I have no complaints. More

by dsamuelm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

1
...

Dealership Inventory (182 Vehicles)

new 2025 Mazda CX-50 Hybrid car, priced at $37,835
2025 Mazda CX-50 Hybrid
new
Machine Gray Metallic exterior
Automatic
All-wheel Drive
new 2025 Mazda CX-30 car, priced at $35,441
2025 Mazda CX-30
new
Deep Crystal Blue Mica exterior
Automatic
All-wheel Drive
new 2025 Mazda CX-5 car, priced at $32,407
2025 Mazda CX-5
new
Machine Gray Metallic exterior
Automatic
All-wheel Drive
used 1999 Mazda MX-5 Miata car, priced at $11,222
1999 Mazda MX-5 Miata
used
Brilliant Black exterior
Manual
Rear-wheel Drive
new 2025 Mazda CX-50 car, priced at $44,230
2025 Mazda CX-50
new
Soul Red Crystal Metallic exterior
Automatic
All-wheel Drive
new 2025 Mazda CX-90 PHEV car, priced at $54,378
2025 Mazda CX-90 PHEV
new
Rhodium White Premium exterior
Automatic
All-wheel Drive