Josh Hyams | Page 5

I have been getting my Mazda serviced here for about 3 years. Have always been happy with the dealership until this time for three reasons. #1 Diagnostic appointment was $100. I feel that all of this ch years. Have always been happy with the dealership until this time for three reasons. #1 Diagnostic appointment was $100. I feel that all of this charge or at a minimum half of it should be applied to the service needed if done at the dealership, especially when what is needed is over $1200. #2 My car needed new front struts, which also requires a wheel alignment. However the video I received from the mechanic stating the car was ready except for the test drive did not mention that a wheel alignment had been done. I went to Josh to question this & when he checked with the mechanic the wheel alignment was not done. If I had not Googled what is needed when replacing front struts, I would not have known to ask, & it would have been missed, because apparently wheel alignment was not on the work order. Not safe!! #3 The next day the tire light went on in my car. I checked, & all 4 tires were at 28 pounds (should be at 36). I recently returned from a long period with family & car had sat in garage during that time. I thought that all service appointments included a basic checklist, i.e. fluids, lights, tires, but maybe not. Always happy with service previously, but not this time! More

by MENAG8MOM Verified Customer Verified Customer

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We had a great experience with our salesman, Kyle! He did great with assisting us throughout our purchase of the vehicle, test driving & working with us! I had a positive experience with the sales but He did great with assisting us throughout our purchase of the vehicle, test driving & working with us! I had a positive experience with the sales but unfortunately was not as pleased with the condition of my car after the purchase. We were told at the dealership that an active safety recall on the car had been taken care of when purchasing and ended up needing to take the car back in a day after purchasing it to have the recall fixed and have a few minor things looked at that we noticed. We did get a car wash before driving off the lot but the interior was dirty and not detailed or vacuumed. I am happy with the purchase & my overall experience but wish it was in a little better condition driving off the lot! More

by MAYCIE Verified Customer Verified Customer

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The technicians diagnosed the issue and fixed the lift gate quickly. Service is excellent as usual. gate quickly. Service is excellent as usual. More

by YINGCHERN Verified Customer Verified Customer

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Very knowledgeable and informative regarding issues needing attention. Got me in quickly, then back out needing attention. Got me in quickly, then back out More

by Jdcassel Verified Customer Verified Customer

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The service center at Russ Darrow Mazda is always pleasant, efficient, and flexible with getting my car in. pleasant, efficient, and flexible with getting my car in. More

by AMICH10 Verified Customer Verified Customer

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Dealership very good at reaching out with new and used cars service seems to be good follow-up on things like 2nd key fob owners manual not so good cars service seems to be good follow-up on things like 2nd key fob owners manual not so good More

by JAMESA102 Verified Customer Verified Customer

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Vast, informative, well mannered, easy going, warm. The video was top notch with information. Amazing teamwork The video was top notch with information. Amazing teamwork More

by RILEYGENZ1 Verified Customer Verified Customer

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It was easy, quick, and efficient. Josh was courteous and able to easily explain what was going on Josh was courteous and able to easily explain what was going on More

by PATRICIA.COYNE13 Verified Customer Verified Customer

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Very pleased for the service on my car at Mazda Russ Darrow. Their associates were very professional and they delivered quality service. Darrow. Their associates were very professional and they delivered quality service. More

by Will Verified Customer Verified Customer

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by VINCETP3 Verified Customer Verified Customer

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