Josh Johnson

Bad customer service, price inconsistent, profiling customers, poor communication, worst experience. I have done my previous maintenances at FC Kerbec of New Jersey. Front and back break service is pri customers, poor communication, worst experience. I have done my previous maintenances at FC Kerbec of New Jersey. Front and back break service is priced at approximately $2000 for each. I was shocked at main line Maserati this lady gave me the prices of $2000 for the back breaks, and $4200 for the front breaks. I was surprised to see they have an English teacher Mike who wanted to teach me that “service required” light only means oil change service. As if breaks change is not a service. The lady service advisor: AMANDA wanted to hold my wife’s car hostage by stating that the car won’t be released because it’s not safe to be driven. Maserati could not let my wife drive off. Until a manager name Josh came and sorted out. This fellow had the most comprehensive and golden communication skill, Problem solving, and most of all respect toward a stranger. I have never felt belittled as I did communicating with Mike. He was very dismissive, ordered my wife live and walked away without attempting to clarify the issue that arose. More

by PATRICK_MATE Verified Customer Verified Customer

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Picked up vehicle kept us informed, found bad battery, sent car back next day. JUST GREAT SERVICE. sent car back next day. JUST GREAT SERVICE. More

by 49AZAIN Verified Customer Verified Customer

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Customer service was excellent and Josh was extremely helpful and understanding with my concerns pertaining to my Alfa Romeo Tonale! helpful and understanding with my concerns pertaining to my Alfa Romeo Tonale! More

by EPDOFFICER Verified Customer Verified Customer

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They had my car in the shop in a very timely fashion, as I was a waiter. Car was finished very quickly I was a waiter. Car was finished very quickly More

by TTAEVANS Verified Customer Verified Customer

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Great dealership and very good customer service . They do a nice job with presentation. Highly recommend!! They do a nice job with presentation. Highly recommend!! More

by Great Job ZF Verified Customer Verified Customer

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Amazing team. Had the paperwork ready to go and we signed, got the keys and we drove away! Had the paperwork ready to go and we signed, got the keys and we drove away! More

by TJHANNAN0831 Verified Customer Verified Customer

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They are great to deal with. Awesome while, I didn’t have a good experience with Criswell Maserati. Awesome while, I didn’t have a good experience with Criswell Maserati. More

by WILLGET Verified Customer Verified Customer

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Very convenient service took care of all my concerns I was finished and back on the road in under 1 hour was finished and back on the road in under 1 hour More

by jeremybutcofsky Verified Customer Verified Customer

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I’m very happy with the service and communication I received from this dealership. The entire process was smooth and professional—scheduling was easy, and I appreciated being kept up to date every step received from this dealership. The entire process was smooth and professional—scheduling was easy, and I appreciated being kept up to date every step of the way. Highly recommend! More

by Spennato Verified Customer Verified Customer

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The service department is very friendly and knowledgeable. They are very accommodating to my needs when it comes to appointments. knowledgeable. They are very accommodating to my needs when it comes to appointments. More

by Vtalotta Verified Customer Verified Customer

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