Josh Katz

Brandon Scott is always professional in providing excellent service. I have been a costumer at Lexus of Towson for the last 15 years. excellent service. I have been a costumer at Lexus of Towson for the last 15 years. More

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Excellent, very nice and I look forward to the next time…..Monique was the best I see my she has been there so long time…..Monique was the best I see my she has been there so long More

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RUDE USED CAR SALES MANAGER (Josh Katz). I AM NOT ALONE. BE CAREFUL. THIS DEALER LISTS CARS AS CERTIFIED, BUT THE PRICE NEXT TO THE LISTING IS NOT FOR A CERTIFIED CAR. THEY ADD AN ADDITIONAL $1000 FOR CERTIF BE CAREFUL. THIS DEALER LISTS CARS AS CERTIFIED, BUT THE PRICE NEXT TO THE LISTING IS NOT FOR A CERTIFIED CAR. THEY ADD AN ADDITIONAL $1000 FOR CERTIFICATION FEE. My overall experience was not pleasant. I bought the car just because my family liked the car and I could not find another one with that color combination within 80 miles radius. Besides, I sold my car the weekend before and we needed another car. The car I bought was listed on the Internet (Lexus Pre-Owned Site and the Dealership site) for $40,000 certified. I called in the morning and we negotiated to $38,500. I provide my information and they ran credit and etc. When I arrived, I saw them adding $300 dealer processing and $1000 certification fee to the price. I understand and agree with the dealership’s processing fee, but I could not understand the $1000 certification fee. The used car sales manager (Josh I think), who is the rudest individual I have met in my life, told me that the Internet price and what we negotiated did not include the Lexus certification. I could buy the car without the certification and not pay the $1000. I called other dealerships and they said that their online price includes the certifications. I manager, knowing that I traveled 80 miles, told me that I don’t have to buy the car and this is the way they do it. Another thing that really ticked me off was the manager’s unwillingness to fix things with the car. The front bumper had a scratch and I wanted that fixed. He said that with that price, he has no room to fix that. He sold me the car pretty much at the asking price. I told him how much it would cost to fix the bumper. He was unwilling to move from his spot to go and check. He just said that he doesn’t know and he can’t find out. He basically told me that I am not an important customer to him and that he doesn’t care if I buy or not. I bought the car because I liked it, but I told him that I write a review about him and his practice with adding the $1000 certification fee. He acted that he doesn’t care. Either he owns the dealership and feels untouchable for he lacks basic sales person or even human interaction skills. Apparently I am not the only one who felt the same way about the manager. I really enjoyed the business manager (finance guy) I dealt with. The sales guys tried to make me happy, although I think he should have told me if they were planning to add another $1000 to the price. More

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Did not pay all taxes & fees collected, deceptive billing I was happy when I bought my 2014 ES350. I made the deal on line and flew from Raleigh, NC to Baltimore and drove the car back after making payment a I was happy when I bought my 2014 ES350. I made the deal on line and flew from Raleigh, NC to Baltimore and drove the car back after making payment at their facility. They charged me $1564 for paying North Carolina Sales/use and property taxes on my behalf and $283 for Title and Registration with North Carolina. They have only paid to North Carolina partial payment of taxes, registration and title fees of $1168 and North Carolina has billed me the vehicle property tax of $353.72. I have written to the sales persons at the dealership, spoken to their finance department and left several messages with no response. Have now approached BBB and State Attorney Generals office and filed consumer complaint for resolution and refund of $679 that they charged me for Taxes and Title, registration and did not pay further and have not refunded the excess money to me. More

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excellent service, competitive, delivered on agreement Worked with Josh and George. agreed on the price and terms for a 2014 used ES 350 with low miles on the phone within an hour. I flew on the next Sout Worked with Josh and George. agreed on the price and terms for a 2014 used ES 350 with low miles on the phone within an hour. I flew on the next Southwest flight from Raleigh to Southwest. They picked me up from airport and I drove back the car same evening. They were competitive to other D.C dealers, but we're very responsive and interested in gaining business from an out of town customer. Overall great experience and great customer service in car buying. More

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