Josh Lever | Page 4

DEALERSHIP With INTEGRITY After buying a new car in 2008 I went to their service shop for an oil change. The owner of the Dealership Josh was there and said hello to me by nam After buying a new car in 2008 I went to their service shop for an oil change. The owner of the Dealership Josh was there and said hello to me by name. Only met him once and I couldn't believe he remembered my name. Platinum VW is a great place to buy a car and their service shop is equally as impressive. Im on my 3rd VW from this dealer. Manny my salesman took his time to explain everything and go over my new car in detail. HIGHLY RECOMMEND.. Honestly would not shop anywhere else for my new VW. Than you Platinum VW More

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Professional honest and helpful This is my first purchased car. I have always leased in the past. I was very happy with the service I received. Both josh and joe were very honest an This is my first purchased car. I have always leased in the past. I was very happy with the service I received. Both josh and joe were very honest and knowledgeable More

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Stay Away from this dealership and Josh Lever Josh Lever the owner provided the worst experience have ever had a dealership. As in other posts i had the same experience Josh Lever is a know it a Josh Lever the owner provided the worst experience have ever had a dealership. As in other posts i had the same experience Josh Lever is a know it all who has no sense of customer service. We were called in to see the wrong car by Josh. We accepted the mistake but josh continued attach and barraged us that the car we wanted and we were ready to pre order was not in stock anywhere. We explain to him the sales man didn't know the features of the car during our last test drive but took that as an attack and proceeded to kick us out of the store for calling the sales man a lair. he also locked the door behind us. I have never..... theres more but ill leave it at that.... The video has drooped jaws of anyone that i show it too. STAY AWAY!!!! More

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Warranty run around I would not put much trust any used car warranty whether factory or dealer certified again. Almost everything has exclusions and the warranties they I would not put much trust any used car warranty whether factory or dealer certified again. Almost everything has exclusions and the warranties they offer on their factory certified used cars are hard to obtain. I had to have a clutch repaired at 45 k and it was because of a defective part. I was treated like a total idiot because I insisted there was something wrong with the clutch which began making strange noises shortly after i purchased the car. They insisted on payment to repair the car as the VW rep was not due in for several days. This I agreed to. I insisted on their keeping the parts for a VW rep to examine and indeed it was a case of defective parts. That was in late March. I was told by VW I would be issued a full refund in a few weeks. That did not happen. It took repeated calls to national VW customer assistance and to the dealership to finally be issued a refund. I believe that had I not been so perseverant I would not have had my warranty honored or gotten them to issue a refund after almost FIVE months. BTW, its difficult to be directed to the appropriate person in management through their phone system. It was VW National which had failed to issue the dealership payment for their warranty work. . I fully believe that had I not kept on top of vw customers care this claim would still be in limbo. At no time however did the dealership call and say "we should have received payment by now. We'll look into it" I should say the service manager did a fine job of presenting the case to VW but after that there was a lack of communication. Ironically the dealership was able to reach me in minutes when I posted my initial critical review. To sum up the experience showed a lack of concern for a customer. More

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