Josh Luke | Page 3

I picked up my jeep on Friday afternoon and noticed a clicking sound that was not there when I left it for the oil change. So now I need to find time in my busy days to return and have them check out wh clicking sound that was not there when I left it for the oil change. So now I need to find time in my busy days to return and have them check out what happened. More

by don87 Verified Customer Verified Customer

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Greeted with kindness and a smile on the ramp. Service writer wrote down what was wrong then sent it to the technician for repair. Returned the truck in working condition . Service writer wrote down what was wrong then sent it to the technician for repair. Returned the truck in working condition . More

by david_glenda Verified Customer Verified Customer

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McKenzie was extremely helpful throughout my entire experience with service. She addressed all concerns as well as additional ones. experience with service. She addressed all concerns as well as additional ones. More

by AVERY_EXMAN Verified Customer Verified Customer

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I have had my vehicle in the shop severl times for the same issue. While several of the issues were addressed, the main issue of the radio not comming on or just blanking out for several minuetes, and the same issue. While several of the issues were addressed, the main issue of the radio not comming on or just blanking out for several minuetes, and the auto shutoff still continue to be a problem. When my vehicle is in the service department, they are very good with communicating what is going on. If it is out of the shop witing on parts, that communication is lacking. Several times I had to inquire weeks later, if the parts that had been ordered had come in rather than beeing notified by service that they were in. Being over an hour away from the dealer does not afford me a shuttle ride, nor are there loaner cars or rentals for warranty service. This makes getting my vehicle into the shop for a lengthy dignosis proces and repair very difficut. While I have purchased several vehicles from Roger Williams in the past, and for the most part the staff are very helpfull. These logisticl issues do make it difficult to consider another purchase in the futuer. More

by JCS2253 Verified Customer Verified Customer

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Very easy process everybody was really friendly. I was in and out. And they checked on me after I bought the truck to make sure everything was OK would recommend them again I was in and out. And they checked on me after I bought the truck to make sure everything was OK would recommend them again More

by CHADESTRADA073 Verified Customer Verified Customer

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The Service Team is friendly but the last 2 times I used them, the service wasn't great. The first time, I wasn't told when making the appt that it may be days before they could look at my Wagoneer. I l them, the service wasn't great. The first time, I wasn't told when making the appt that it may be days before they could look at my Wagoneer. I left it for a couple of days and they got to some of the items. They didn't have parts for a recall. The second time we took it there, we knew they wanted to keep it a couple of days so we planned for it. On day 2, we called to check in and our rep had the day off. So no info. On day 3, we called to say we need to get it today. They did what they could but they forgot to do some things. They apologized. Also, even when given a written list or detailed list by phone, when we drop the Jeep, they ask what it's coming in form. We try to refer them to the notes but it's always a different person checking us in vs who we mad the appt. with. These are all minor things in the grand scheme but they are annoyances. It just seems like a disjointed workflow. What good would look like to me: 1. I call to make a service appointment and we go over everything we would like to have done. 2. The rep gives us their best estimate of timing and maybe even looks up the recalls to manage expectations over the phone as to whether they do or do not have the parts in stock 3. When we drop it off, the greeter scans the VIN, pulls up the order and starts off by saying, "I see you're setup to have an oil change, tire rotation, a recall and some issue withe the dash display - is that right? 4. We confirm, we go over these items as needed and the rep gives us an updated sense of when they think we can come back for the Jeep. It seems simple but I am sure it's more complicated than this. Thank you for asking for feedback. More

by jbeletti Verified Customer Verified Customer

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I knew what I wanted. Simple, no hassle purchase process! Will be a return customer! Great sales persons! Simple, no hassle purchase process! Will be a return customer! Great sales persons! More

by EMMY.FUNK Verified Customer Verified Customer

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Leland was great. They took my truck in and got it repaired in the time they estimated. They took my truck in and got it repaired in the time they estimated. More

by terryharkness Verified Customer Verified Customer

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Roger Williams Dealer has excellent service both in sales and service. Everyone treats you like family! Thank you! and service. Everyone treats you like family! Thank you! More

by miche3good Verified Customer Verified Customer

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The service department at Roger Williams C D J R always takes care of me and my family! takes care of me and my family! More

by RYANTENGCO Verified Customer Verified Customer

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