Josh Malone

The most unorganized and unprofessional service interaction I ever had. I would never recommend this dealer to anyone. interaction I ever had. I would never recommend this dealer to anyone. More

by Rmart368 Verified Customer Verified Customer

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Some of the workers in the service department are great. I feel like the other service department workers just tell you anything. I took my car in for service and my car was there all day which was a big in I feel like the other service department workers just tell you anything. I took my car in for service and my car was there all day which was a big inconvenient for me. They do not offer loaner cars like most dealerships. More

by LAKESHIAHALL06 Verified Customer Verified Customer

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The service advisors help was great for diagnosing. The problem and also get appointments set up so I can get the car in and I got it back right away. The problem and also get appointments set up so I can get the car in and I got it back right away. More

by EVERETT5025 Verified Customer Verified Customer

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Great service as always from Volkswagen of Oak Lawn. Honest, reliable and fair. Thanks Team! Honest, reliable and fair. Thanks Team! More

by TB23 Verified Customer Verified Customer

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Very professional At their finest Had a great experience with Knowing exactly what was wrong with my car. And future service. with Knowing exactly what was wrong with my car. And future service. More

by hart.karol58 Verified Customer Verified Customer

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Very professional and quick Excellent customer service Very welcoming and knowledgeable I will definitely be a return customer Very welcoming and knowledgeable I will definitely be a return customer More

by ROBERTRMEEKS Verified Customer Verified Customer

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I had a good experience with the dealership. They helped me with my issue in a timely and friendly manner. They helped me with my issue in a timely and friendly manner. More

by CWHITE216 Verified Customer Verified Customer

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The service coordinator was very good. Although I took an entire day off of work and my first appointment was a wash, I returned and everything was taken care of. Although I took an entire day off of work and my first appointment was a wash, I returned and everything was taken care of. More

by ELIZABETHTALAVERA520 Verified Customer Verified Customer

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Unfortunately, I won’t be returning. Complimentary services are important to me, The lack of attention to something so simple reflects poor management. And this location consistently mis Complimentary services are important to me, The lack of attention to something so simple reflects poor management. And this location consistently missed the mark. Very limited coffee, no sugar, no hot chocolate and no water. Not once but twice within 2 weeks. Keep in mind it was -6° in January. The least they could do for waiting customers was go to Fairplay, which is less than a mile from the dealer ship to get sugar. Dont expect complimentary refreshments at the Oaklawn location. Go to Countryside or City VW. They never miss! More

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They are very slow and unprofessional each time they promise something they don’t deliver it ! I wait way longer than they say I will ! They also try to tack on unnecessary charges to your bill as if yo promise something they don’t deliver it ! I wait way longer than they say I will ! They also try to tack on unnecessary charges to your bill as if you won’t recognize them ! More

by WNG6 Verified Customer Verified Customer

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