Josh Mills

Avoid this service department at all costs. Go to J&J on Main Street or literally anywhere else. On February 26th, I brought my 2017 Ram 1500 (122k miles, meticulously maintained) to Huston Go to J&J on Main Street or literally anywhere else. On February 26th, I brought my 2017 Ram 1500 (122k miles, meticulously maintained) to Huston after a local shop (J&J) diagnosed a ticking noise as a failing lifter in Cylinder 5. I specifically told the Huston service advisors that the Cylinder 5 lifter needed replacement. Huston stated they could not go on an outside diagnosis and insisted on their own "certified" diagnostic fee. I agreed to pay the fee to have Huston diagnose it. The next day, they called and claimed the issue was actually the ESIM. I trusted their expertise and paid $612.21 for the repair. When I picked up the truck, the mechanic admitted the ticking was still there but told me it was "harmless" and just needed a fuel injection service (which he quoted for another $330). and wrote the cost on the back of my receipt. The moment I drove off the lot and accelerated onto the highway, the ticking noise became louder. Within minutes, the engine light started flashing. I immediately called Huston explaining the ESIM was not the issue. I turned around and dropped the truck back off. A few days later, they admitted the Cylinder 5 lifter broke off (exactly what I told them to fix in the first place) and it had completely destroyed my entire engine. Instead of taking responsibility for their misdiagnosis, they quoted me $13,800 for a new engine. Mr. Huston then tried to "work with me" by trying to sell me a new vehicle with monthly payments. I had just paid off this $35,000 truck two years ago; I didn’t want a new payment, I wanted my truck fixed correctly. He eventually dropped the price to $10,000 and then $9,000. Stating he was only doing that to help me out, not because he is taking accountability for their costly screw up. Since they had already had my truck for a month and I would be stuck with a 2,300 diagnosis fee no matter if I got the truck fixed or not, I felt forced to pay the $9,000 just to get my vehicle back. I have filed a formal complaint with the Florida Department of Agriculture and Consumer Services and am currently consulting with a lawyer. My lawyer loves the fact that I have all the proof we need to move forward (always keep your documents/receipts). Do not trust their "certified" status—it cost me an engine that I never would have needed if they had just done what I asked in the first place. More

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The sales team is outstanding and service writers great also but the ASE techs are the the ones that make this dealership a super center for taking care of the customers!! also but the ASE techs are the the ones that make this dealership a super center for taking care of the customers!! More

by no20 Verified Customer Verified Customer

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They did what was asked without any issues and I was in and out fast! and out fast! More

by guy.burgman Verified Customer Verified Customer

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Not a good experience at all. Diagnosed bad manifolds, and e-tourque and said it wasn’t covered under warranty. Not only are those items still covered but 2 dealers have confirmed Diagnosed bad manifolds, and e-tourque and said it wasn’t covered under warranty. Not only are those items still covered but 2 dealers have confirmed there are no issues with those items. Also was threatened to have a lean put on my vehicle because I didn’t feel right paying the diagnosis fee. Also tried to resolve the matter by slamming me up side down big time into a new truck trade. More

by contendergabe Verified Customer Verified Customer

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The nicest people at a car dealership I have ever been to. The service dept is great. to. The service dept is great. More

by m.hannon Verified Customer Verified Customer

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Needed several things done to my vehicle. Took it in, got a ride home, Driver was very pleasant. They kept me informed as to progress. Everything was done in a day. Sent the driver back to pi Took it in, got a ride home, Driver was very pleasant. They kept me informed as to progress. Everything was done in a day. Sent the driver back to pick me up. Price was lower than the quote. Everyone is so pleasant and respectful. Will use them again when needed. More

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The whole process is quick and easy. The whole company is fabulous. Next visit oil change The whole company is fabulous. Next visit oil change More

by deannaharry33870 Verified Customer Verified Customer

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Clean service area friendly service people excellent work on vehicle returned clean and complete. Always First Rate service on vehicle returned clean and complete. Always First Rate service More

by LEEA2216 Verified Customer Verified Customer

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Very clean, friendly staff, efficient service departmen. They kept us informed every step of the way. They kept us informed every step of the way. More

by CINDYKBIGGERS Verified Customer Verified Customer

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Saw a lot of changes since Josh took control of service and it’s amazing! and it’s amazing! More

by mptanton54 Verified Customer Verified Customer

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