Josh Pomles

I had an absolutely horrendous experience with the Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also e Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also ended up robbing me for my car. They made a mistake on their end, and then tried to charge me an absurd amount of $116,000 for it. To make matters worse, the service manager was incredibly rude and uninviting throughout the entire process. I felt like I was constantly being brushed off and dismissed, and my concerns were never taken seriously. When I tried to escalate the issue to the general manager, things only got worse. The general manager contacted me and was blatantly rude and disrespectful. He even went so far as to threaten to destroy my vehicle, which was completely uncalled for and unprofessional. Overall, I would strongly advise against doing business with the Catonsville Mercedes Benz dealership. They clearly do not value their customers, and their service is subpar at best. Save yourself the time, money, and hassle, and take your business elsewhere. More

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We have brought our vehicles to Koons for years. We would go nowhere else! Very reliable and caring We would go nowhere else! Very reliable and caring More

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I would never refer anyone to this dealership. The Service Department and it’s staff are disrespectful and rude. They are money hungry and feed you bull crap. Don’t take their word, and get a seco The Service Department and it’s staff are disrespectful and rude. They are money hungry and feed you bull crap. Don’t take their word, and get a second opinion. They will sabotage your vehicle and you be pushing the car out using AAA. More

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I wanted to take the time and express the amazing level of service from Adrean Pope. After car shopping and being exhausted our last stop was made our actual last stop thanks to Adrean. The exceptional s of service from Adrean Pope. After car shopping and being exhausted our last stop was made our actual last stop thanks to Adrean. The exceptional service provided by Adrean gave us a painless and stress free buying experience. Adrean was customer friendly, knowledgeable and he got us in the car we wanted. I couldn’t have asked for a better ending to our car buying experience. Thank you Adrean and Mercedes Benz of Catonsville for the amazing experiences. -J Davis More

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No 450 GLS for black women! pay sticker price or get out !!! This dealer engages in racial profiling!! I recently went in to test drive a GLE 350 and i quickly realized that i needed a larger vehicle. when i inq This dealer engages in racial profiling!! I recently went in to test drive a GLE 350 and i quickly realized that i needed a larger vehicle. when i inquired about the larger GLS i was asked to show the ENTIRE value of the car in a account and it had to be there for at least six months!! As a black latino woman who has worked her entire life and has the right to purchase any vehicle i can afford, I feel underestimated, undervalued and marginalized by this dealers actions. Im questioned about my finances, my career and my need for a GLS.. its insulting and i won't be spending 80'g at this dealership and neither should you. TIME IS UP !!! stop treating people differently because of their sex, color or your preconceived notions about who deserves to own a MB, and sell cars... that is what you do, right???? Mercedes-Benz USA should be embarrassed and ashamed of MB catonville !!! i was offered the GLS at sticker... who pays sticker price ?? why should i pay sticker price?? because I'm a woman who walked in alone? or is it because i don't need your financing??? or is it because of my color??? if you are in the business to sell cars... sell them. don't discriminate against people !!! its not cool and it has me looking at MBUSA like they're a bunch of racist !!!!! what type of business is this?? if you only serve white males without question place a sign that says "whites only, everyone else, prepare for extreme vetting" More

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Wonderful dealership. Everyone at MB Catonsville is wonderful. I had a GL and took it there for service and car washes. Never had a bad experience. I just bought a new G Everyone at MB Catonsville is wonderful. I had a GL and took it there for service and car washes. Never had a bad experience. I just bought a new GLE from them and it was wonderful. Never thought I would say that about purchasing a car. They took care of everything, it was painless, and enjoyable! Josh Pomles is the best - and so is Michael and Sam. More

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