Josh Rippel

Once again group 1 has helped us get a great Toyota. Mel Bray has given exceptional service in helping us find the car we were looking for. Michael Andazola helped with all the paperwork, as per usual. Mel Bray has given exceptional service in helping us find the car we were looking for. Michael Andazola helped with all the paperwork, as per usual. We worked with Michael when he was a salesman when we bought our first three Toyotas and he has continued excelling in giving exceptional attention to his customers whether new or returning! More

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Will never buy a vehicle for myself or my family anywhere else. Best experience from start to finish you'll find. else. Best experience from start to finish you'll find. More

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Michael zapp was my salesman. Very attentive to detail prompt with getting back and answering any questions. Had a very good experience buying a new tundra. Felt like I was treate Very attentive to detail prompt with getting back and answering any questions. Had a very good experience buying a new tundra. Felt like I was treated like family. More

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Marcel was great at Sandia Toyota! He took the time to listen to exactly what I was looking for and was patient with my desires and timeline. When it was time to make the purchase, Toy He took the time to listen to exactly what I was looking for and was patient with my desires and timeline. When it was time to make the purchase, Toyota finance was quick and efficient. More

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Unfortunately, the work quality and standards of other departments at Sandia Toyota are questionable and leave much to be desired. During the test drive and purchase process I asked if the driver and pa departments at Sandia Toyota are questionable and leave much to be desired. During the test drive and purchase process I asked if the driver and passenger side windows were too dark according to New Mexico law. I was told that the tint was within the legal standard. On 14 Jan 2025, I took my vehicle to Lomas Glass and Tint, they tested the driver’s windows with a Pocket Detective/2.1 Window Tint Meter. Upon inspection the drivers and passenger windows tint exceeded the New Mexico standard tint threshold. Sandia Toyota sold a vehicle (VIN 5TFRZ5CN0GX011891) with a legal and a safety liability. This should have been resolved before Sandia. Toyota placed it on the lot. I asked for the front passenger seat to be cleaned. I was told that it would not be shampooed, only vacuumed. This baffled me since Sandia Toyota has cleaning/detailing on staff. On the purchase day the vehicle was quickly washed and vacuumed. The cleaning done was very minimal. The glove box had trash in it, the dashboard had dust on it, and the rear passenger door’s bottle holder had a lego item. Interior cleaning issues are anywhere you look, most noticeable are - interior roof black marks and remains of a sticker by the different switches. The truck bed was not cleaned. Sandia Toyota disregarded the complete quality of the used vehicle I purchased and I am taking it for professionally cleaning/ detailing. Would Sandia Toyota (part of Group 1 Auto Motor dealerships - BMW, Land Rover Albuquerque, and Lexus Santa Fe) have omitted theses cleaning issues and safety issue from their higher end vehicles? I took my vehicle to Sandia Shine Co.LLC to be cleaned/detailed. Previously I had purchased a 2009 Toyota Tacoma Extra Cab (VIN 5TETX22N79Z644637) from a local franchise dealership. I viewed it when it arrived, prior to it being cleaned and detailed, it was very filthy. Viewing it on purchase day the interior and exterior was an extremely clean vehicle! What a difference in the high quality work from their cleaning/detailing department and customer service from a non Toyota franchised dealership! Post purchase expenses: $771.00 (Tint $536 + Cleaning/Detailing $235). More

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Very clean and professional with lots of amenities. Lots of vehicles to select from. Friendly Lots of vehicles to select from. Friendly More

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The experience was such a casual no pressure. I would without hesitation buy another vehicle based on my most recent experience. Thank you Justin and thank you Sandia Toyota. I would without hesitation buy another vehicle based on my most recent experience. Thank you Justin and thank you Sandia Toyota. More

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Great place to buy a car. No hassle, fair prices, and friendly staff. Would recommend. No hassle, fair prices, and friendly staff. Would recommend. More

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We were able to promptly find the vehicle we were looking for and make timely adjustments based on the changing inventory. We were given top-notch, highly communicative service. for and make timely adjustments based on the changing inventory. We were given top-notch, highly communicative service. More

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Andrew was great, willing to help out however he could. Josh worked with me to get the price and rate where I wanted it. Cesar made signing clear and concise. All in all a terrific experience. Thanks guys! Josh worked with me to get the price and rate where I wanted it. Cesar made signing clear and concise. All in all a terrific experience. Thanks guys! More

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