Dave McDowell

Will never buy a vehicle for myself or my family anywhere else. Best experience from start to finish you'll find. else. Best experience from start to finish you'll find. More

Report | Print

We pre-ordered our Grand Highlander with Sandi Toyota and had an excellent experience from start to finish. They kept in constant contact with clear updates on timing and next steps, which made the wait easy had an excellent experience from start to finish. They kept in constant contact with clear updates on timing and next steps, which made the wait easy. On delivery day, the paperwork was fast, the vehicle was ready, and the final price and terms were exactly the same as we’d agreed to when we placed the order. No games, no hidden fees, just a smooth, professional transaction. This is how car buying should be. More

Report | Print

The dealer Mr Gabe is very accommodating and has a extend his excellent service to us his excellent service to us More

Report | Print

Knowledgeable and flexible with terms and service. Salesman went above and beyond to help me, even after hours. Salesman went above and beyond to help me, even after hours. More

Report | Print

Thank you for helping me with my purchase of my Toyota Tundra with excellent customer service! Tundra with excellent customer service! More

Report | Print

Unfortunately, the work quality and standards of other departments at Sandia Toyota are questionable and leave much to be desired. During the test drive and purchase process I asked if the driver and pa departments at Sandia Toyota are questionable and leave much to be desired. During the test drive and purchase process I asked if the driver and passenger side windows were too dark according to New Mexico law. I was told that the tint was within the legal standard. On 14 Jan 2025, I took my vehicle to Lomas Glass and Tint, they tested the driver’s windows with a Pocket Detective/2.1 Window Tint Meter. Upon inspection the drivers and passenger windows tint exceeded the New Mexico standard tint threshold. Sandia Toyota sold a vehicle (VIN 5TFRZ5CN0GX011891) with a legal and a safety liability. This should have been resolved before Sandia. Toyota placed it on the lot. I asked for the front passenger seat to be cleaned. I was told that it would not be shampooed, only vacuumed. This baffled me since Sandia Toyota has cleaning/detailing on staff. On the purchase day the vehicle was quickly washed and vacuumed. The cleaning done was very minimal. The glove box had trash in it, the dashboard had dust on it, and the rear passenger door’s bottle holder had a lego item. Interior cleaning issues are anywhere you look, most noticeable are - interior roof black marks and remains of a sticker by the different switches. The truck bed was not cleaned. Sandia Toyota disregarded the complete quality of the used vehicle I purchased and I am taking it for professionally cleaning/ detailing. Would Sandia Toyota (part of Group 1 Auto Motor dealerships - BMW, Land Rover Albuquerque, and Lexus Santa Fe) have omitted theses cleaning issues and safety issue from their higher end vehicles? I took my vehicle to Sandia Shine Co.LLC to be cleaned/detailed. Previously I had purchased a 2009 Toyota Tacoma Extra Cab (VIN 5TETX22N79Z644637) from a local franchise dealership. I viewed it when it arrived, prior to it being cleaned and detailed, it was very filthy. Viewing it on purchase day the interior and exterior was an extremely clean vehicle! What a difference in the high quality work from their cleaning/detailing department and customer service from a non Toyota franchised dealership! Post purchase expenses: $771.00 (Tint $536 + Cleaning/Detailing $235). More

Report | Print

Melvin was amazing to work with. The entire staff we worked with was wonderful as well. The entire staff we worked with was wonderful as well. More

Report | Print

Salesman was friendly and mostly not pushy. However, once the buying decision had been made, the finance manager that I sat in the office with, was less than pleased. After waiting for a prolo However, once the buying decision had been made, the finance manager that I sat in the office with, was less than pleased. After waiting for a prolonged amount of time, my salesman approached me and asked if I had been spoken to anyone in finance yet. To which I stated, no. He quickly went into the office where I would sign my paperwork. A man later appeared and had a look about him as if I had caused a huge inconvenience. The man did not appear to enjoy his job, have any such people skills, nor did he have any type of conversation skills. The man barely spoke to me. Except to tell me I had signed the wrong area. I attempted to bring up a change of address, however, it fell upon deaf ears. I understand I’m not going to a dealership to make a life long friend. It is however still a business. It was at that point I felt that I was just another signature and a paycheck. More

Report | Print

Salesmen have a hard time keeping their appointments. Attention to detail could be improved. In the end things were addressed and we are satisfied. Attention to detail could be improved. In the end things were addressed and we are satisfied. More

Report | Print

Adrian N. Helped me with every step of the process and was very easy to work with. Everyone else who helped me with the process was very pleasant as well. Than Helped me with every step of the process and was very easy to work with. Everyone else who helped me with the process was very pleasant as well. Thank you Sandia Toyota for helping me find the car that I wanted. More

Report | Print