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Josh Ritchie
44 Reviews
44 Reviews
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44 Reviews of Josh Ritchie
Verified Customer
November 12, 2026
White's is the best. We've used numerous other Toyota dealers in NW Ohio, and White's often fixes the issues that the others cannot tackle. 10/10, would recommend! We've used numerous other Toyota dealers in NW Ohio, and White's often fixes the issues that the others cannot tackle. 10/10, would recommend! More
by adam.wagner
Other Employees Tagged: Brett Condon, Dan Ginter, Cody Thunberg, Tyler Hepp, Steve Nungester, Will McDowell, Bradley Querry, Mike Cowden, Tony Buttitta
November 07, 2026
I took my car in for a repair but ended up needing to also replace the water pump. I’m glad that defect was found and corrected. However, in checking the oil a few days later we found the antifreeze rese also replace the water pump. I’m glad that defect was found and corrected. However, in checking the oil a few days later we found the antifreeze reservoir was totally empty. Good thing we checked! That could have been a serious issue if we hadn’t found that. In the future I sincerely hope someone in the service department will double check things like this. More
by clayngyla
Other Employees Tagged: Jordan Asher
October 29, 2026
I am beyond disappointed with White’s Toyota service department. I had my oil changed on 10/7 and had a wind noise diagnosed. The technician determined the drip moulding on the roof needed replaced on t department. I had my oil changed on 10/7 and had a wind noise diagnosed. The technician determined the drip moulding on the roof needed replaced on the driver’s side. Made an appointment for 10/28 and took a half day off work to have this repair done. I drove from Piqua to White’s Toyota, 55 minutes. When I got there, Josh the service advisor pulled the RO off the table and asked if they were diagnosing the noise today. I told him it was diagnosed and I was there to have the drip moulding gasket replaced. He went to the back to check and came back to deflect and tell me the parts department didn’t order the part instead of taking accountability for the snafu. I told him this was unacceptable as I’d taken time off work and made the drive that day. He told me he could fill my tank for the trouble and that my car could be repaired the next day. I told him he could forget it and I would take the car to Joseph Airport, and I left. 10 minutes after leaving, Ryan the manager called me and asked for my account of the situation where I told him everything that had transpired to this point. He offered me a complimentary loaner, tank of gas, and next oil change if I went back and gave them the opportunity. Reluctantly, I agreed. When I dropped my car off I was provided keys to a very subpar Honda Accord with rock hard seats that hurt my back. I had to shorten my lunch break today so I could get there to pick up my car today before the service department closed. Mind you, my compounded travel time has been over 3 hours to get this resolved. The moulding was replaced, but seemingly no individual I worked with today checked to make sure my gas tank was filled. I am beyond disappointed by the lack of communication and professionalism at White’s Toyota service department. I can’t with any good faith recommend this service department to anybody. The sales department is stellar, but don’t expect any level of care from the service department after the sale. More
by Jhowell5817
October 18, 2026
The service was great. The car was done on time and the hitch looked great. I was disappointed in the cost. When I purchased. The vehicle I was told I would get a discount The car was done on time and the hitch looked great. I was disappointed in the cost. When I purchased. The vehicle I was told I would get a discount on the hitch and I don’t feel that I did. More
by timdebnewman
Other Employees Tagged: Josh Gould, Max Giller
September 18, 2026
Josh did a fine job. He needs to speak up a bit for us older customers. I had to keep asking him to repeat himself. The vehicle problem was fixed quickly. Great service. He needs to speak up a bit for us older customers. I had to keep asking him to repeat himself. The vehicle problem was fixed quickly. Great service. A special shout out to the Parts Dept for having the part available and on time for my repair. More
by SUNRISE8153
July 01, 2026
Josh and all the service members are always helpful and make sure that I am satisfied. make sure that I am satisfied. More
by joebikeshop
Other Employees Tagged: Adam Cox, Steven Cox, Tyler Clark
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