Joshua Delgado

Anytime goes to nissan dealership at niles, please contact josh. He provides excellent customer service. We appreciate his patience and answers all the questions. contact josh. He provides excellent customer service. We appreciate his patience and answers all the questions. More

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BUYER BEWARE! I had an extremely frustrating experience with Star Nissan of Niles and would urge buyers to proceed with extreme caution. I agreed to purchase a I had an extremely frustrating experience with Star Nissan of Niles and would urge buyers to proceed with extreme caution. I agreed to purchase a 2021 Tesla Model Y at the listed and quoted price of $25,500 before fees ($27,778 after fees). Based on that price, I secured outside financing, arranged funding, obtained cashier’s checks, and provided insurance while waiting through a week of delays, during which I was repeatedly told the vehicle was being “detailed” and “serviced.” Off site. Communication throughout this process was poor, particularly with a salesperson named Ocean, who failed to clearly explain the vehicle’s status. I was left repeatedly chasing updates and timelines with little clarity or follow-through. Once the car finally arrived and paperwork was actively being prepared, I was passed off to another salesperson, Josh, where it only went down hill, Josh raised the price to $27,795.63 before fees ($29,853.89 after fees) well above the originally quoted and advertised pricing (which had since changed to $25,888 online). I was told this increase was because the dealership would “lose money” if they honored the price I was quoted just two days earlier. When I questioned this, Josh stated that the listed price supposedly applied only to veterans or military personnel. This condition was never disclosed at any point, and I was never asked whether I qualified. This explanation was introduced only after financing was secured and paperwork was already in motion, making it feel like a retroactive justification rather than a legitimate policy. When I stated that I was prepared to proceed only at the originally agreed-upon price, Star Nissan refused to move forward with the sale. Bait-and-switch pricing, undisclosed conditions, and a complete lack of professional communication are a few ways to sum up Star Nissan. A reputable dealership honors its advertised pricing or clearly discloses all conditions upfront. Star Nissan did neither. I ultimately purchased a similar vehicle elsewhere through a transparent, no-haggle process at a lower cost, which only highlighted how unnecessary and avoidable this experience was. I would not recommend Star Nissan of Niles to anyone. More

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