Joshua Muir
Joshua Muir at INFINITI Stuart

Joshua Muir | Page 4

General Manager

INFINITI Stuart

3970 SE Federal Hwy
Stuart, FL 34997

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4.2
68 Reviews

Industry Experience

22 yrs, 8 mos

4.2

68 Reviews

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68 Reviews of Joshua Muir

September 16, 2024

Dealership Rating
Employee Rating

I love my new Infiniti. Austin was great to work with and found the right car for me. More

by mt
Recommend Dealer
Yes

Other Employees Tagged: David Iannacone , Austin Robinson

Sep 17, 2024

INFINITI Stuart responded

We are so glad that Austin had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Joshua Muir General Manager (772) 254-8222

September 08, 2024

Dealership Rating
Employee Rating

Chris Hall was very informative and made me feel comfortable with the decision to buy an Infiniti! More

by IBROWN93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Iannacone , Christopher Hall

Sep 09, 2024

INFINITI Stuart responded

We are so glad that Chris had the opportunity to work with you, and that he and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Joshua Muir General Manager (772) 254-8222

August 27, 2024

Dealership Rating
Employee Rating

Still can’t get ApplePlay with no one to help me! ! Very disappointed. No support More

by Veryyunhappy
Recommend Dealer
No

Other Employees Tagged: David Iannacone

Aug 27, 2024

INFINITI Stuart responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let us know the best way to contact you and we will reach out. Joshua Muir General Manager (772) 254-8222

Aug 30, 2024

INFINITI Stuart responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let us know the best way to contact you and we will reach out. Joshua Muir General Manager (772) 254-8222

August 10, 2024

Dealership Rating
Employee Rating

Extremely friendly, professional, and helpful in our search for a vehicle, the finances worked out nicely! More

by BKREYER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Hinton, Sergio Siberio

Aug 10, 2024

INFINITI Stuart responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI Stuart. We look forward to having you as one of our valued customers for many more years to come! Joshua Muir General Manager (772) 254-8222

August 04, 2024

Dealership Rating
Employee Rating

Salesman was super. Management. Only gave me one fob. When I asked for second I was told and It probability was never turned over. That is not my problem it is yours. At More

by borieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Iannacone , Ricky Janoher, Christopher Lila, Austin Robinson, Whitney Robinson, Ralston Rodgers, Pedro Sanchez, Sergio Siberio

Aug 05, 2024

INFINITI Stuart responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Ross Fitzsimmons Service Manager (772) 254-8222

July 30, 2024

Dealership Rating
Employee Rating

Hands down the best experience provided by the whole staff !! I would say the most car buying experiences are not good however this was by far my best experience for me and my family !! Thanks to Brando More

by mpjl1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Braun, Brandon Hinton

Jul 30, 2024

INFINITI Stuart responded

It's great to hear that Brandon provided you with such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing INFINITI Stuart! Joshua Muir General Manager (772) 254-8222

July 29, 2024

Dealership Rating
Employee Rating

We were lied to multiple times regarding a lease on a new QX60. They rescinded their offer with no explanation, then tried to lease us another suv (with less options) for more money. What?! After questioning More

by Prooney82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: David Iannacone , Brandon Hinton, Ricky Janoher, Christopher Lila, Cathryn J Winschel (pleasure to deal with)

Jul 29, 2024

INFINITI Stuart responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joshua Muir General Manager (772) 254-8222

Jul 29, 2024

Prooney82 responded

Josh, We fully intended to chalk this up to a bad experience with a hot-tempered, insecure finance manager. But, after receiving private calls from staff members yesterday apologizing and explaining what actually happened, as well as giving similar horror stories involving Brandon and his temper/threats with other customers - we decided something needed to be said. I’ve pieced together the conversations I had with Ricky, Chris and Orlando to make sense of this. It’s now clear that we were intentionally lied to multiple times. It’s literally in the texts. For the record: Cathryn is an absolute rock star, and Chris/Orlando were just doing their jobs.

June 18, 2024

Dealership Rating
Employee Rating

Staff was pleasant and very helpful. Very professional and they did not try to pressure me into a decision before I was ready. More

by pdenisevw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Robinson

Jun 19, 2024

INFINITI Stuart responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Joshua Muir General Manager (772) 254-8222

May 26, 2024

Dealership Rating
Employee Rating

Whitney is very professional and she is the only reason I use Infiniti of stuart for service. More

by ERICFINKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Whitney Robinson

May 29, 2024

INFINITI Stuart responded

Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ross Fitzsimmons Service Manager (772) 254-8222

May 24, 2024

Dealership Rating
Employee Rating

Salesman (Ralston) was extremely courteous and was the reason I came back. Management was very respectful, and thanked me for my business with follow up calls. More

by Cjmulrooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Orr , Tina Valenti

May 29, 2024

INFINITI Stuart responded

Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ross Fitzsimmons Service Manager (772) 254-8222

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