I love my new Infiniti.
Austin was great to work with and found the right car for me.
Austin was great to work with and found the right car for me.
More
by mt
Verified Customer
Verified Customer
Sep 17, 2024 -
INFINITI Stuart responded
We are so glad that Austin had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Joshua Muir
General Manager
(772) 254-8222
Chris Hall was very informative and made me feel
comfortable with the decision to buy an Infiniti!
comfortable with the decision to buy an Infiniti!
More
by IBROWN93
Verified Customer
Verified Customer
Sep 09, 2024 -
INFINITI Stuart responded
We are so glad that Chris had the opportunity to work with you, and that he and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Joshua Muir
General Manager
(772) 254-8222
Still can’t get ApplePlay with no one to help me!
! Very disappointed. No support
! Very disappointed. No support
More
by Veryyunhappy
Verified Customer
Verified Customer
Aug 27, 2024 -
INFINITI Stuart responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let us know the best way to contact you and we will reach out.
Joshua Muir
General Manager
(772) 254-8222
Aug 30, 2024 -
INFINITI Stuart responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let us know the best way to contact you and we will reach out.
Joshua Muir
General Manager
(772) 254-8222
Extremely friendly, professional, and helpful in our
search for a vehicle, the finances worked out nicely!
search for a vehicle, the finances worked out nicely!
More
by BKREYER
Other Employees Tagged:
Brandon Hinton, Sergio Siberio
Aug 10, 2024 -
INFINITI Stuart responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI Stuart. We look forward to having you as one of our valued customers for many more years to come!
Joshua Muir
General Manager
(772) 254-8222
Salesman was super.
Management. Only gave me one fob. When I asked for second I was told and It probability was never turned over. That is not my problem it is yours. At
Management. Only gave me one fob. When I asked for second I was told and It probability was never turned over. That is not my problem it is yours. At a minimum management should have called the last owner to get the for or offered toget a replacement. What I got was no act and every person just turned their backs and left me without a second fob.
More
by borieg
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
David Iannacone
, Ricky Janoher, Christopher Lila, Austin Robinson, Whitney Robinson, Ralston Rodgers, Pedro Sanchez, Sergio Siberio
Aug 05, 2024 -
INFINITI Stuart responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Ross Fitzsimmons
Service Manager
(772) 254-8222
Hands down the best experience provided by the whole
staff !! I would say the most car buying experiences are not good however this was by far my best experience for me and my family !! Thanks to Brando
staff !! I would say the most car buying experiences are not good however this was by far my best experience for me and my family !! Thanks to Brandon for getting me a really good interest rate and for making sure we got the car we wanted !! Ask for Brandon
More
by mpjl1964
Other Employees Tagged:
Alex Braun, Brandon Hinton
Jul 30, 2024 -
INFINITI Stuart responded
It's great to hear that Brandon provided you with such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing INFINITI Stuart!
Joshua Muir
General Manager
(772) 254-8222
We were lied to multiple times regarding a lease on a new
QX60. They rescinded their offer with no explanation, then tried to lease us another suv (with less options) for more money. What?! After questioning
QX60. They rescinded their offer with no explanation, then tried to lease us another suv (with less options) for more money. What?! After questioning why the VIN#’s didn’t match up, I asked to speak with the GM to verify. Brandon, the manager, told me he’d call the F’ing police if I stepped near Josh (the GM’s) office. Mind you, my pregnant wife was only feet away watching this insecure bully lose his composure when asked why we were being lied to. After calming Brandon down, Josh, the GM was able to make the deal work on the QX60 we’d originally negotiated - NOT the model they tried sneaking in. Overall, this was by far the worst and most stressful, unprofessional car buying experience I’ve ever experienced. I’d honestly prefer to pay more at a dealership that is honest with its customers. Side note: Cathryn (business development) was incredibly professional and likely the only reason my wife felt comfortable closing the deal. SHE SHOULD BE RUNNING THIS LOCATION.
More
by Prooney82
Other Employees Tagged:
David Iannacone
, Brandon Hinton, Ricky Janoher, Christopher Lila, Cathryn J Winschel (pleasure to deal with)
Jul 29, 2024 -
INFINITI Stuart responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Joshua Muir
General Manager
(772) 254-8222
Jul 29, 2024 -
Prooney82 responded
Josh,
We fully intended to chalk this up to a bad experience with a hot-tempered, insecure finance manager. But, after receiving private calls from staff members yesterday apologizing and explaining what actually happened, as well as giving similar horror stories involving Brandon and his temper/threats with other customers - we decided something needed to be said. I’ve pieced together the conversations I had with Ricky, Chris and Orlando to make sense of this. It’s now clear that we were intentionally lied to multiple times. It’s literally in the texts. For the record: Cathryn is an absolute rock star, and Chris/Orlando were just doing their jobs.
Staff was pleasant and very helpful.
Very professional and they did not try to pressure me into a decision before I was ready.
Very professional and they did not try to pressure me into a decision before I was ready.
More
by pdenisevw
Verified Customer
Verified Customer
Other Employees Tagged:
Austin Robinson
Jun 19, 2024 -
INFINITI Stuart responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Joshua Muir
General Manager
(772) 254-8222
Whitney is very professional and she is the only reason I
use Infiniti of stuart for service.
use Infiniti of stuart for service.
More
by ERICFINKEL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Whitney Robinson
May 29, 2024 -
INFINITI Stuart responded
Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Ross Fitzsimmons
Service Manager
(772) 254-8222
Salesman (Ralston) was extremely courteous and was the
reason I came back. Management was very respectful, and thanked me for my business with follow up calls.
reason I came back. Management was very respectful, and thanked me for my business with follow up calls.
More
by Cjmulrooney
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2024 -
INFINITI Stuart responded
Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Ross Fitzsimmons
Service Manager
(772) 254-8222