Joshua Scutt | Page 3

Purchased a pre owned vehicle recently. I am out of state and this requires additional documentation to complete transaction. After dealership collected my money, the process slowed demonst I am out of state and this requires additional documentation to complete transaction. After dealership collected my money, the process slowed demonstrably. After speaking with salesman, customer care personnel, finance ( I paid cash), it seemed none of the personnel could figure out what the other was doing. Writing this critique, I still have not received a follow up call confirming dealership receipt of proof of insurance. What should be a fairly streamlined process, was anything but that. Having said that, I believe the employees were trying, but the chain of command needs some work. Regards, GB More

by breentracey4 Verified Customer Verified Customer

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Nice friendly down to earth staff who were caring and polite for my search for a car after it was totaled In tropical storm Debbie polite for my search for a car after it was totaled In tropical storm Debbie More

by l.cerra Verified Customer Verified Customer

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Easy to deal with, very knowledgeable and best part was Jason, my salesman, got me pictures and video within minutes of my request so I could purchase the car from out of state without ever going to the de Jason, my salesman, got me pictures and video within minutes of my request so I could purchase the car from out of state without ever going to the dealer. More

by MARK@313LAWHELP.COM Verified Customer Verified Customer

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I drove three hours to this dealership the buy a car I thought I was getting for a really good deal for my mom who was in need of a vehicle. It was a 2022 Chrysler Pacifica with only 56k miles on it and t thought I was getting for a really good deal for my mom who was in need of a vehicle. It was a 2022 Chrysler Pacifica with only 56k miles on it and the price was $20k!!!! The car itself was wonderful but the person who I went to to go through the financing with ended up being a devil in disguise. Not only did he run my credit credit before I even said I was ready he ran my credit for a $32k loan before I even got to his office! He added all these extra things such as extended warranty, pre-paid maintenance, and gap insurance. Now here’s my thing, when he told me I was “ already approved” and he already put on the extended warranty and prepaid maintenance my mom had originally told him no, but he said the extended warranty was bumper to bumper and covered everything that wasn’t a “wear item” so things like the battery, brakes, etc; but if something mechanically went wrong with my car I’d be covered. And as for the pre-paid maintenance I could go to any dealership nearby and I’d be able to get an oil change and tire rotation. Not only did I find out that the pre-paid maintenance was only for Morgan auto groups (which aren’t anywhere near my house). But also! The extended warranty didn’t cover anything mechanical but only the “tech” in my car like the screen (I can drive a car with a messed up screen I can’t drive a car with a messed up engine!). Now he did say that these are things I can rid of later on. But the issue is he ran my credit with all these things added on before even going through me and in order to get rid of these things and lower my monthly payment I’d had to refinance (which effects my credit score). And on top of that he knew that if I told him to remove it he’d had to run my credit again, giving me TWO hard inquiries instead of one for the same car. This guy is a crook and I’m never buying a car here again no matter the deal and I advise you no matter how good the deal is not to buy a car here either if you want to protect your credit. The sad part is I wasn’t even against the extended warranty cause I like the idea of my powertrain being covered while I’m paying the car every month. But him not running it with me and turning a $20k car into a $32k before I even walk into his office is very telling to what he’s done to other people. More

by Darien Ciriaco Verified Customer Verified Customer

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Everything from sales to finance was perfect. The only issue was Sirius XM for 39 days seemed pretty petty for an 80,000 vehicle. I bought a Ford and it was free for 2 years. I have only had the The only issue was Sirius XM for 39 days seemed pretty petty for an 80,000 vehicle. I bought a Ford and it was free for 2 years. I have only had the car for a few weeks and I am getting emails to sign up. Seems pretty fast to have spend more money this quick. More

by GREG@QUICKORGANICS.COM Verified Customer Verified Customer

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Great Management, Sales team is impeccable, Professionalism at the highest standard, and the customer's satisfaction is guaranteed..... Thank you Team Professionalism at the highest standard, and the customer's satisfaction is guaranteed..... Thank you Team More

by benitez0 Verified Customer Verified Customer

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I had a great experience. Everyone I came in contact with was kind, friendly, and patient. They helped me pick the right vehicle with all the features that were important to m Everyone I came in contact with was kind, friendly, and patient. They helped me pick the right vehicle with all the features that were important to me. I walked away feeling I had the perfect car that I had been searching for. More

by ANGIE.W Verified Customer Verified Customer

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Great dealership. Jason and Josh helped me tremendously with my purchase. The lady that helps you transfer your insurance was very helpful as well. Great place! Jason and Josh helped me tremendously with my purchase. The lady that helps you transfer your insurance was very helpful as well. Great place! More

by drace1968 Verified Customer Verified Customer

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Sayvon and Josh went to great lengths to get me into my new car. Having a less than favorable credit rating made it difficult but Josh persevered and made it happen. I can’t thank these guys enough! new car. Having a less than favorable credit rating made it difficult but Josh persevered and made it happen. I can’t thank these guys enough! More

by josephbordas Verified Customer Verified Customer

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started out ruff but your team stood up and gave me great service when it was finished service when it was finished More

by micjop12 Verified Customer Verified Customer

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