

22 Reviews
Write a Review22 Reviews of Joshua Smith
May 19, 2025
It was a fast and easy way to get my car taken care of when I was sick. when I was sick. More
Other Employees Tagged: Jessica Hernandez, Grant Mckay, Randy Holder , April Lawshea, Kaleb Ortiz
May 16, 2025
Back story: Was a customer of Fox Ford since it was in South Loop on Motor Row. Always 5-star service with them but not so much in two service visits to Murgado. Was not asked to complete survey after fir South Loop on Motor Row. Always 5-star service with them but not so much in two service visits to Murgado. Was not asked to complete survey after first visit but wanted to give them another chance. As before, even though I had an "appointment both times," my wait was more than two hours for a quick change in the first visit and more than four hours for the second which was for a repair. I understand the longer wait but I had to track down the service rep to check our status. As it turned out, a needed part was not available until the next day and I left the car there -- annoying but understandable. The service rep told me that my car would be the first for the tech the following day but, despite receiving a text about 7:30am that the needed part had arrived, work didn't begin until the afternoon. It was near closing time when the car was ready, again after I sought out the service tech. When I received the invoice, it included a description of the issue that was unlike what I had described it to be. Even though Murgado is quite convenient for me, I'm thinking that it's time to find another dealership for service work, no matter how routine. I wish others well in their dealings with Murgado. More
May 13, 2025
Just getting started with this dealership! They have a little ways to go but I like the service. They have a little ways to go but I like the service. More
Other Employees Tagged: Ali Bilal, Assad Hamzeh, Gabe Diaz, Grant Mckay, Ken Deichman, Marta Garcia, Julio Garcia, Randy Holder , Kaleb Ortiz
April 28, 2025
My car was not ready the day it was supposed to be and zero communication about the delay. I was waiting for my car to be ready for hours and then had to uber home and then had to uber back in the morning zero communication about the delay. I was waiting for my car to be ready for hours and then had to uber home and then had to uber back in the morning. Very disappointing experience. More
April 07, 2025
They do great works on time. They are helpful helpful.their customer service & price are wonderful. They are helpful helpful.their customer service & price are wonderful. More
Other Employees Tagged: Jessica Hernandez, Grant Mckay, Randy Holder , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz
March 24, 2025
Team is always helpful and responsive. I trust their service recommendations for items I did not request. I trust their service recommendations for items I did not request. More
Other Employees Tagged: Jessica Hernandez, Grant Mckay , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz
March 14, 2025
the service of the car service is generally low, recently I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served.. I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served... More
Other Employees Tagged: Tray Hill, Jessica Hernandez, Grant Mckay , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz


