Joshua Smith
Joshua Smith at Murgado Ford of Chicago

Joshua Smith

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.2
22 Reviews
4.2

22 Reviews

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22 Reviews of Joshua Smith

May 19, 2025

Dealership Rating
Employee Rating

It was a fast and easy way to get my car taken care of when I was sick. More

by Patricia
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Randy Holder , April Lawshea, Kaleb Ortiz

May 21, 2025

Murgado Ford of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us.

May 16, 2025

Dealership Rating
Employee Rating

Back story: Was a customer of Fox Ford since it was in South Loop on Motor Row. Always 5-star service with them but not so much in two service visits to Murgado. Was not asked to complete survey after fir More

by Dwain
Service Time
Service Communication
Recommend Dealer
No
May 21, 2025

Murgado Ford of Chicago responded

Thank you for sharing your experience and giving Murgado a second chance. We’re sorry to hear about the long waits, communication gaps, and the confusion with your invoice. Your feedback is important and will be shared with the team to help improve.

May 13, 2025

Dealership Rating
Employee Rating

Just getting started with this dealership! They have a little ways to go but I like the service. More

by bcrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Murgado Ford of Chicago responded

Thanks for the review! We hope to earn that fifth star the next time we serve you!

April 28, 2025

Dealership Rating
Employee Rating

My car was not ready the day it was supposed to be and zero communication about the delay. I was waiting for my car to be ready for hours and then had to uber home and then had to uber back in the morning More

by Mc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
May 01, 2025

Murgado Ford of Chicago responded

Thank you for the feedback. We're glad to hear your service advisor was helpful, though we understand your concern about the wait time. We'll use your input to improve efficiency moving forward and appreciate your patience during your visit.

April 07, 2025

Dealership Rating
Employee Rating

They do great works on time. They are helpful helpful.their customer service & price are wonderful. More

by zalalemromi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Randy Holder , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 04, 2025

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Employee Rating

Excellent customer service. Joshua was very attentive and kept me informed of the service. I appreciated that More

by Scarlet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2025

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

April 02, 2025

Dealership Rating
Employee Rating

Nice location in the city and I know the mechanics know what they're doing More

by RJomalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

Murgado Ford of Chicago responded

Thank you for your feedback! We're glad to hear you had a positive experience with our location and feel confident in the expertise of our mechanics. We appreciate your trust and look forward to assisting you again!

March 25, 2025

Dealership Rating
Employee Rating

I have only had good experiences with this dealership. I’m thankful for their professionalism. More

by Alexandria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aimmey Garcia

Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 24, 2025

Dealership Rating
Employee Rating

Team is always helpful and responsive. I trust their service recommendations for items I did not request. More

by tkmw86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 14, 2025

Dealership Rating
Employee Rating

the service of the car service is generally low, recently I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served.. More

by zhorobaev81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tray Hill, Jessica Hernandez, Grant Mckay , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

Mar 26, 2025

Murgado Ford of Chicago responded

We’re sorry to hear about the inconvenience you've experienced with our service hours. We understand how important it is for our customers to have reliable service. Your feedback is valuable, and we’ll take it into consideration as we work to improve our availability. If you'd like to discuss this further, feel free to reach out.

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