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Joshua Smith
Joshua Smith at Murgado Ford of Chicago
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Joshua Smith

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.4
19 Reviews
4.4

19 Reviews

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19 Reviews of Joshua Smith

April 28, 2025

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Employee Rating

My car was not ready the day it was supposed to be and zero communication about the delay. I was waiting for my car to be ready for hours and then had to uber home and then had to uber back in the morning More

by Mc
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Service Time
Service Communication
Recommend Dealer
No
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May 01, 2025

Murgado Ford of Chicago responded

Thank you for the feedback. We're glad to hear your service advisor was helpful, though we understand your concern about the wait time. We'll use your input to improve efficiency moving forward and appreciate your patience during your visit.

April 07, 2025

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Employee Rating

They do great works on time. They are helpful helpful.their customer service & price are wonderful. More

by zalalemromi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Aimmey Garcia, April Lawshea, Grant Mckay, Kaleb Ortiz, Randy Holder , Michael Hedrick

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Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 04, 2025

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Excellent customer service. Joshua was very attentive and kept me informed of the service. I appreciated that More

by Scarlet
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2025

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

April 02, 2025

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Employee Rating

Nice location in the city and I know the mechanics know what they're doing More

by RJomalley
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 02, 2025

Murgado Ford of Chicago responded

Thank you for your feedback! We're glad to hear you had a positive experience with our location and feel confident in the expertise of our mechanics. We appreciate your trust and look forward to assisting you again!

March 25, 2025

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Employee Rating

I have only had good experiences with this dealership. I’m thankful for their professionalism. More

by Alexandria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aimmey Garcia

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Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 24, 2025

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Employee Rating

Team is always helpful and responsive. I trust their service recommendations for items I did not request. More

by tkmw86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Aimmey Garcia, April Lawshea, Grant Mckay, Kaleb Ortiz , Michael Hedrick

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Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 14, 2025

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Employee Rating

the service of the car service is generally low, recently I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served.. More

by zhorobaev81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tray Hill, Jessica Hernandez, Aimmey Garcia, April Lawshea, Grant Mckay, Kaleb Ortiz , Michael Hedrick

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Mar 26, 2025

Murgado Ford of Chicago responded

We’re sorry to hear about the inconvenience you've experienced with our service hours. We understand how important it is for our customers to have reliable service. Your feedback is valuable, and we’ll take it into consideration as we work to improve our availability. If you'd like to discuss this further, feel free to reach out.

March 13, 2025

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Employee Rating

Everyone was super helpful and reliable. Julio provided me with excellent service and so did Joshua. More

by Mario93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julio Garcia

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Mar 14, 2025

Murgado Ford of Chicago responded

Thank you for sharing your positive experience! We're glad to hear that Julio and Joshua provided excellent service. We appreciate your feedback and look forward to assisting you again in the future!

March 13, 2025

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Employee Rating

I got my oil changed and they checked my vehicle For any other service needs They also washed my car and that was awesome! I appreciate the professionalism and great customer care Thank you More

by lizsumay
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Aimmey Garcia, April Lawshea, Grant Mckay, Kaleb Ortiz , Michael Hedrick

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Mar 14, 2025

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're thrilled to hear that you had a positive visit and appreciated the extra care, like the car wash. We look forward to serving you again soon!

March 05, 2025

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Employee Rating

I went in for an oil change that lasted two hours, and was blocked in when they said my car was ready. More

by cooperdc44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tray Hill, Avery Lawrence, Aimmey Garcia

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Mar 07, 2025

Murgado Ford of Chicago responded

I'm sorry to hear you waited longer than expected and being blocked in when your car is ready. I recommend reaching out to the service department to express your concerns so they can address it and prevent it from happening in the future. Your feedback is important, and we want to make sure your next visit goes more smoothly!

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