Joshua Smith

My service advisor was communicative via text and the car was ready before originally expected. was ready before originally expected. More

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got my rear breaks and tie rod work done yesterday and the service was great and prompt. the service was great and prompt. More

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It was a fast and easy way to get my car taken care of when I was sick. when I was sick. More

by Patricia Verified Customer Verified Customer

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Back story: Was a customer of Fox Ford since it was in South Loop on Motor Row. Always 5-star service with them but not so much in two service visits to Murgado. Was not asked to complete survey after fir South Loop on Motor Row. Always 5-star service with them but not so much in two service visits to Murgado. Was not asked to complete survey after first visit but wanted to give them another chance. As before, even though I had an "appointment both times," my wait was more than two hours for a quick change in the first visit and more than four hours for the second which was for a repair. I understand the longer wait but I had to track down the service rep to check our status. As it turned out, a needed part was not available until the next day and I left the car there -- annoying but understandable. The service rep told me that my car would be the first for the tech the following day but, despite receiving a text about 7:30am that the needed part had arrived, work didn't begin until the afternoon. It was near closing time when the car was ready, again after I sought out the service tech. When I received the invoice, it included a description of the issue that was unlike what I had described it to be. Even though Murgado is quite convenient for me, I'm thinking that it's time to find another dealership for service work, no matter how routine. I wish others well in their dealings with Murgado. More

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Just getting started with this dealership! They have a little ways to go but I like the service. They have a little ways to go but I like the service. More

by bcrossley78 Verified Customer Verified Customer

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My car was not ready the day it was supposed to be and zero communication about the delay. I was waiting for my car to be ready for hours and then had to uber home and then had to uber back in the morning zero communication about the delay. I was waiting for my car to be ready for hours and then had to uber home and then had to uber back in the morning. Very disappointing experience. More

by Mc Verified Customer Verified Customer

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They do great works on time. They are helpful helpful.their customer service & price are wonderful. They are helpful helpful.their customer service & price are wonderful. More

by zalalemromi Verified Customer Verified Customer

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Excellent customer service. Joshua was very attentive and kept me informed of the service. I appreciated that Joshua was very attentive and kept me informed of the service. I appreciated that More

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Nice location in the city and I know the mechanics know what they're doing what they're doing More

by RJomalley Verified Customer Verified Customer

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I have only had good experiences with this dealership. I’m thankful for their professionalism. I’m thankful for their professionalism. More

by Alexandria Verified Customer Verified Customer

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