Joshua Smith | Page 3

The service tech was pleasant and attentive. She did make excuses for everything that was on my mind about the car. I haven’t owned an American car in over 30 years until this car and it will b She did make excuses for everything that was on my mind about the car. I haven’t owned an American car in over 30 years until this car and it will be my last. Quality just isn’t there. Level of service lacks as well. There was an issue with my windshield washer pump and Murgado was going to charge me $700 to repair it and I had my local ASCE Certified mechanic look at it and he fixed it for nothing. It was that simple. More

by djwennerlyn Verified Customer Verified Customer

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Well organized, efficient service, value the shuttle service to get to and from, good location service to get to and from, good location More

by lawrence.lazarko Verified Customer Verified Customer

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The technician assured me that the air conditioning was working. During recent heat wave we found that the ac was not working. This was the second te I have brought on my car for this issue. I feel I've be working. During recent heat wave we found that the ac was not working. This was the second te I have brought on my car for this issue. I feel I've been scammed out of $2000. More

by louiscabrera Verified Customer Verified Customer

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Too many people involved without a communication plan so the customer issues are lost in translation Service agents asking for unjustified charges the customer issues are lost in translation Service agents asking for unjustified charges More

by INFO@ZEINALIMO.COM Verified Customer Verified Customer

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No customer focus. Was sent to parking lot to find my car when picking up. Seemed like I was intruding on staff at drop off and pick up. Lack notification of stays of r Was sent to parking lot to find my car when picking up. Seemed like I was intruding on staff at drop off and pick up. Lack notification of stays of repair. Had to make multiple calls. More

by bernard_peculis Verified Customer Verified Customer

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I typically have gone in for the works oil change, including an overall check-up on my car. The prices have gone up considerably with new ownership, and even credit card use fees are now passed along including an overall check-up on my car. The prices have gone up considerably with new ownership, and even credit card use fees are now passed along the customer. There is no upside to changing your oil at the dealer anymore -- either for price or add on services-- when compared to third parties. Completed oil change, and technical issues with the notification system resulting in my waiting for an hour extra for the car -- even though it was finished. No one came to find me in the waiting area while the technical glitches were resolved. More

by leopolddavid Verified Customer Verified Customer

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Tech did not diagnose problem completely. Secondary problem would cost 3000 more. Maybe lack of experience? Secondary problem would cost 3000 more. Maybe lack of experience? More

by timmillner Verified Customer Verified Customer

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Jessica is amazing & has always done a great job with great customer service! Josh next to her is a condescending xxxxxx that talks down to people! great customer service! Josh next to her is a condescending xxxxxx that talks down to people! More

by EAHAMMER74 Verified Customer Verified Customer

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Customer service was excellent my vehicle was inspected and promptly returned within a reasonable time. and promptly returned within a reasonable time. More

by jsantos21 Verified Customer Verified Customer

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Everything was efficient. Staff were friendly. Communication was effective. I appreciate the quick turnaround time Staff were friendly. Communication was effective. I appreciate the quick turnaround time More

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