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Joshua Smith
Joshua Smith at Murgado Ford of Chicago

Joshua Smith | Page 5

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.1
56 Reviews
4.1

56 Reviews

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56 Reviews of Joshua Smith

April 02, 2025

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Employee Rating

Nice location in the city and I know the mechanics know what they're doing More

by RJomalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 02, 2025

Murgado Ford of Chicago responded

Thank you for your feedback! We're glad to hear you had a positive experience with our location and feel confident in the expertise of our mechanics. We appreciate your trust and look forward to assisting you again!

March 25, 2025

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Employee Rating

I have only had good experiences with this dealership. I’m thankful for their professionalism. More

by Alexandria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aimmey Garcia

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Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 24, 2025

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Employee Rating

Team is always helpful and responsive. I trust their service recommendations for items I did not request. More

by tkmw86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay , Aimmey Garcia, Michael Hedrick, Jessica Hernandez, April Lawshea, Kaleb Ortiz

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Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 14, 2025

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Employee Rating

the service of the car service is generally low, recently I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served.. More

by zhorobaev81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Mckay , Aimmey Garcia, Michael Hedrick, Jessica Hernandez, Tray Hill, April Lawshea, Kaleb Ortiz

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Mar 26, 2025

Murgado Ford of Chicago responded

We’re sorry to hear about the inconvenience you've experienced with our service hours. We understand how important it is for our customers to have reliable service. Your feedback is valuable, and we’ll take it into consideration as we work to improve our availability. If you'd like to discuss this further, feel free to reach out.

March 13, 2025

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I got my oil changed and they checked my vehicle For any other service needs They also washed my car and that was awesome! I appreciate the professionalism and great customer care Thank you More

by lizsumay
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay , Aimmey Garcia, Michael Hedrick, Jessica Hernandez, April Lawshea, Kaleb Ortiz

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Mar 14, 2025

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're thrilled to hear that you had a positive visit and appreciated the extra care, like the car wash. We look forward to serving you again soon!

March 13, 2025

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Everyone was super helpful and reliable. Julio provided me with excellent service and so did Joshua. More

by Mario93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julio Garcia

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Mar 14, 2025

Murgado Ford of Chicago responded

Thank you for sharing your positive experience! We're glad to hear that Julio and Joshua provided excellent service. We appreciate your feedback and look forward to assisting you again in the future!

March 05, 2025

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Employee Rating

I went in for an oil change that lasted two hours, and was blocked in when they said my car was ready. More

by cooperdc44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avery Lawrence , Aimmey Garcia, Tray Hill

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Mar 07, 2025

Murgado Ford of Chicago responded

I'm sorry to hear you waited longer than expected and being blocked in when your car is ready. I recommend reaching out to the service department to express your concerns so they can address it and prevent it from happening in the future. Your feedback is important, and we want to make sure your next visit goes more smoothly!

February 28, 2025

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Employee Rating

The work performed on my call for a recall issue was satisfactory, but I feel the vehicle inspection and recommended services were extremely over priced (except the oil change was somewhat reasonably pr More

by katelynricherson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 10, 2025

Murgado Ford of Chicago responded

Thank you for your feedback. We're glad to hear the recall work was satisfactory, but we understand your concerns about the pricing and the recommended services. We always strive to provide fair and transparent pricing, and your input helps us improve. If you have any further questions or concerns, please don’t hesitate to reach out!

February 26, 2025

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Employee Rating

Great services very satisfied fast and accurate attentively cheerful analysis helpful on all ways on getting car More

by luismonreal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2025

Murgado Ford of Chicago responded

Thank you for your glowing review! We’re so glad to hear that you were satisfied with the fast, accurate, and cheerful service you received. Our team strives to make the car-buying process as smooth and helpful as possible, and it’s great to know we succeeded. Enjoy your new car, and let us know if we can assist you in the future!

February 25, 2025

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Employee Rating

Very professional highly knowledgeable staff, quick and thorough response, reasonable charges. One thing though please improve telephone contact. lmpossible to reach anyone in the company unless customer More

by Connietriggiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Enrique Rodriguez, Ryan Hayes , April Lawshea, Ricardo Mendoza, Kaleb Ortiz, Ryan White - excellent rating!!!

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Feb 26, 2025

Murgado Ford of Chicago responded

This is great feedback -- thanks for taking the time to post your review. We’re glad you had a positive experience with our staff and that we met your expectations. We also appreciate your suggestion about improving telephone contact. We understand how important it is for first-time customers to easily reach the right person, and we’ll work on improving that process. Thank you for bringing it to our attention!

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