The receiving areas and the waiting area was very clean
and comfortable. Everyone was very polite and friendly. Very helpful. I will definitely go back in the future if needed
and comfortable. Everyone was very polite and friendly. Very helpful. I will definitely go back in the future if needed
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by Pssmith11
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
Great customer service.
Was in and out within 30 minutes. This is one of the best service departments in the area.
Was in and out within 30 minutes. This is one of the best service departments in the area.
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by Sharkwmn
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
The employees are great, only thing is i asked to check
my breaks an it still makes noise my car only has 4600 miles and it should not be making noise. They did not fix the issue.
my breaks an it still makes noise my car only has 4600 miles and it should not be making noise. They did not fix the issue.
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by jose.deluna96
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Jose, we're grateful for your positive remarks about our employees. We regret the inconvenience with your brakes and encourage you to reach out so we can address this issue promptly.
They easily figure out what was wrong with my vehicle and
produce estimates while I was there and successfully fix my 4 x 4 ram pickup truck
produce estimates while I was there and successfully fix my 4 x 4 ram pickup truck
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by Lanie Ashton
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
We're delighted to know that our team efficiently identified and resolved the issue with your 4x4 Ram pickup truck. Your satisfaction with our transparent estimates and quality service is important to us. We hope to see you again soon!
Dealership is very nice and they are very clear on what
they will be doing and get things done very fast but efficient
they will be doing and get things done very fast but efficient
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by calistapolyzos
Verified Customer
Verified Customer
Service Price Transparency
Sep 18, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you for your wonderful feedback! We're thrilled to hear you appreciated our transparency and efficiency. We look forward to welcoming you back for more quality service.
The customer service was excellent.
The technician was able to answer my questions and even showed me a video.
The technician was able to answer my questions and even showed me a video.
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by keschona
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
I’m not sure of the names
Sep 18, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you for the fantastic review! We're happy to know our Technician could answer your questions and provide a video. Your positive experience reflects our commitment to Quality and Transparency. We look forward to your next visit!
Left multiple messages and never once received a call
back. Was promised vehicle would be done on Thursday did not get it back until the following Monday afternoon
back. Was promised vehicle would be done on Thursday did not get it back until the following Monday afternoon
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by knjmail
Verified Customer
Verified Customer
Service Price Transparency
Sep 15, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
We're truly sorry for the lack of communication and the delay in returning your vehicle. Please feel free to email us at social@southernchryslerdodgejeepramnewportnews.com with your contact information and a manager will reach out to you directly to address your concerns. We are committed to improving our service and ensuring a better experience in the future.
I went there with a unique problem with my jeep that a
dealership in Williamsburg couldn’t resolve nor could an independent shop. I was at the end of my rope with options when I took it to southern. The s
dealership in Williamsburg couldn’t resolve nor could an independent shop. I was at the end of my rope with options when I took it to southern. The service manager took my case and considered it a challenge, and was able to resolve the issue very inexpensively. I’m grateful for him and for his team.
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by Howard Murray
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Cleon
Sep 15, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
I came in for my annual state inspection and oil change
on my 2023 Jeep Compass with 19754 miles.
While I appreciate the detailed video the technician sent me, I do not like the recommendations he made
on my 2023 Jeep Compass with 19754 miles.
While I appreciate the detailed video the technician sent me, I do not like the recommendations he made for my car. He recommended two tires, a four wheel alignment and a fuel injection cleaning service. In all, this would have cost me close to one thousand dollars on a vehicle that passed state inspection and has less than twenty thousand miles on it!!
To me, this is very deceitful and unacceptable.
Fortunately, I knew not to accept these recommendations and just drove the car home with the service I came in for free of charge since we bought the car new.
This is a poor way to run a business. I had high hopes for this dealership, but now, those hopes are dashed.
Please do better.
I am open to a face to face conversation if the dealership thought my experience brings value to their future customer service policies.
Thank you, Paul
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by WHITSEND50
Verified Customer
Verified Customer
Service Price Transparency
Sep 15, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Paul, we're sorry to hear about your disappointment with the recommendations. Please email us at social@southernchryslerdodgejeepramnewportnews.com with your contact information so we can address your concerns directly. We are dedicated to providing quality service and appreciate your input.
Julianna was great to work with getting my RAM serviced.
It was easy to make an appointment, and communication throughout the process was excellent.
It was easy to make an appointment, and communication throughout the process was excellent.
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by JSCHLANK
Verified Customer
Verified Customer
Service Price Transparency
Sep 15, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
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