Joshua Ware
Joshua Ware at Southern Chrysler Dodge Jeep Ram Newport News

Joshua Ware

Service Director

Southern Chrysler Dodge Jeep Ram Newport News

12629 Jefferson Ave
Newport News, VA 23602

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4.2
132 Reviews
4.2

132 Reviews

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132 Reviews of Joshua Ware

May 29, 2026

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Employee Rating

I just found out that I’m supposed to be getting free oil changes after paying for them for years at this dealer where I bought my car. More

by COOKINGMAMA565
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Recommend Dealer
Yes

May 29, 2026

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I made a Appointment for a oil Change and was told I was the 6th in line. What is the purpose of making an appointment? The result of Making an appointment was a close to a three hour oil change. More

by BENABISEF
Service Price Transparency
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Recommend Dealer
Yes

May 27, 2026

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Absolute top notch service! ! Quick in and out and the employed were quite friendly and professional. More

by Josie
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Recommend Dealer
Yes
May 28, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 26, 2026

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Great customer service. They always take good care of my car in a timely manner. More

by CRCHAPPELL45
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Recommend Dealer
Yes
May 27, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 25, 2026

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Everything was taken care of appointment was in the system was honest about the time to do the work and the truck was ready for pickup More

by JFRESHCORN
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 25, 2026

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Parts changers not machanics but don't feel bad it's the norm now just because scan tool says wheel sensors doesn't mean they are bad means abs not receiving signal that could be a few things and to say More

by noemail00
Service Price Transparency
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Recommend Dealer
No
May 27, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for bringing this to our attention, Earl. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 24, 2026

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Great experience. Close by and convenient. Less than expected wait time. Clean bathrooms plenty of coffe and snacks. More

by johncole
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 22, 2026

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Everyone was great! Service was completed within a quick time and the staff made it a great experience. More

by cincwalker
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 21, 2026

Dealership Rating
Employee Rating

Nobody said anything about having to pay a fee if you used a cre6card till after service was rendered. The cre6card fee should be explained before services More

by AVD986
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Service department

May 27, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for taking the time to provide us with this feedback.

May 21, 2026

Dealership Rating
Employee Rating

Very swift service, great attitudes, and a clean environment. Have been a customer for about 2 years now since checkered flag. More

by Noah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominic Bennett

May 27, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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