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Joshua Ware
Joshua Ware
Service Director
Southern Chrysler Dodge Jeep Ram Newport News
12629 Jefferson Ave
Newport News, VA 23602
149 Reviews
149 Reviews
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149 Reviews of Joshua Ware
Verified Customer
June 24, 2026
I brought my car in because the vents in the rear won't blow cold air and the ac in the front keeps fluctuating in temps from cold to cool. They have not resolved the issue. 3 times they said it was fix an blow cold air and the ac in the front keeps fluctuating in temps from cold to cool. They have not resolved the issue. 3 times they said it was fix and all 3 times it's in the same state as it was when I first took it in. Telling me it's normal for rear vents to blow 80 degrees with the ac on and they didnt even address the hissing sound behind the engine under the hood (which i mentioned eveytime I took it in as well). I went to the show room floor and asked to test drive another car same make and model just to test the ac and BAM! that cars ac blowing ice cold out of all vents. GO FIGURE! I talk to a couple of different managers at that location. I was told take the car somewhere else. (But southern calls themselves professionals) The car is under warranty and they won't fix it. More
by keith fuller
June 14, 2026
made appointment on line, took truck into dealer for them to tell me they will not do anything to my truck because it’s older than a 2015. they did do the inspection but would not do anything thing else. nev to tell me they will not do anything to my truck because it’s older than a 2015. they did do the inspection but would not do anything thing else. never heard of this before while on line it should of flagged my truck i gave them the are and model, More
by ronaldcherry60
June 14, 2026
Overall service was good but I was there around 8:30 and it seemed a little unorganized. I got taken care of quickly but there was a line behind me about 5 or 6 people deep. The service on the vehicle was it seemed a little unorganized. I got taken care of quickly but there was a line behind me about 5 or 6 people deep. The service on the vehicle was quick but I had to ask to get checked out after the vehicle was parked and ready to go. Noticed a black mark like grease on floor after I got home. Good thing I put a towel down before I came in. I’d rather have grease on a 5 dollar towel than on my carpet. But yeah overall service was good and staff was trying hard to smooth it out after maybe a little rough start to the day. Thank you and I will return. More
by Mike
June 07, 2026
I made an appointment to get my front and rear differential fluid exchanged and an oil change. My truck was making some noises in the rear when turning and thought that would be a good start. When differential fluid exchanged and an oil change. My truck was making some noises in the rear when turning and thought that would be a good start. When I arrived first thing in the morning, first in line. My assigned service rep was not at work and apparently the system lost my appointment details. When another rep took me they had to start a new appointment request. He was very dismissive due to me not being originally assigned to him. Took about two and a half hours, which was close to expected. I did not get a comprehensive review nor any notes. They did not mention anything about my noise concerns. since then the noise persisted and I had to take it to another shop to find out my axle needs torn down to check bearings which was most likely the cause of the noise. It was very apparent there was a lack of care given to the customer which was very irritating. Not going back. More
by palmer.jj24
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