The service department was fast and efficient in
diagnosing problems with my vehicle, so far the repairs done are holding up and pricing seems to be fair.
diagnosing problems with my vehicle, so far the repairs done are holding up and pricing seems to be fair.
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by brandt224
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Between 22 Jul 225 to 8 Jul 26 I have experienced, on 94
occasions, problems with the UConnect system on my Jeep. These issues include loud buzzing, black screens, constant downloading (normal cycle lasts
occasions, problems with the UConnect system on my Jeep. These issues include loud buzzing, black screens, constant downloading (normal cycle lasts from 30 seconds to 120 seconds, failure of touchscreen buttons to operate, and message errors that a UConnect Box Error has occurred and to immediately take to take my Jeep to the dealer service department. I have brought the car to the dealership on several occasions, gave the technician a detailed description of each failure. The technician was unable to duplicate the issue. On 17 April 26, I returned to the dealership after getting another UConnect error message. This time, after much testing, the buzzing commenced, screen went black, all functions ceased to perform, and finally downloading commenced. The technician informed me the system was faulty (no surprise there!) and that a replacement was ordered. He said I would be called when it arrived. It has been almost three months, and I have not heard anything. I have even stopped by the service department on occasion and have been told it still had not come in! I really feel that I cannot rate anyone since NOTHING has happened, nor has anyone kept me informed.
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by JMGMST
Verified Customer
Verified Customer
Jul 09, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerdodgejeepramnewportnews.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Jul 09, 2026 -
JMGMST responded
very unhappy!!!
Needs online schedule to include safety inspection.
I had to call to make appointment.. Made same comment last year.
I had to call to make appointment.. Made same comment last year.
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by emixer
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you for taking the time to provide us with this feedback.
The dealership is fast, efficient all the service people
are friendly, and I highly recommend their services.
are friendly, and I highly recommend their services.
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by NIVLEMDB
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Service reps were very friendly and kept me updated
throughout the visit. It was faster than I had anticipated.
throughout the visit. It was faster than I had anticipated.
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by Ed Delosreyes
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kyan
Jul 03, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
Great service and communication.
Definitely was kept up to date with any changes in service and courteous personnel.
Definitely was kept up to date with any changes in service and courteous personnel.
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by envscisully72
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Service manager was incredibly helpful.
Slight hiccup with their automated scheduler but they were still able to work with me.
Slight hiccup with their automated scheduler but they were still able to work with me.
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by William
Verified Customer
Verified Customer
Other Employees Tagged:
Tim
Jul 03, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
I brought my car in because the vents in the rear won't
blow cold air and the ac in the front keeps fluctuating in temps from cold to cool. They have not resolved the issue. 3 times they said it was fix an
blow cold air and the ac in the front keeps fluctuating in temps from cold to cool. They have not resolved the issue. 3 times they said it was fix and all 3 times it's in the same state as it was when I first took it in. Telling me it's normal for rear vents to blow 80 degrees with the ac on and they didnt even address the hissing sound behind the engine under the hood (which i mentioned eveytime I took it in as well). I went to the show room floor and asked to test drive another car same make and model just to test the ac and BAM! that cars ac blowing ice cold out of all vents. GO FIGURE! I talk to a couple of different managers at that location. I was told take the car somewhere else. (But southern calls themselves professionals) The car is under warranty and they won't fix it.
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by keith fuller
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Southern CDJR - Newport News inspected the customer’s vehicle on multiple occasions to verify the concern. After our initial inspections, the vehicle was evaluated by our shop foreman, who used an inspection camera to look inside the HVAC case. During that inspection, it appeared there may be a foreign object, such as a small piece of paper or string, partially obstructing one of the blend or air distribution doors. We replaced the blend door actuator. Under warranty.
We also explained to the customer that the rear HVAC vents will typically produce slightly warmer air than the front vents due to their location over the transmission tunnel. Unfortunately, we do not currently have another Charger of the same model available for comparison, and the redesigned Charger is not a valid comparison because its HVAC system is different. Including using different refrigerant.
The customer expressed concern because the factory warranty is nearing expiration. We explained that, given the current high outdoor temperatures, it is normal for the cabin to take time to cool down after the vehicle has been sitting in the heat, similar to how a home air conditioning system requires time to lower the interior temperature.
Per the manufacturer’s service information, an A/C vent discharge temperature of up to 25°F below ambient temperature is considered within specification. The customer arrived with his own infrared temperature gun; however, following the factory diagnostic procedure, we measured the vent discharge temperature using a probe thermometer placed directly in the air vent. The readings obtained were consistent with the specifications outlined in the service manual.
made appointment on line, took truck into dealer for them
to tell me they will not do anything to my truck because it’s older than a 2015. they did do the inspection but would not do anything thing else. nev
to tell me they will not do anything to my truck because it’s older than a 2015. they did do the inspection but would not do anything thing else. never heard of this before while on line it should of flagged my truck i gave them the are and model,
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by ronaldcherry60
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
We value and appreciate your business, Ronald. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.
Overall service was good but I was there around 8:30 and
it seemed a little unorganized. I got taken care of quickly but there was a line behind me about 5 or 6 people deep. The service on the vehicle was
it seemed a little unorganized. I got taken care of quickly but there was a line behind me about 5 or 6 people deep. The service on the vehicle was quick but I had to ask to get checked out after the vehicle was parked and ready to go. Noticed a black mark like grease on floor after I got home. Good thing I put a towel down before I came in. I’d rather have grease on a 5 dollar towel than on my carpet. But yeah overall service was good and staff was trying hard to smooth it out after maybe a little rough start to the day. Thank you and I will return.
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by Mike
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Mike. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerdodgejeepramnewportnews.com or respond directly to this message with the requested information. We hope to hear back from you soon.
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