Joshua Ware | Page 2

Tge initial staff displayed an indifferent and unwelcoming attitude when I first arrived, like they were doing me a favor instead of showing appreciation for my custom..The oil change service and unwelcoming attitude when I first arrived, like they were doing me a favor instead of showing appreciation for my custom..The oil change service and state inspection took an inordinate amount of time of about 3.5 hours compared to that of my regular Southern Ford dealership, which takes less than 2. I didn't go to this time only because of their previous online booking issues, which is now fixed. I'm a retired mechanic, and I know how long this should take. I was also not given clear information on which side engine mount was found defective to prevent passing inspection either because after being told it was on the right side, there wasn't clarification whether the technician was viewing it from the driver seat or vehicle front as the right side looking from inside the cabin doesn't appear broken when I tested it at home, just as he had in the shop. I expected much better from a Southern dealership, and I don't, plan on using this particular Chrysler dealership again. More

by bnsbtgog Verified Customer Verified Customer

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Thanks for the service . .. We appreciate you commitment and customer service. See you on the next time around .. We appreciate you commitment and customer service. See you on the next time around More

by bevkelly67 Verified Customer Verified Customer

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Trying to contact someone to actually talk to was next to impossible. All numbers go to an automated system and trying to transfer to the department were unsuccessful. Left 2 messages in Monday, online conta impossible. All numbers go to an automated system and trying to transfer to the department were unsuccessful. Left 2 messages in Monday, online contact form on Tuesday, but no return call or contact. Had to go to the dealer to talk to someone. Went in for service 2 days later and they said there was no problem. Reset the code and sent me in my way. Code returned in the morning. Had to go back in and they replaced the part they said was ok the day prior. All in all the staff were ok to deal with but I think the dealership as a whole needs some improvements in customer service. More

by ssechriest Verified Customer Verified Customer

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They are always friendly and helpful, they make sure the problem is resolved fully before I get my car back. problem is resolved fully before I get my car back. More

by allison.bahr Verified Customer Verified Customer

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Southern and my representative Roger. took great care of my 2020 Journey !!Each time my car needed help it was treated with extra TLC ! took great care of my 2020 Journey !!Each time my car needed help it was treated with extra TLC ! More

by domlady1 Verified Customer Verified Customer

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Excellent and courteous service, competitive pricing, and didn't try push an unnecessary "upsell" too hard. didn't try push an unnecessary "upsell" too hard. More

by DPROFFITT1 Verified Customer Verified Customer

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Very happy with a prompt and helpful customer service. The waiting area was clean and very nice. The waiting area was clean and very nice. More

by nariefa Verified Customer Verified Customer

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As Always the Service Was Outstanding. The Technician was Amazed and went beyond to help me with my issues. Thank You, Thank You!! The Technician was Amazed and went beyond to help me with my issues. Thank You, Thank You!! More

by PAMELADJOHNSON87 Verified Customer Verified Customer

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you charged me more then the quoted amount. your hours our not convenient with a 9 to 5 work day. your facilities are located in a Mazda dealer instead of the dodge dealership your hours our not convenient with a 9 to 5 work day. your facilities are located in a Mazda dealer instead of the dodge dealership More

by travis.redenbaugh Verified Customer Verified Customer

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I was extremely disappointed in my visit on 5/1. I had a appointment for a recall and took off work to take care of it. I was there 5 minutes before my appointment and all of the intake lines were I had a appointment for a recall and took off work to take care of it. I was there 5 minutes before my appointment and all of the intake lines were blocked and no one was moving cars. I parked outside and went in the check in. I informed them that I was waiting for my truck and was informed it would be an hour to an hour and a half. 7 minutes into my appointment is get a text saying that the initial inspection was completed but that my vehicle was not ready yet. I continued to wait, and wait, and wait. Finally 2 hours later I go to the service desk and ask what is going on. Another advisor (mine was out to lunch) told me that the inspection was done and that they have ordered the part. I was confused as I was there to have this fixed then and no one ever mentioned ordering anything. The advisor kind of blew it off and then went to figure out where my keys were. 10 minutes later her brings my truck through the front (because the intake area is still filled with cars) and hands me the keys and says that my advisor will call me to set up my next appointment. I left an called back later to speak with the manager. He was nothing there either and I was told a message was left for him to call me. It has now been 24 hours since I left the store and neither my advisor nor the manager has called me. If I do not hear something by Monday im going to start calling the General manager until someone answers me. More

by JASON.DANIELS33 Verified Customer Verified Customer

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