Joshua Ware | Page 2
Service Director
Southern Chrysler Dodge Jeep Ram Newport News
12629 Jefferson Ave
Newport News, VA 23602
151 Reviews
Write a Review151 Reviews of Joshua Ware
June 07, 2026
I made an appointment to get my front and rear differential fluid exchanged and an oil change. My truck was making some noises in the rear when turning and thought that would be a good start. When differential fluid exchanged and an oil change. My truck was making some noises in the rear when turning and thought that would be a good start. When I arrived first thing in the morning, first in line. My assigned service rep was not at work and apparently the system lost my appointment details. When another rep took me they had to start a new appointment request. He was very dismissive due to me not being originally assigned to him. Took about two and a half hours, which was close to expected. I did not get a comprehensive review nor any notes. They did not mention anything about my noise concerns. since then the noise persisted and I had to take it to another shop to find out my axle needs torn down to check bearings which was most likely the cause of the noise. It was very apparent there was a lack of care given to the customer which was very irritating. Not going back. More
May 31, 2026
The service department staff are so friendly and I feel comfortable asking them questions about my jeep. comfortable asking them questions about my jeep. More
Other Employees Tagged: Russ Beach
May 31, 2026
New service manager thinks it’s more important to Bill for everything possible on a fleet vehicle then to completely fix what was wrong when it was brought in. It was brought in for a cracked radiator. I for everything possible on a fleet vehicle then to completely fix what was wrong when it was brought in. It was brought in for a cracked radiator. I still have a radiator leak from a job that was not completed properly now I have to take time to bring it back into your store. More
May 30, 2026
Outstanding Support and service! Very Helpful and Honest! I Love My 2019 Dodge Ram 1500 Big Horn Truck! Very Helpful and Honest! I Love My 2019 Dodge Ram 1500 Big Horn Truck! More
Other Employees Tagged: Russ Beach, Brison Chu , Hank Ayaad, Alex Davis
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