Joshua Ware
Joshua Ware at Southern Chrysler Dodge Jeep Ram Newport News

Joshua Ware | Page 2

Service Director

Southern Chrysler Dodge Jeep Ram Newport News

12629 Jefferson Ave
Newport News, VA 23602

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4.2
172 Reviews
4.2

172 Reviews

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172 Reviews of Joshua Ware

September 11, 2026

Dealership Rating
Employee Rating

Customer service oriented. Always a great experience. I have always had a great experience. Highly recommend. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 15, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 08, 2026

Dealership Rating
Employee Rating

Great service and fast didn’t take long at all and I didn’t have an appointment. More

by jai0819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 30, 2026

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Employee Rating

My vehicle is still experiencing the same issue after the dealer had my vehicle for an extended period of time. More

by eric_s_hardcastle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 31, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Eric, we regret that your vehicle's issue persists after our service. A manager will be in touch to address your concerns and reaffirm our dedication to providing reliable and expert service.

August 28, 2026

Dealership Rating
Employee Rating

Went in for service and everyone was super pleasant and helpful from beginning to end More

by wiggs132
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Margherita

Aug 31, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 22, 2026

Dealership Rating
Employee Rating

Replaced my car's transmission in short order. Took it in and had it back within 3 days.Working well. Just wish there estimate included any extra charges. Credit card charge if not a debit card or More

by robert_4897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Bohac, Cleon Slaursy

Aug 25, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

We apologize for any oversight regarding the estimate and charges. We're pleased your vehicle is functioning well. Please contact us at social@southernchryslerdodgejeepramnewportnews.com to discuss any remaining issues. Thank you for your input.

August 16, 2026

Dealership Rating
Employee Rating

I made an appointment for a recall for my Jeep. Service took exactly the hour I was promised. Showroom was clean and beverages and snacks were offered. Thank you for the great service. This was my More

by bergiglan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 12, 2026

Dealership Rating
Employee Rating

Shelly at the body shop was very helpful and she kept me posted about my vehicle. People in the service center were very helpful also. Sales personnel were the best. Car buying from them was a breeze. More

by stevensrock.stevens
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Shelley Goens-Thompson

Aug 19, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 12, 2026

Dealership Rating
Employee Rating

The service check-in process and the people were great (5 Stars). The service was peformed the same day, and shuttle service was speedy and excellent. The only reason I did not give a 5 Star rating was becau More

by alqaqish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don't recall name of Service Person

Aug 19, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerdodgejeepramnewportnews.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 10, 2026

Dealership Rating
Employee Rating

Very satisfied with the customer service upon arrival asking what concerns I may have as well the reason im there. They keep me updated with oil change and or what service they are providing. That's why More

by Godot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 04, 2026

Dealership Rating
Employee Rating

Had a service appointment for 0815, got a call at 1530 that my car hadn’t even been looked at yet. After having a 20 minute conversation with the service advisor that morning, they still didn’t do/underst More

by S.rabideau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 06, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerdodgejeepramnewportnews.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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