Joshua Ware | Page 2
Service Director
Southern Chrysler Dodge Jeep Ram Newport News
12629 Jefferson Ave
Newport News, VA 23602
172 Reviews
Write a Review172 Reviews of Joshua Ware
August 22, 2026
Replaced my car's transmission in short order. Took it in and had it back within 3 days.Working well. Just wish there estimate included any extra charges. Credit card charge if not a debit card or Took it in and had it back within 3 days.Working well. Just wish there estimate included any extra charges. Credit card charge if not a debit card or check. They did make everything right with me for any miss understanding. More
Other Employees Tagged: Ryan Bohac, Cleon Slaursy
August 16, 2026
I made an appointment for a recall for my Jeep. Service took exactly the hour I was promised. Showroom was clean and beverages and snacks were offered. Thank you for the great service. This was my Service took exactly the hour I was promised. Showroom was clean and beverages and snacks were offered. Thank you for the great service. This was my first time to Southern. I have been to this location when it was under a different name and have purchased 7 vehicles. I will consider Southern when I'm ready to purchase again. More
August 12, 2026
Shelly at the body shop was very helpful and she kept me posted about my vehicle. People in the service center were very helpful also. Sales personnel were the best. Car buying from them was a breeze. posted about my vehicle. People in the service center were very helpful also. Sales personnel were the best. Car buying from them was a breeze. More
Other Employees Tagged: Shelley Goens-Thompson
August 12, 2026
The service check-in process and the people were great (5 Stars). The service was peformed the same day, and shuttle service was speedy and excellent. The only reason I did not give a 5 Star rating was becau Stars). The service was peformed the same day, and shuttle service was speedy and excellent. The only reason I did not give a 5 Star rating was because the car was returned to me dirty. There were grease/oil marks on the center console, and the driver door sill. I had to go home and clean certain areas of the interior. More
Other Employees Tagged: Don't recall name of Service Person
August 10, 2026
Very satisfied with the customer service upon arrival asking what concerns I may have as well the reason im there. They keep me updated with oil change and or what service they are providing. That's why asking what concerns I may have as well the reason im there. They keep me updated with oil change and or what service they are providing. That's why I keep going back. More
August 04, 2026
Had a service appointment for 0815, got a call at 1530 that my car hadn’t even been looked at yet. After having a 20 minute conversation with the service advisor that morning, they still didn’t do/underst that my car hadn’t even been looked at yet. After having a 20 minute conversation with the service advisor that morning, they still didn’t do/understand what I was asking for, which was a simple inspection I said I would pay for. Ended up picking up my car with nothing done to it and a whole day wasted. What’s the point of having appointment slots if they aren’t utilized? More
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