Josiah Casby | Page 5

My sells person was very nice. She educated me on my financing and very knowledgeable about the new car that I purchased. I love my new car thanks Don Brown for staying on the hi She educated me on my financing and very knowledgeable about the new car that I purchased. I love my new car thanks Don Brown for staying on the hill. More

Helpful 0

Report | Print

I love the qualities of the cars and they are very friendly. Don Brown works with you to make sure that you leave with a great car or truck or SUV. friendly. Don Brown works with you to make sure that you leave with a great car or truck or SUV. More

Helpful 0

Report | Print

Easy experience. Paul handled the sale professionally and made sure to make the process run smoothly. Paul handled the sale professionally and made sure to make the process run smoothly. More

Helpful 0

Report | Print

Just over two weeks ago we purchased a 2015 Nissan Sentra. We hadn't intended buying a used car in this market, but our 10 year old Kia had other plans. Our sales rep was Paul and he was pretty great Sentra. We hadn't intended buying a used car in this market, but our 10 year old Kia had other plans. Our sales rep was Paul and he was pretty great in understanding our needs and stayed within our price range. He was very nice and personable and the only highlight of this whole experience. We ending up paying about 6k over bluebook, but we understand the market and pricing is crazy right now. Also to be noted both of our credit scores are mid to high 700s. At this point, we were ok with driving away in a 7 year old car that had just over 60K on it. After we drove the car off the lot, we noticed some minor issues the very next day. The face of the car radio wasn't working, a usb port under the armrest was non functional, and both back door seals were blown out (this was hard to tell when we inspected the vehicle since the seals are black and the car is black.) We had the car about 12 hours and called the dealership to see if they would fix these minor issues for us. The only thing they offered and did was to replace the back door seals as long as we paid for one. There went another $250 for a back door seal. The radio and usb were not fixed and we even spoke to the GM of sales and he declined to fix our minor issues. We also spoke to the customer service manager and got nowhere. This is not customer service nor is it taking care of your valuable customers. We also purchased gap insurance and an extended warranty. We have since cancelled the warranty as we do not want to step foot back in this establishment for anything. How can they tell us they will fix the car on warranty if something goes wrong when obviously the car wasn't inspected to begin with?! Also, gap insurance was around $300 cheaper via the credit union that financed the car as opposed to what we paid at the dealership. Both extra "services" cancelled. Overall, a very lackluster and truly disappointing experience with Don Brown. If they treat good customers with excellent credit scores like this, I wonder how others are treated. And, yes I understand what "used and as is" means. We just foolishly thought the big guy on tv in the Christmas blazer was all about customer service and making customers satisfied. We do not feel like our asks were all that outside of the box. Buyer beware and stay as far away as you can from this dealership. More

Helpful 0

Report | Print

Barney is an excellent sales guy! Highly recommend him. Vinny also did a great job explaining the vehicle. Are new Chevy Bolt is great! Highly recommend him. Vinny also did a great job explaining the vehicle. Are new Chevy Bolt is great! More

Helpful 0

Report | Print

Don Trunko was awesome and made the process super easy. We knew what we want and he made it happen. Super awesome people here! Would come back if i needed another car no doubt We knew what we want and he made it happen. Super awesome people here! Would come back if i needed another car no doubt More

Helpful 0

Report | Print

The service was exceptional! Staff was polite and knowledgeable! Larry is the best! I am pleased with my experience! I am grateful that I chose Don Brown! Staff was polite and knowledgeable! Larry is the best! I am pleased with my experience! I am grateful that I chose Don Brown! More

Helpful 0

Report | Print

All the service at Don Brown Chevrolet was excellent. Our salesman, Larry Freeman, was awesome, from my first phone conversation to our final purchase. We could not have had a better experience. Than Our salesman, Larry Freeman, was awesome, from my first phone conversation to our final purchase. We could not have had a better experience. Thank you. More

Helpful 0

Report | Print

This is the second vehicle we have purchased from Don Brown Chevrolet. They have always provided excellent service and positive interaction. Highly recommend this dealership. Brown Chevrolet. They have always provided excellent service and positive interaction. Highly recommend this dealership. More

Helpful 0

Report | Print

My self and wife would like to thank . Terrell Brown and Mr.Casby for their kind and thoughtful concern towards my family when everything seem lost Terrell brought joy an happiness to us wo Terrell Brown and Mr.Casby for their kind and thoughtful concern towards my family when everything seem lost Terrell brought joy an happiness to us would recommend too family and friends to shop at Don brown the company that put you at rest More

Helpful 0

Report | Print