Jourdain Henao

Garrett welcomed me when I arrived, explained the service to be done, offered a car if I needed one (I didn’t) and gave me an estimate and time. He kept me informed and was kind enough to replace my batteri to be done, offered a car if I needed one (I didn’t) and gave me an estimate and time. He kept me informed and was kind enough to replace my batteries in my key fobs. He kept me informed and also called when my car was ready ahead if the estimated time. More

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It was great! Jourdain explained everything about the service I was getting, he is very knowledgeable and is a courtesy he brought my car back very clean! I loved Jourdain explained everything about the service I was getting, he is very knowledgeable and is a courtesy he brought my car back very clean! I loved that! More

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The general manager takes time to make you feel very comfortable and personable. My advisor, Garrett Graham is very caring and helpful! comfortable and personable. My advisor, Garrett Graham is very caring and helpful! More

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I was in for my annual routine service. As always I received great customer service. Jourdain acknowledged me as soon as I pulled in. He is very knowledgeable, has a nice personality and it As always I received great customer service. Jourdain acknowledged me as soon as I pulled in. He is very knowledgeable, has a nice personality and it was great working with him. More

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This is my third and best Mercedes-Benz dealership. Thank you all for your attention. Thank you all for your attention. More

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They are always nice and friendly, explain everything throughly and the showroom is very clean. throughly and the showroom is very clean. More

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Jourdain was very helpful in getting us back on our road trip again trip again More

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Great customer service My parking light went out on me couple of days ago and i kept getting a message and it became annoying lol. I stopped at Mercedes Benz of Lynnwood and My parking light went out on me couple of days ago and i kept getting a message and it became annoying lol. I stopped at Mercedes Benz of Lynnwood and i met John and he as very helpful. He replaced it for me with no charges, what a great customer service. Thank you you JOHN! More

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Confident I always have the best experience at MB Lynnwood. There's a great atmosphere there, everyone is extremely nice, and happy to serve. They always go the I always have the best experience at MB Lynnwood. There's a great atmosphere there, everyone is extremely nice, and happy to serve. They always go the extra mile. Service advisors follow through every detail to see that it's done right! I've had a couple service advisors, also good but Garrett is my go to person, I have no doubt about the outcome, just know he is always credible and puts you totally at ease, a star performer for this company!!! More

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A Perfect Service Experience Jourdain and Garrett really know how to take care of me and address my concerns in a positive and professional manner. Having an issue with a vehicle Jourdain and Garrett really know how to take care of me and address my concerns in a positive and professional manner. Having an issue with a vehicle can be nerve-racking, but they make it pleasant. I know it will be done right the first time. My experience with them and the Mercedes brand will me coming back again and again. More

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