Jovie Gutierrez

Terrible service The receptionist is incompetent, Terrible service The receptionist is incompetent, doesn't know what she's doing. Been given the run around. Staff sct like they don't want to help Terrible service The receptionist is incompetent, doesn't know what she's doing. Been given the run around. Staff sct like they don't want to help you. They take one look at you and if yiu don't "fit" the part they won't help you More

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Thank you to all the staff at this location who treated me well when I was there recently due to a incident with my car. The service was excellent and I am rea to all the staff at this location who treated me well when I was there recently due to a incident with my car. The service was excellent and I am really happy with the outcome provided. My car looks good again thanks to you guys. More

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I wanted to express my sincere appreciation of one of your sales staff, Pauline Kamen, and the dealership where she works, Scarborough Toyota. I've been a repair customer there for several years, and act your sales staff, Pauline Kamen, and the dealership where she works, Scarborough Toyota. I've been a repair customer there for several years, and actually bought my previous Corolla there in 2002. A few weeks ago, bought a 2010 Yaris through Ms. Kamen, and she was professional, kind and a delight to deal with. I should point out that I did not know her prior to this, and was put in touch with her presumably at random by the receptionist. I would far prefer a root canal to shopping for a car (and yes, I've had eight root canals, so I know whereof I speak!). Ms Kamen really listened to learn what I wanted. She was also patient and helpful in laying out the options, and as I test-drove several cars and weighed the pros and cons. She put thought and effort into helping me find the right car, and after the sale, she called several times to make sure I was happy with my Yaris. There was never any pressure, and Ms Kamen spent a lot of time running around outdoors on a brutally cold day to bring cars to the door for me to try! And now about the dealership: I have never experienced anything but courtesy, professionalism and kindness, from Mr. DeCastro through the service advisors and the shuttle drivers. I am severely mobility-impaired, and the staff go out of their way to save me steps, without ever making me feel pitied. The shuttle drivers are infinitely patient during my struggles to get into and out of the bus. More

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We were looking for a new vehicle and had because of the We were looking for a new vehicle and had because of the amount of driving we do going back and forth to the city every day had decided on a Matrix We were looking for a new vehicle and had because of the amount of driving we do going back and forth to the city every day had decided on a Matrix just not sure which model. Damien was very helpful in helping us make the decision. We took a few for a test drive and made our decision from there. Super salesman! We have since brought in our vehicle for service and it is so nice to be able to go online and book your appointment. I was also having some trouble with the latch on the remote for the trunk and we were able to come up with a workable solution in the meantime. Very pleased with the level of service at Scarborough Toyota as well. All around great experience More

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